C H A P T E R  6

Troubleshooting the Server

This chapter explains how to detect and isolate faulty components within the Sun Sun Fire V60x and Sun Fire V65x servers. The chapter contains these sections:


6.1 Diagnosing System Errors

Use the following tools to help you isolate server problems:

6.1.1 LEDs

You can use the diagnostic LED indications to isolate faults. See Front and Rear Panel LEDs, Server Main Board Fault LEDs, System ID LEDs, and POST LED Indicators.

6.1.2 Beep Codes

A built-in server speaker indicates failures with audible beeps. See POST Error Beep Codes.

6.1.3 POST Screen Messages

For many failures, the BIOS sends error codes and message to the screen. See POST Screen Messages

6.1.4 System Utilities

The following utilities are available to help troubleshoot system errors:

6.1.4.1 Platform Confidence Test (PCT)

The PCT consists of up to 31 tests that test the following subsystems:

The PCT supplies three testing levels:

For information on how to run the PCT, see Run Platform Confidence Test (PCT).

6.1.4.2 System Setup Utility (SSU)

The SSU is intended to help with troubleshooting system errors, and can be used to read the System Event log (SEL).

For information on how to run the SSU, see Using the Service Partition Menu.


6.2 Front and Rear Panel LEDs

This section describes the front- and rear-panel status LEDs on the Sun Fire V60x and Sun Fire V65x servers.

6.2.1 Front-Panel System Status LED

The front-panel system status LED is located as shown in FIGURE 6-1.

 FIGURE 6-1 Location of Front-Panel System Status LED

Figure showing location of System Status LED on the server front panel. The system status LED is third from the left of the top row of LEDs.

The front-panel system status LED has the states indicated in TABLE 6-1.

TABLE 6-1 System Status LED States

System Status LED State

System Condition

CONTINUOUS GREEN

Indicates the system is operating normally.

BLINKING GREEN

Indicates the system is operating in a degraded condition.

BLINKING AMBER

Indicates the system is in a non-critical condition.

CONTINUOUS AMBER

Indicates the system is in a critical or non-recoverable condition.

NO LIGHT

Indicates POST/system stop.


Critical Condition

A critical condition or non-recoverable threshold crossing is indicated with a continuous amber status LED and is associated with the following events:

Non-Critical Condition

A non-critical condition is indicated with a blinking amber status LED and signifies that at least one of the following conditions is present:

Degraded Condition

A degraded condition is indicated with a blinking green status LED and signifies that at least one of the following conditions is present:

Refer to the Sun Fire V60x and Sun Fire V65x Servers Troubleshooting Guide for information on how to isolate the server component responsible for any of the critical, non-critical, or degraded conditions listed above.

6.2.2 Rear Panel Power Supply Status LED

The rear-panel power supply status LEDs are located as shown in FIGURE 6-2.

 FIGURE 6-2 Location of Sun Fire V60x and Sun Fire V65x Servers Rear-Panel Power Supply Status LEDs

Shows location of power supply status monitor LEDs on the server rear panel for both Sun Fire V60x and V65x servers.[ D ]

The rear-panel power supply status LED has the states indicated in TABLE 6-2.

TABLE 6-2 Power Supply Status LED States

Power Supply LED State

Power Supply Condition

OFF

No AC power present to power supply

BLINKING GREEN

AC power present, but only the standby outputs are on

GREEN

Power supply DC outputs on and OK

BLINKING AMBER

PSAlert# signal asserted, power supply on

AMBER

Power supply shutdown due to over current, over temperature, over voltage, or under voltage

AMBER or OFF

Power supply failed and AC fuse open or other critical failure




Note - If redundant power supplies are used in the Sun Fire V65x server, the power supply LEDs have the following meaning:

Both LEDs off = no power to power supplies or both power supplies bad
Both LEDs blinking green = power supplies receiving AC power, but server is off
Both LEDs solid green = server is fully powered on and power supplies are good
One LED solid green and one LED amber = AC power missing from one of the power supplies



6.2.3 Other LEDs

There are several additional LEDs on the front and rear panels that indicate status and activity. See Chapter 3 for more details on these LEDs.


6.3 Server Main Board Fault LEDs

There are several fault and status LEDs built into the server board (see FIGURE 6-3). Some of these LEDs are visible only when the chassis cover is removed. The LEDs are explained in this section.

 FIGURE 6-3 Fault and Status LEDs on the Server Board

Shows location of fault and status monitor LEDS on the server main board. Locations are described in the following text.

