Implementation Guide for Oracle Self-Service E-Billing > Customizing User Management >

Deactivating and Reactivating the Master Customer Service Representative Administrator User

You can deactivate and reactivate the master Customer Service Representative (CSR) administrator user when needed.

To deactivate or reactivate the default CSR administrator user

1. Log on to the Oracle Self-Service E-Billing OLTP instance using SQL*Plus (not as SYSDBA).
2. To deactivate the master CSR administrator user, run the following command:

   SQL>exec disable_default_csr_admin;

3. To reactivate the master CSR administrator user, run the following command:

   SQL>exec enable_default_csr_admin;