Contents

Title and Copyright Information

Preface

• Audience
• Related Documents

1 Introduction to the Order Control Application

• OCA Components
  • Provisioning Management
  • Events
• Changing Your Password
• Changing the Date or Time Format

2 Creating Work Orders Using the Order Control Application

• Selecting the OCA Session
  • Adding Header Information
  • Adding CSDLs
  • Adding CSDL Parameter Values
  • Specifying Work Order Details
  • Adding Extended Work Order Properties
  • Adding Global Parameters
  • Clearing Work Order Information
  • Submitting Work Orders
• Creating Similar Work Orders
• Subscribing to Work Order Events
• Using Work Order Templates
• Using the Order Entry Wizard

3 Managing Work Orders Using the Order Control Application

• Searching for Work Orders
  • Defining Query Criteria
    • Wildcard Characters
    • Using Date and Time Properties
    • Selecting Sessions
  • Running Queries
  • Saving Queries
  • Saving a Default Query
  • Running Saved Queries
  • Canceling Queries
• Managing Search Results
  • Filtering and Unfiltering Search Results
  • Sorting Search Results
  • Exporting Search Results to a File
  • Submitting a Copy of a Work Order for Provisioning
  • Submitting a Copy of the Original Work Order for Provisioning
  • Configuring Copy to Submit and Copy to Submit Original
  • Saving a Work Order as a Template
  • Wildcard Characters
  • Using Date and Time Properties
  • Selecting Sessions
• Correcting Work Orders
  • About Work Order Details
  • About Work Order Details CSDL Tab
    • About the CSDL Selection List
    • About CSDL History Tab
    • About CSDL Parameters Tab
    • About ASDL History Tab
    • Properties Tab
  • About Work Order Details Return Parameters Tab
  • About Work Order Details WO Properties Tab
    • About Extended Work Order Properties
  • About Work Order Details Global Parameters Tab
  • Locking and Unlocking Work Orders
  • Retrying CSDLs
  • Aborting CSDLs
  • Inserting and Adding CSDLs
  • Maintaining CSDL Parameters and Parameter Values
  • Overriding Global Parameters
  • Resequencing CSDLs
  • Adding Extended Work Order Properties
  • Modifying Extended Work Order Properties
  • Deleting Extended Work Order Properties
• Handling Corrected Work Orders
  • Releasing Work Orders for Provisioning
  • Placing Work Orders on Hold or Review
  • Returning a Work Order to Its Previous State
  • Canceling Work Orders
  • Aborting Work Orders
  • Stopping Work Orders

4 Managing Fallout Work Orders Using the Order Control Application

• Determining the Cause of Work Order Failure
• Analyzing Fallouts
  • Common Fallout Scenarios
  • Scenario 1: Fallouts Caused by Incorrect Parameter Values
  • Scenario 2: Fallouts Caused by Unsynchronized Data
  • Scenario 3: Fallouts Caused by Improperly Sequenced CSDLs
  • Scenario 4: Fallouts Caused by Operational Errors
  • Handling Other Provisioning Errors
    • A Work Order Fails after It Is Corrected
    • Network Elements Become Unavailable
    • Releasing Multiple Work Orders

5 Using the Audit Log in the Order Control Application

• Searching the Audit Log
  • Selecting a Session
  • Searching the Audit Log
    • Search Criteria
    • Search Results
    • Wildcard Characters
    • Running Queries
  • Saving Queries
  • Saving a Default Query
  • Canceling Queries
  • Managing Search Results
    • Filtering and Unfiltering Search Results
    • Sorting Search Results
    • Exporting Search Results to a File

6 Setting Up Event Notifications in the Order Control Application

• Subscribing to Events Management
• Viewing Event Notifications

7 Using ASAP Reports

• About Standard ASAP Reports
• Installation Overview
• Installing and Configuring BI Publisher
  • Installing BI Publisher
  • Setting Up Users for SARM and ADMIN Databases
  • Configuring JDBC Data Sources
• Installing ASAP Report Templates
• Uploading and Configuring ASAP Reports
• Viewing ASAP Reports
  • Exporting Reports
  • Printing Reports