This chapter describes how call center agents can use the Households screen to record information about groups of individual consumers who interact with the agents' company. It includes the following topics:

• Household Contact Tracking
• Scenario for Managing Households
• Process of Managing Households
• Adding a Household Record
• Adding Contacts to a Household
• Adding Activities to Household Records
• Storing and Viewing Information About Households
• Synchronizing Household Information with External Applications