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Siebel Field Service Guide > Scheduling Using Siebel Scheduler > Troubleshooting the Appointment Booking System and Optimizer > Troubleshooting the Appointment Booking SystemThis topic includes some recommended values for the setup configurations and information that you can review if problems occur when using the ABS. All of the following settings are required for running the ABS:
Service Region ConfigurationService regions include the following information:
Activity ConfigurationActivities to schedule include the following information:
Appointment Booking System Parameter ConfigurationTable 7 describes the recommended settings for parameter values in the ABS. Schedule ConfigurationFor testing purposes, create a simple 9:00 A.M. to 5:00 P.M. schedule for both employees and the service region. NOTE: The service region schedule overrides the employee schedule. If the service region schedule indicates that employees do not work on weekends, then employees are not scheduled on weekends, even if their schedules indicate that they work on weekends. Employee ConfigurationAll employees in the service region must have a defined schedule. For employees who do not have a defined schedule, create a schedule with no defined times. You might name this schedule Empty Schedule. NOTE: If you use Assignment Manager, then the employees must have the appropriate skills. Time Window ConfigurationSet up time windows contiguously. Make sure time windows are long enough to cover the maximum activity duration to schedule. Server Key Mapping ConfigurationTo configure server key mapping, perform the following tasks:
Assignment Rule ConfigurationIf you use Assignment Manager, then perform the following tasks to configure assignment rules:
Appointment Booking System Constraint Set ConfigurationConstraint sets can cause loading or booking problems if the constraints contradict each other. For testing purposes, set the constraint set in the service region to blank, and then check to see whether the problems no longer apply. Disablement of Scripting on the Activity Business ObjectIf you check all the appropriate configuration values, and the problem still exists, then try disabling the scripting on the Activity business objects. CAUTION: The Action business component has numerous data integrity checks. Overriding or removing these checks can introduce subtle errors to the scheduling process. Note the following recommendations when changing the Activity business objects, especially the Action business component: |
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