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Siebel Applications Administration Guide > Households > Storing and Viewing Information About HouseholdsThe following types of information can be indirectly related to a household by associating the information with the contact record for any member of the household: The Household screen's views that correspond to these types of information are read-only. The information must be stored and modified using Contact screen views. This task is a step in Process of Managing Households. Storing Information Related to Household ContactsComplete the following procedure to store additional information related to a household contact. To store additional information related to a household contact
If the contact who is associated with Attachments, Notes, Opportunities, Service Requests, Agreements, or Assets leaves the household, the information stays accessible through the Household screen if Siebel Call Center users register the contact's departure by adding an exit date to the Household Contact record. If a user deletes the Household Contact record for the departing contact, the information associated with that contact is no longer associated with the contact's former household. Viewing Information Related to HouseholdsComplete the following procedure to view additional information related to a household. |
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