21/21
Index
A
ACD
link
ACD/PBX
configurations in active mode
link
in scope analysis
link
integration
link
routing in enhanced passive mode
link
routing in passive mode
link
telephony platform APIs
link
Adapter
C
link
Java
link
Server
link
adapter
errors
link
layer
link
addAnalogExtensionEventListener
link
addVduDeviceListener
link
Advanced Integration
link
Advanced Outbound Extension
link
deploying
link link
devices
link
DLL
link
Java and C implementations
link
testing
link
analog extension
link
AnalogExtensionDevice
link link
AnalogExtensionEventListener
link
ANI
call data
link
API
C
link
events tracing
link
methods
link
objects
link
Oracle Telephony Adapter
link link link
Oracle Telephony Adapter Server
link
traces
link
APIOracle Telephony AdapterOracle Telephony Adapter Server
concepts
link
B
Basic implementation, testing
link
Basic implementation, testingtesting Basic implementation
link
Basic Integration architecture
link
Basic Integration Softphone
link
Basic Panel
link link
Basic SDK client plug-in
and media item life cycle
link
implementing callouts
link
in Basic Integration architecture
link
in Basic Integration design
link
Basic SDK client plug-inin Basic Integration architectureBasic Integration architectureOracle Universal Work Queue
client
link
Basic Web Callback
link link link
BASIC_SDK
link
bin directory
link
blind transfer
link
C
C
compiler
link
libraries
link
SDK
link
C Adapter
link
C API
link
c directory
link
C header files
link
call control commands
link link
call data
link
call identifier
link
callEstablishedEvent
AnalogExtensionEventListener
link
implementing
link
in Basic SDK
link
in user actions
link
callOutcomeEvent
link
callouts
HTTP
link
implementing
link
in sample code
link
Register and Login
link
calloutsRegister and Loginuser profile values
link
callReleasedEvent
in AnalogExtensionEventListener
link
in Basic SDK
link link
callTransferredEvent
link
canonical number format
link
canonical number formatdialCanonical methodBasic Web Callback
link
case sensitive
link
Cisco ICM
link
client-based development
link
close
link
closing softphone
link
conference
link
consult call creation command
link
consultation call
link
CPU
link
createAnalogExtensionDevice
link
createVduDevice
link
CT Connect
link
CTI integration
link
D
database layer
link
deploying
Advanced Outbound Extension
link link
destroyVduDevice
link
device module
link
diagnostics
link
dialCanonical method
link
DialerDevice
link link
directory
bin
link
c
link
doc
link
java
link
java/class
link
lib
link
disk space
link
DLL
compilation
link
in Advanced Outbound Extension
link
Windows
link
DLLWindowsTAPICisco ICMAPICWindows
platforms
link
DNIS
link
docs directory
link
dropCall
link
E
E-Business Suite
link
error
messages
link
unable to compile sample code
link
event
traces
link
Event History
link
events
HTTP
link
implementing
link
plug-in
link
types of
link
viewing
link
XML
link
eventsXMLXMLeventseventsHTTPHTTPeventsTest Utilityand plug-inplug-inand Test UtilitySDK Integrated Test Utility
link
exception traces
link
extension objects
link
F
FIFO
link link
FunctionName parameter
link
G
GET requests
link
Get Work
link
Get Work mode
link link
H
hardware requirements
link
Hashtable
link
hashtable keys
link
HTTP
and developing Basic Telephony SDK
link
callouts
link
events
link
GET requests
link
listener
link link
messages in Basic Integration
link
POST request
link
HTTPeventsTest Utility
and plug-in
link
HTTPlistenercalloutsRegister and Loginuser profile valuesuser actions and basic integration
link
I
icWork Controller
link link
Inbound Telephony Server
link link
include files
link
init
link
Intel CT Connect
link
Interaction History
link link link
Interaction Queuing and Distribution
link
in Advanced Integration
link
interfaces
Java
link
IVR
link
J
JAR
Java implementation
link
SDK for Java
link
JARSDK for JavaAPI
Java
link
Java
class files
link
implementations
link
interface
link
libraries
link
SDK
link
source files
link
Java Adapter
link
Java API
link
Java Development Kit
link
java directory
link
Javadoc
APIs
link
package contents
link
JTAPI
link
JTAPIIntel CT ConnectCT ConnectJARSDK for JavaAPIJavaJava
SDK
link
L
LAN
link
launching softphone
link
lib directory
link
libraries
C
link
runtime
link
third-party CTI Java
link
life cycle
segment
link
Linux
link
log
levels
link link
modules
link
Logout
link
M
make call creation command
link
make utility
link
makeCall
link
MakeCall callout
link
media item ID
link link
media item life cycle segment
link link
