Siebel Smart Answer Guide > Using the Siebel Smart Answer Administration Tool > Assigning and Managing Categories for Corpus Entries >

Creating Hierarchical Categories

If you have a large number of categories that can be grouped together, it makes sense to organize them into a hierarchy.

To create hierarchical categories

1. Navigate to the Tree View of the Category Tab.
2. Highlight the category that you would like to assign a parent node.
3. Select a parent from the drop down list of Parent Categories, and then Save to commit the change.
4. Repeat Step 2 and Step 3 for all categories for which you would like to assign parents.