| Oracle® Retail Point-of-Service User Guide Release 14.1 E54472-02 |
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Training mode and transaction re-entry mode are two functions that can be enabled to access Oracle Retail Point-of-Service operations in a different way.
Training mode provides the ability to train sales associates on certain Oracle Retail Point-of-Service functions without affecting business information.
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Note: While in training mode, transaction data is stored in the database, but the transactions are not included in any financial reporting. |
If Oracle Retail Point-of-Service is unavailable, sales associates may manually process transactions outside of Point-of-Service. Transaction re-entry mode enables them to enter those transactions into the system when Oracle Retail Point-of-Service is available.
The following functions are described in this chapter:
The training mode component gives you the opportunity to train on a register without affecting Oracle Retail Point-of-Service. For example, a new cashier can use this feature to practice completing transactions, and a new manager can learn how to add new employees into the database.
To operate in training mode, a regular transaction must not be in process and the register must be opened. When in training mode, the annotation *Training Mode* appears in the status communication region of each screen and the screen colors are different to make you fully aware that training mode is on.
To activate the training mode option:
Press Administration/F4 on the Main Options screen. The Identification screen appears.
Enter your user ID and password. After logging in, the Admin Options screen appears. Press Training On/F7.
Enter your user ID and password. After logging in, the screen changes color and Training Mode appears in the communication status region.
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Note: When in training mode, only POS/F3, Administration/F4, Browser/F7, Messages/F8, and Inventory Inquiry/F9 are available. |
Press POS/F3, Administration/F4, or Inventory Inquiry/F9 to train on these components.
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Note: The store dashboard appears in training mode when the dashboard parameter is enabled. |
To set training mode to off:
Press Administration/F4 on the Main Options screen. The Identification screen appears.
Enter your user ID and password. After logging in, the Admin Options screen appears. Press Training Off/F7.
Enter your user ID and password. After logging in, the screen color changes, the application returns to the Main Options screen, and the communication status region is Online.
In training mode, you are welcome to perform various tasks in order to fully familiarize yourself with the Oracle Retail Point-of-Service application functions. None of the transactions or changes affect Oracle Retail Point-of-Service or the database. After exiting training mode, all new and altered data is deleted from Oracle Retail Point-of-Service. You can still print receipts and slips while in training mode. However, receipts have *Not a Receipt, Training Mode* annotated at the bottom. Similarly, slip prints have *Training Mode* annotated at the bottom when printed.
Table 11-1 describes the key differences for the POS and Administration functions while operating in Training Mode.
Table 11-1 Key Differences for POS and Administration Functions in Training Mode
| Function | Key Differences |
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POS/F3 |
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Administration/F4 |
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Security is enforced in training mode. While in training mode, you are not allowed to access any functionality that you would not be able to access during normal operation.
Training mode transactions use only existing parameter settings and values. Table 11-2 describes the three key parameter settings that can be set before entering training mode. You do not have access to these parameters while you are in training mode.
Table 11-2 Parameter Settings and Definitions
| Parameter | Definition |
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Open Drawer In Training Mode |
This parameter setting enables and disables drawer opening when in training mode. If set to Y, the drawer opens for all transactions that use this parameter. If set to N, the drawer does not open in training mode. The default setting for this parameter is N. |
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Send Training Mode Transaction to Journal |
This parameter determines whether transactions created during training mode are added to the e-journal. If set to N, training mode transactions are not be added to the e-journal. If set to Y, training mode transactions are added to the e-journal and are annotated with *Training Mode*. The default setting for this parameter is Y. |
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Send Training Mode Transactions to POSlog |
This parameter indicates whether transactions created during training mode are added to the POSlog. If set to N, training mode transactions are not added to the POSlog. If set to Y, training mode transactions are added to the POSlog. The default setting for this parameter is Y. |
When something occurs during a business day that makes it physically impossible for the sales associates to enter transactions in Oracle Retail Point-of-Service (for example, when there is a power outage), they may manually process those transactions outside of Point-of-Service. When Point-of-Service is again available, those transactions can then be entered into the system using transaction re-entry mode. When in re-entry mode, the annotation *Transaction Re-entry Mode* appears on the status communication region of each screen, and the screen colors change to make it clear that transaction re-entry mode is turned on.
To activate transaction re-entry mode:
Press Administration/F4 on the Main Options screen. The Identification screen appears.
Enter your user ID and password. After logging in, the Admin Options screen appears. Press Re-entry On/F6.
The Transaction Reentry On Notice dialog appears. The dialog informs you that re-entry mode is now enabled.
To continue, press Enter. The Admin Options screen in the re-entry mode appears. The screen changes color. The annotation *Transaction Reentry Mode* appears in the communication status region.
To set re-entry mode to off:
Press Administration/F4 on the Main Options screen. The Identification screen appears.
Enter your user ID and password. After logging in, the Admin Options screen appears. Press Re-entry Off/F6.
The Transaction Reentry Off Notice dialog appears. The dialog informs you that transaction re-entry mode is now disabled.
To continue, press Enter. The screen colors change, the application returns to the Admin Options screen, and the communication status region is Online.
While in re-entry mode, all the Oracle Retail Point-of-Service components are available to you with the exception of training mode. Security is enforced in re-entry mode. You are not allowed to access any functionality that you would not be able to access during normal operation.
While the register is in re-entry mode, Oracle Retail Point-of-Service does not dial out for authorization on tenders that require authorization. This includes authorization for deposited checks, credit, and gift cards. Instead of authorization requests, each transaction is authorized by Oracle Retail Point-of-Service. No authorization number prints on the receipt and journal.
All transactions entered in re-entry mode are flagged as re-entry transactions. They all count toward the current business day. All receipts printed while in re-entry mode have *Transaction Re-entry* annotated at the bottom. Slips, however, print as normal.
While in re-entry mode, keep the following in mind:
Debit cards and foreign currency are not accepted in re-entry mode.
Although all gift certificates and store credits are accepted in re-entry mode, Gift Certificate and Store Credit validations are not executed.
The price adjustment option is not available in re-entry mode.
The cash drawer does not open in re-entry mode.
Item inquiry and item basket are not available.
