Siebel Mobile Guide: Connected > Using the Siebel Mobile Application for Siebel Pharma > Conducting Customer Calls >

Displaying Call Details

You can manage customer calls from the Call Details page. You can display call details for accounts and contacts, using the Calls list.

To display call details

1. Tap Calls on the application banner to display the Calls list.
2. Tap a record in the Calls list.

   All details for the selected call are displayed in the work area. The call details include the information shown in the following table.

   Item Name	Description
   Menu button	The following options are available when you tap the Menu button: About Record, Record Count, and Create Bookmark. For more information about using the Menu button, see Menu Button
   New button	Use this button to create a new call. For more information, see Adding New or Updating Calls.
   Edit button	Use this button to edit the call details. For more information, see Adding New or Updating Calls.
   Forward and Back buttons	Use to navigate to the next and previous call record in the work area.
   Sign button	Use this button to display the Signature page for the call to capture the signature for samples dropped off as required. For more information, see Recording Signatures for Calls.
   Submit button	Use this button to submit a call for processing. This button is not available after a call has been submitted. For more information, see Submitting Calls for Processing.
   Related Lists	Each call can be associated with the following related call items: Attendees. Shows the number of people attending the account call. Attendees cannot be added for contact calls. For more information, see Working with Attendees for Account Calls. Promotional Items Dropped. Shows the number of promotional item dropped records linked to the call. For more information, see Working with Promotional Items Dropped Records for Calls. Samples Dropped. Shows the number of sample dropped records linked to the contact call. For more information, see Working with Samples-Dropped Records for Calls. Prod Detail. Shows the Product Details page where the product details reviewed with a customer are maintained. For more information, see Working with Product Details for Calls. Validation Results. Shows the validation results for the call. For more information, see Checking Validation Results.