Bookshelf v8.1/8.2: What's New in This Release

What's New in This Release

What's New in Siebel Field Service Guide, Version 8.1/8.2

Table 1 lists the changes described in this version of the documentation to support this release of the software. The new features described in Table 1 are available in Siebel CRM version 8.1.1.11, Siebel CRM version 8.2.2.4, and later.

Table 1. New Product Features in Siebel Field Service Guide, Version 8.1/8.2
Topic	Description
Process of Configuring the Dispatch Board (Open UI Client)	New topic. It includes information about the tasks that developers can perform to configure the Dispatch Board for the Open UI client.
Setting User Preferences for the Dispatch Board (End User)	Modified topic. It includes information about the parameters that are associated with the Dispatch Board for the Open UI client.
Displaying Data in the Dispatch Board Gantt Chart (End User)	Modified topic. It includes information about displaying data in the Dispatch Board for the Open UI client.
Viewing Employee Details in the Dispatch Board Gantt Chart (End User)	Modified topic. It includes information about viewing employee details in the Dispatch Board for the Open UI client.
Assigning Activities to Field Service Engineers (End User)	Modified topic. It includes information about assigning activities to field service engineers for the Open UI client.

What's New in Siebel Field Service Guide, Version 8.1, Rev D

Table 2 lists the changes described in this version of the documentation to support this release of the software.

Table 2. New Product Features in Siebel Field Service Guide, Version 8.1, Rev D
Topic	Description
About Answers	New topic. It includes general information about using Oracle Knowledge to answer service requests.
Process of Managing Answers	New topic. It includes information about the tasks that end users can perform to manage answers for service requests.

What's New in Siebel Field Service Guide, Version 8.2

Table 3 lists the changes described in this version of the documentation to support this release of the software.

Table 3. New Product Features in Siebel Field Service Guide, Version 8.2
Topic	Description
About Using Siebel Scheduler	New topic. It includes information about using Siebel Scheduler.
Scheduling Using Oracle Real-Time Scheduler Version 2.1	New chapter. It includes information about using Oracle Real-Time Scheduler for scheduling.
Business Service Methods for Siebel Field Service Integration to Oracle Real-Time Scheduler	New topic. It includes information about the business service methods for Siebel Field Service Integration to Oracle Real-Time Scheduler.

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