Siebel Smart Answer Guide > Using the Siebel Smart Answer Administration Tool > Assigning and Managing Categories for Corpus Entries >

Starting Your Category Sets with Suggested Categories

For call centers that are starting from scratch and have no predefined categories for their corpus and entries, the Siebel Smart Answer Administration Tool has the ability to suggest categories for their corpus entries.

To generate suggested categories for your corpus entries

1. Navigate to the Category tab and select Start Clustering, where you will be prompted to fill in the number of categories that you want your corpus to have.

   NOTE:  The suggested number of categories for a corpus is generally the square root of the number of corpus entries. Additionally it is recommended that each category have roughly the same number of corpus entries for best performance of the knowledge base. (For a very large corpus (more than 1000 entries) this can take up to an hour.

2. Fill in the number of desired categories, and click OK.

   NOTE:  For a very large corpus of more than 1000 entries, this process can take up to an hour. You will know the clustering process is complete when the status information has Clustering Result Available: Yes.

3. To generate suggested keywords to use as topics for each cluster, select Create Clusters from Categories.

   NOTE:  A pop up box will appear to let you know when this process is complete and will state Successfully created categories and assigned to entries. This can take up to a minute. Select OK to dismiss the box.

4. Navigate to the Category View/Edit Tab.
5. Select List view to see the category to corpus assignments. The clusters will initially be named Cluster [1-n].
6. Highlight the first category set, Cluster1, and select Edit.

   NOTE:  The Description Field will list the common keywords for the category and can be used as a guideline for naming the category.

7. Pick the keyword that makes the most sense for your business domain and type it into the Category Name field.
8. Select Save to commit this keyword as the new category name.
9. Repeat Step 2 through Step 8 until all the clusters have been renamed with human understandable category names.