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Siebel Email Manager—Supported Email Servers

Siebel Email Manager is a server component that Siebel Workflow Policies can use to send email.

NOTE:  Use the Siebel Communications Server (Communications Outbound Manager component) and its associated templates and outbound communication requests functionality for future development, rather than Siebel Email Manager.

Microsoft Windows Platforms

Table 19 lists email servers that are supported for use with Siebel Email Manager, and which MAPI service provider must be present on the Siebel Server machine in order to interface with each email server.

NOTE:  Use a supported email server to interface with Siebel Email Manager; otherwise, Siebel Technical Support may not be able to fully support your deployment. For supported software versions for the email servers in Supported Software and Ancillary Programs.

UNIX Platforms

For Siebel Email Manager, Oracle does not explicitly support specific email servers on UNIX platforms. Instead, Siebel Business Applications rely on the UNIX mail command. You need to verify that the mail command is working on the Siebel Server machine before you set up Siebel Email Manager.

Siebel Communications Server—Supported Fax Servers

In order to send a fax, an email message must be converted to a fax. You need both a third-party fax server and an email server for this purpose.

For supported software versions for fax servers, see Supported Software and Ancillary Programs.

For information about Siebel applications compatibility with fax servers and other fax products not mentioned in this document, visit the Siebel Alliances Web site at http://www.siebel.com/partners/.

For details on configuring fax addressing schemes, see Siebel Communications Server Administration Guide.

Siebel Communications Server—CTI Middleware and Switches

Siebel CTI Connect server (based on Dialogic CTI middleware modules) runs on Microsoft Windows 2000 & Windows 2003 Server/Enterprise Server. (CTI refers to computer telephony integration.)

When you are using Siebel CTI with Siebel CTI Connect, any application server machines running Siebel Server with Communications Server components that support Siebel CTI must also run on Microsoft Windows 2000/2003 Server/Enterprise Server.

For a list of other CTI solutions validated by Siebel Alliances, visit the Siebel Alliances Web site at http://www.siebel.com/partners/dir/directory.shtm.

Siebel Business Applications support the single-site combinations of CTI middleware, telephony links, and switches listed in Table 20.

Siebel CTI Connect supports the multisite combinations of telephony switches and dialing plans listed in Table 21.

For more information about Siebel CTI and Siebel CTI Connect, see Siebel Communications Server Administration Guide.