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Siebel Marketing User Guide > Creating and Using Offers and Treatments > Creating Other Treatment Types >
Phone Treatments and Direct Sales Treatments
Phone treatments and direct sales treatments are available in Siebel Marketing and Siebel Campaigns. Use the Phone Treatments view or Direct Sales Treatments view to define telemarketing treatments to be executed using Siebel Call Center or another application. Table 15 shows the view tabs in the Phone Treatments view.
Table 15. Phone Treatments View Tabs
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Treatment Details |
This form contains more fields that you can use if the phone treatment requires approvals from your company's marketing and legal departments. It also provides a unique identifier for the treatment in the Treatment Code field. |
Literature |
This list shows the company and product information associated with the phone treatment. You can add additional items to this list if desired. For more information, see Associating Literature with Treatments. |
Related Events |
Displays events relating to phone treatments. |
Advanced |
This form associates a treatment group with the phone treatment. This tab is not available in the Direct Sales Treatments view. |
Follow up Activity |
Allows marketers to schedule a follow-up activity when the treatment is delivered. |
Real-Time Details |
This view is used only if Siebel Marketing is integrated with the Oracle Real-Time Decisions (RTD) product. |
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