The fault LEDs are summarized below. See the Sun Fire V60x and Sun Fire V65x Servers Troubleshooting Guide for a complete description.

Off, Green, Red, or Amber. During the POST process, each light sequence represents a specific Port-80 POST code. If a system should hang during POST, the diagnostic LEDs present the last test executed before the hang. When you read the LEDs, they should be observed from the back of the system. The most significant bit (MSB) is the first LED on the left, and the least significant bit (LSB) is the last LED on the right.

See POST LED Indicators for details regarding the POST LED display.

One LED for each DIMM is illuminated if that DIMM has an uncorrectable or multi-bit memory error. The LEDs maintain the same state across power switches, power down, or loss of AC power.

See TABLE 6-1 for a description of the LED states.


6.4 System ID LEDs

A pair of blue LEDs, one at the rear of the server, and one on the front panel, can be used to easily identify the server when it is part of a large stack of servers. A single blue LED located at the back edge of the server board is visible through the rear panel. The two LEDs mirror each other and can be illuminated by the Baseboard Management Controller (BMC) either by pressing a button on the chassis front panel or through server-management software. When the button is pressed on the front panel, both LEDs illuminate and stay illuminated until the button is pushed again. If the LED is illuminated through a remote System Identify command, the LED turns off after a timeout period. See FIGURE 6-3 for the location of the rear Main Board LED. The front panel ID LED and the ID activation button are shown in FIGURE 6-4.

 FIGURE 6-4 Location of Front-Panel ID Pushbutton and LED

Shows location of the system fault and status monitor LEDs on the server front panel. Locations of pushbutton and LEDs are described the preceding text.


6.5 Power-On Self Test (POST)

During the power-on self test (POST), the server may indicate a system fault by:

6.5.1 POST Screen Messages

During POST, if an error is detected, the BIOS displays an error code and message on the screen. The tables in this section describe the standard and extended POST error codes and their associated messages. The BIOS prompts the user to press a key in case of serious errors. Some of the error messages are preceded by the string "Error" to highlight the fact that the system may be malfunctioning. All POST errors and warnings are logged in the System Event Log (SEL). See Managing the System Event Log for more details on the SEL.



Note - All POST errors are logged to the SEL, which is capable of holding approximately 3200 entries. After the SEL is full, no further errors are logged. The SEL can be cleared using the SSU or the BIOS setup. The SEL is automatically cleared after running the PCT. See Managing the System Event Log for more details.



TABLE 6-3 and TABLE 6-4 contain the POST error messages and error codes.

TABLE 6-3 Standard POST Error Messages and Codes

Error Code

Error Message

Pause On Boot

100

Timer Channel 2 error

Yes

101

Master Interrupt Controller

Yes

102

Slave Interrupt Controller

Yes

103

CMOS battery failure

Yes

104

CMOS options not set

Yes

105

CMOS checksum failure

Yes

106

CMOS display error

Yes

107

Insert key pressed

Yes

108

Keyboard locked message

Yes

109

Keyboard stuck key

Yes

10A

Keyboard interface error

Yes

10B

System memory size error

Yes

10E

External cache failure

Yes

110

Floppy controller error

Yes

111

Floppy A: error

Yes

112

Floppy B: error

Yes

113

Hard disk 0 error

Yes

114

Hard disk 1 error

Yes

115

Hard disk 2 error

Yes

116

Hard disk 3 error

Yes

117

CD-ROM disk 0 error

Yes

118

CD-ROM disk 1 error

Yes

119

CD-ROM disk 2 error

Yes

11A

CD-ROM disk 3 error

Yes

11B

Date/time not set

Yes

11E

Cache memory bad

Yes

120

CMOS clear

Yes

121

Password clear

Yes

140

PCI error

Yes

141

PCI memory allocation error

Yes

142

PCI IO allocation error

Yes

143

PCI IRQ allocation error

Yes

144

Shadow of PCI ROM failed

Yes

145

PCI ROM not found

Yes

146

Insufficient memory to shadow PCI ROM

Yes


 

TABLE 6-4 Extended POST Error Messages and Codes

Error Code

Error Message

Pause On Boot

8100

Processor 1 failed BIST

No

8101

Processor 2 failed BIST

No

8110

Processor 1 internal error (IERR)

No

8111

Processor 2 internal error (IERR)

No

8120

Processor 1 thermal trip error

No

8121

Processor 2 thermal trip error

No

8130

Processor 1 disabled

No

8131

Processor 2 disabled

No

8140

Processor 1 failed FRB-3 timer

No

8141

Processor 2 failed FRB-3 timer

No

8150

Processor 1 failed initialization on last boot.