methods
invoking
link
Microsoft Visual Studio
link
middleware configuration
link
N
NotReady
callout
link
O
offHook
link
open
link
OpenTel Bean API
link link
OpenTel events
link
OpenTelEventListener
link
OpenTelExtensionBean
link
operating system
link
Oracle Advanced Inbound
and non-core telephony platforms
link
and Oracle Interaction Center
link
in Advanced Integration
link
Oracle Advanced Outbound
link link
Oracle E-Business Suite
callouts from
link
integration scenario
link
integration with third-party products
link
Oracle Interaction Center
and Media Item ID
link
and Oracle Advanced Inbound
link
and teleset model
link
Oracle iStore
link link
Oracle iSupport
link link
Oracle JDeveloper
link
Oracle Routing Server
link
in Advanced Integration
link
Oracle Telephony Adapter SDK
link
Oracle Telephony Adapter Server
APIs
link
in Advanced Integration
link
in Oracle Advanced Inbound
link
log file
link
Runtime
link
starting and stopping
link
startup sequence
link
using
link
Oracle Telephony Manager
and dialing data
link
events
link
in Advanced Integration
link
in Oracle Advanced Inbound
link
Oracle Universal Work Queue
link
and implementing screen pop events
link
and user actions
link
diagnostics form
link
form
link link
in Advanced Integration
link link link
in Basic Integration
link link
in Oracle Advanced Inbound
link
in Standard Integration
link
in test cases
link
ready/not ready state
link
Oracle Universal Work Queuediagnostics formOracle Universal Work Queue
media action HTML page
link
oracle.apps.cct.openTel.bean
link link
oracle.apps.cct.openTel.beanOpenTel Bean APIswitch simulator
link
P
package
link
patch level
link
patch levelrequirements, softwaresoftware requirements
link
PBX
link
playMessage
link
plug-in
and events
link
and Test Utility
link
in Basic Integration
link link
in Oracle Telephony Adapter Server
link
POST request
link
ppatchnumber_11i_WINNT.zip
link
predictive dialing
link
Q
queue
link
Queue Details Pane
link
queuing
link
R
RAM
link
Ready callout
link
Register Callout
link
removeVduEventListener
link
requirements, software
link
responsibilities
link
route point
model
link
switch simulator support for
link
route pointmodelroute point
object
link
RoutePointDevice
methods invoked by
link
Routing Server (RS)
link
runtime libraries
link
Runtime, Oracle Telephony Adapter Server
link
S
sample adapter
link
sample code
C
link
Java
link
sample code compiling error
link
Sample Traces
link
SampleAdapter.dll
link
SampleBasicSDKManager
link
screen pops
and call data
link
in Basic Web Callback
link
in Oracle Interaction Center
link
setting the form mode
link
ScreenPop event
link link link
scripts
link
SDK
C
link
Java
link
SDK API Traces
link
SDK Exception Traces
link
sdkenv.cmd
link
sdkrun.cmd
link
server logs
link link
server-based development
link
setConfiguration
link
socket layer
link link
softphone
and Oracle Advanced Inbound
link
and Oracle Telephony Adapter Server
link link link
and TeleDevice Test Utility
link link
and TelesetDevice
link
closing
link
in Oracle Interaction Center
link
launching
link
test case
link
softphoneand TelesetDeviceteleset modelteleset object
link
software requirements
link
source files, Java
link
source files, JavaJavasource filessample code
link
switch simulator
link link link link
switch-specific call IDs
link
T
TAPI
link
TeleDevice
disconnecting
link
TeleDevice object
link
TeleDevice Test Utility
link
TeleDeviceFactory
link
TeleDeviceFactory object
link
Telephony Adapter Server
link link link
telephony adaptor
deploying
link
telephony system, third party
link
teleset model
link
TelesetDevice
and Analog Extension
link
invoking API methods for
link
telesets
link link
Test Tools
link
Test Utility
common issues
link
starting and stopping
link
testing Advanced Outbound Extension
link
third-party CTI Java libraries
link
third-party CTI software
link
third-party telephony system
link
Trace Level server parameter
link
tracing API events
link
transfer
link
U
UNIX
link
Unregister
link
V
VDU
link
VduDevice
link link link
VduDeviceFactory
link
VduEventListener
link
Verification Tool
agent information
link
configuring
link
functions
link
in troubleshooting
link
starting and stopping
link
viewing events
link
virtual work queue
link
Visual C++
link
W
Windows
platforms
link link
Windows NT
link
withdrawCall
link
workspace file
link
X
XML
and developing Basic Telephony SDK
link
and error reporting
link
and switch simulator
link
conventions
link
events
link
XMLand error reportingerror
reporting
link