Troubleshooting Knowledge Directory Issues
If you get a timeout error when applying a security change
to all child objects in a Knowledge Directory hierarchy, you can use
the following workaround.
This issue is most likely caused by trying to apply changes
to many levels of nested subfolders with a large number of child objects
(other folders or documents). In this situation, you can perform the
following steps to work around the issue:
- To find out which folders are updated with the security
changes, select all first level subfolders then select the security
icon.
- Scroll through the list to see at which folder the security
changes stopped being applied.
- Work with the remaining folders and apply the needed security
changes: open each first level folder separately, set the security,
save, and select Yes to apply the security
changes to all the child objects for that folder.
- Repeat this process for all remaining first level subfolders
that did not get the security applied to them successfully due to
the error.
