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Determining Workflow Subprocesses


Some preconfigured workflow processes use other preconfigured workflow processes to complete specific tasks. These processes, which are part of the primary workflow process, are workflow subprocesses.

Table 18 shows the primary Siebel Email Response workflow processes and associated workflow subprocesses. You must activate all associated subprocesses for a primary process to function.

Table 18. Email Response Workflows and Subprocess Workflows
Primary Process
Associated Subprocesses

eMail Response - Client Send Email

eMail Response - Update Activity Status

eMail Response - Create Activity

eMail Response - Get Entitlement Id
eMail Response - Identify Language

eMail Response - Process Message

eMail Response - Analyze Message
eMail Response - Create Activity
eMail Response - Parse Junk Email
eMail Response - Route Email
eMail Response - Send Acknowledgement
eMail Response - Send Auto Response

eMail Response - Process Service Request

eMail Response - SR Help
eMail Response - SR Query
eMail Response - SR Status
eMail Response - SR Submit
eMail Response - SR Update

eMail Response - Response Workflow

eMail Response - Append Thread Id
eMail Response - Update Activity Status

eMail Response - SR Query

eMail Response - Search Spec

eMail Response - SR Submit

eMail Response - Get Entitlement Id

eMail Response - Send Auto Response

eMail Response - Append Thread Id
eMail Response - Update Activity Status

To determine the workflow subprocesses that are associated with a workflow process

  1. Navigate to the Administration - Business Process screen, then the Workflow Processes view.
  2. In the Workflow Processes list, query for and select the required workflow process.
  3. Scroll down and click the Process Designer view tab.
  4. In the Designer drop-down list, select Steps.
  5. In the Steps list, query for steps of type Sub Process.
  6. For each of the steps of type Sub Process, click the link in the Name field.

    The Subprocess view appears. The value in the Subprocess field is the name of the workflow subprocess. You can activate this workflow subprocess from the Workflow Deployment view.

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