CCHENG

Casey Cheng / Universal Agent

Siebel Call Center

Universal Agent

Cheng handles service requests of all types: emails, inbound calls, and Web collaboration session requests. In addition, he executes outbound call campaigns.

TARNOLD

Ted Arnold / Telesales Representative

Siebel Call Center

Telesales Representative

Arnold primarily executes inbound and outbound telemarketing and telesales calls.

VTAYLOR

Vic Taylor / VP Call Center

Siebel Call Center

Call Center Manager

Taylor's responsibilities for the day-to-day operations of a Call Center make him a regular user of Siebel Call Center Administration functions. He uses the Siebel Analytics function to evaluate performance and ROI and to make strategic decisions based on the analyses.

EMODI

Emily Modi /Engagement Manager

Siebel Call Center

Consulting Manager

Modi is responsible for managing a consulting practice business, including opportunity management, client relationships, contracts and agreements, and financial reporting and management.

GABBO

Glen Abboline / Information Technologist

Oracle Professional Services

Consultant

Abboline is responsible for day-to-day project management, including staffing requests.

GCLARK

Gary Clark / Consultant

Oracle Professional Services

Consulting Manager

Clark is responsible for managing a consulting practice business.