Oracle Mobile Field Service Implementation Guide Release 12.1 Part Number E12790-04

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Oracle Mobile Field Service Implementation Guide

Contents

Title and Copyright Information

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Preface

Overview of Oracle Mobile Field Service

Introduction

Overviews

Technologies

Implementing Oracle Mobile Field Service Store and Forward (Offline)

Requirements and Dependencies

Overview

Minimum Software Requirements

Minimum Hardware Requirements

Minimum Pocket PC Communication Requirements

Oracle Mobile Application Foundation Dependencies

Oracle Mobile Field Service Store and Forward Installation Dependencies

Implementing Oracle Mobile Application Foundation

Overview

Installing and Configuring Oracle Database Lite 10g Release 3

Setting Profile Options for Mobile Application Foundation

Scheduling Concurrent Programs for Mobile Application Foundation

Implementing Oracle Mobile Field Service Store and Forward

Overview

Installing the Mobile Application Patches

Customizing Mobile Field Service Store and Forward - Pocket PC Using Custom Components (Custom Hooks)

Confirming Required Enterprise Setups

Setting Profile Options for Oracle Mobile Field Service Store and Forward Applications

Creating and Managing Mobile Users

Assigning Customers to Mobile Field Service Technicians

Testing the Mobile Field Service Store and Forward Applications Implementation

Installing Oracle Mobile Field Service Store and Forward - Laptop

Installing Oracle Mobile Field Service Store and Forward - Laptop

Launching Oracle Mobile Field Service Store and Forward - Laptop

Bouncing the Web-to-Go Client

Installing Oracle Mobile Field Service Store and Forward - Pocket PC

Installing Oracle Mobile Field Service Store and Forward - Pocket PC

Launching Oracle Mobile Field Service Store and Forward - Pocket PC

Creating a Shortcut for Oracle Mobile Field Service Store and Forward - Pocket PC

Subsequent Synchronizations for Oracle Mobile Field Service Store and Forward - Pocket PC

Diagnostic Testing

Overview

Diagnostic Testing Oracle Mobile Application Foundation

Diagnostic Testing Oracle Mobile Field Service Store and Forward Applications

Configuring Debug Logging

Common Issues

Administrative Tasks

Overview

Setting the Conflict Resolution Rule

Configuring the Interapplication Bar

Manually Creating Mobile Users

Managing Concurrent Programs

Viewing User Synchronization Statistics

Working with Upload Errors

Managing Deferred Upload Errors

Managing Discarded Upload Errors

Managing Passed Upload Errors

Defining and Editing Mobile Queries

Setting Up Mobile Queries Based on E-Mail

Using the Oracle10g Lite Administration Windows

Customizing Dashboard Views for Oracle Mobile Field Service Store and Forward - Laptop

Understanding Dashboard Customized Views

Customizing Dashboard Views

Changing View Element Sequence

Causing Personalization Changes to go into Effect

Setups for Oracle Mobile Field Service Store and Forward - Pocket PC

Personalizing Screens

Setting Up Wireless Integration

Setting Up Automatic Synchronization and Notification

Setting Up Usability and Security

Setting Up Cross-Task Validation Rules

Troubleshooting

Troubleshooting the Application Publishing

Troubleshooting the Mobile User Concurrent Program

Reviewing Upload Errors

Manually Publishing Mobile Applications

Understanding the Java Utility Command Syntax

Publishing Applications with Multiple Mobile Server Instances

Usage Examples

Tracing Oracle10g Lite Mobile Server

Troubleshooting Screen Personalization

Troubleshooting Wireless Integration

Troubleshooting Automatic Synchronization and Notification

Implementing Oracle Mobile Field Service - Wireless and Voice (Online)

Overview of Oracle Mobile Field Service - Wireless and Voice Implementation

Oracle Mobile Field Service - Wireless and Voice Implementation Overview

Architectural Overview

Terminology

Requirements and Dependencies

Minimum Software Requirements

Implementing Oracle AS Wireless Server

Introduction

Installing Oracle AS Wireless Server

Expanding Oracle Application Server Tier for Wireless Option

Using Single Sign On

Setting Up an Application Link to Point to Oracle Mobile Field Service - Wireless and Voice

Setting SSL Certificates for HTTPS Access

Supporting Microsoft Windows Mobile 6

Setting Proxies

Setting Location Services

Implementing Oracle Mobile Field Service - Wireless

Overview of the Implementation Tasks for Mobile Field Service - Wireless

Confirming Setup of Other Oracle Applications

Setting Up the User with Wireless Responsibility

Setting Up the Profile Options for the Mobile Field Service Wireless User

Setting Up Default Organization and Subinventory

Setting Profile Options for Task Summary Display, Date Format

Setting Up the Spares Management Order Parts Profile Option

Setting Up Task Scheduling and Assignment Profile Options

Setting Up the Email Server Profile Option

Setting Up Signature Control

Using Functional Security for Personalization

Verifying the Implementation

Implementing Mobile Field Service - Voice

Overview of the Implementation Tasks for Oracle Mobile Field Service - Voice

Deploying the Voice Gateway

Setting Up Profile Options for Oracle Mobile Field Service - Voice

Setting Up Voice Files (.wav)

Adding Voice Grammar for Material Debrief Alpha Numeric Search

Administration and Troubleshooting

Mobile Field Service Wireless and Voice Debug Page

Oracle AS Wireless Server Log

HTTP Header Log

Issues and Solutions

High Availability

Implementing High Availability

About High Availability

About Mapping Responsibilities

      Mapping Responsibilities

Concurrent Requests Supported in Mobile Field Service in High Availability

User Actions Supported in Mobile Field Service in High Availability

Item Handling for the Mobile Field Service Store and Forward Applications

Limiting System Item Download

Setting Up System Items for Install Base Transactions

Setting Up Install Base Profile Options

Removing and Installing Parts in Oracle Mobile Field Service Store and Forward

Ordering and Transferring Parts

Signature Control for the Mobile Field Service Store and Forward Applications

Overview

National Language Support for the Oracle Mobile Field Service Store and Forward Applications

Overview

Mobile Synchronization Scalability and Performance for the Oracle Mobile Field Service Store and Forward Applications

Overview

Test Environment

Test Results

Performance Tuning of Mobile Application Foundation

Customization Support for the Oracle Mobile Field Service Store and Forward Applications

Overview

Flexfield Support

Label Modification

Generic Attachment Support

New Custom Screen Creation

Index

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