Table 27. Contact/Prospect List Troubleshooting
|
Diagnostic Steps and Cause |
|
The newly associated contacts or prospects do not appear in the Contact/Prospect List |
Marketing Campaign load is not yet complete or the browser display has not yet been refreshed. |
Wait for the Marketing Campaign Load workflow process to complete and then refresh the browser. |
After waiting for the Marketing Campaign Load workflow process to complete and after refreshing the browser, the newly associated prospects or contacts do not appear in the Contact/Prospect List |
None of the campaign waves have been launched. |
Launch one or more waves, or launch the campaign. |
None of the customers in the campaign meet the search specification for the view. |
Modify the search specification. Consider the following possibilities:
- Campaigns that are Launched or Completed
- Campaign Wave that is launched
- The campaign contact record that is assigned to the position of the user
- The campaign contact records that is not Marked for Deletion
- Control Campaign flag is set to N
- Contact and Prospect Do Not Call Flag is set to N
|
The campaign contacts and prospects have been assigned to a different organization or position. |
Navigate to the Campaigns screen, Design, and then the Execution Options view, and check the values for Campaign Member Ownership, Default Organization Owner, and Default Position Owner. |