No

8151

Processor 2 failed initialization on last boot.

No

8160

Processor 01: unable to apply BIOS update

Yes

8161

Processor 02: unable to apply BIOS update

Yes

8170

Processor P1 :L2 cache failed

Yes

8171

Processor P2 :L2 cache failed

Yes

8180

BIOS does not support current stepping for Processor P1

Yes

8181

BIOS does not support current stepping for Processor P2

Yes

8190

Watchdog timer failed on last boot

No

8191

4:1 core to bus ratio: processor cache disabled

Yes

8192

L2 Cache size mismatch

Yes

8193

CPUID, processor stepping are different

Yes

8194

CPUID, processor family are different

Yes

8195

Front side bus speed mismatch: System halted

Yes, Halt

8196

Processor models are different

Yes

8197

CPU speed mismatch

Yes

8198

Failed to load processor microcode

Yes

8300

Baseboard Management Controller (BMC) failed to function

Yes

8301

Front panel controller failed to function

Yes

8305

Hotswap controller failed to function

Yes

8420

Intelligent System Monitoring chassis opened

Yes

84F1

Intelligent System Monitoring forced shutdown

Yes

84F2

Server Management Interface failed

Yes

84F3

BMC in update mode

Yes

84F4

Sensor Data Record (SDR) empty

Yes

84FF

System event log full

No

8500

Bad or missing memory in slot 3A

Yes

8501

Bad or missing memory in slot 2A

Yes

8502

Bad or missing memory in slot 1A

Yes

8504

Bad or missing memory in slot 3B

Yes

8505

Bad or missing memory in slot 2B

Yes

8506

Bad or missing memory in slot 1B

Yes

8601

All memory marked as fail: forcing minimum back online

Yes


6.5.2 POST Error Beep Codes

The tables in this section list the POST error beep codes. Prior to system video initialization, the BIOS and BMC use these beep codes to notify users of error conditions.

TABLE 6-5 BMC-Generated POST Beep Codes

Beep Code[2]

Description

1

One short beep before boot (normal, not an error)

1-2

Search for option ROMs. One long beep and two short beeps on checksum failure.

1-2-2-3

BIOS ROM checksum

1-3-1-1

Test DRAM refresh

1-3-1-3

Test 8742 keyboard controller

1-3-3-1

Auto size DRAM. System BIOS stops execution here if the BIOS does not detect any usable memory DIMMs.

1-3-4-1

Base RAM failure. BIOS stops execution here if entire memory is bad.

2-1-2-3

Check ROM copyright notice.

2-2-3-1

Test for unexpected interrupts.

1-5-1-1

FRB failure (processor failure)

1-5-2-2

No processors installed or processor socket 1 is empty

1-5-2-3

Processor configuration error (for example, mismatched VIDs)

1-5-2-4

Front-side bus select configuration error (for example, mismatched BSELs)

1-5-4-2

Power fault: DC power unexpectedly lost (for example, power good from the power supply was deasserted)

1-5-4-3

Chipset control failure

1-5-4-4

Power control failure (for example, power good from the power supply did not respond to power request)


 

TABLE 6-6 BIOS-Generated Boot Block POST Beep Codes

Beep Code

Error Message

Description

1

Refresh timer failure

The memory refresh circuitry on the motherboard is faulty.

2

Parity error

Parity can not be reset

3

Base memory failure

Base memory test failure. See TABLE 6-7 for additional error details.

4

System timer

System timer is not operational

5

Processor failure

Processor failure detected

6

Keyboard controller Gate A20 failure

The keyboard controller may be bad. The BIOS cannot switch to protected mode.

7

Processor exception interrupt error

The CPU generated an exception interrupt.

8

Display memory read/write error

The system video adapter is either missing or its memory is faulty. This is not a fatal error.

9

ROM checksum error

System BIOS ROM checksum error

10

Shutdown register error

Shutdown CMOS register read/write error detected

11

Invalid BIOS

General BIOS ROM error


 

TABLE 6-7 Memory 3-Beep and LED POST Error Codes

Beep Code

Debug Port 80h Error Indicator

Diagnostic LED Decoder
(G = green, R = red, A = amber)

Meaning

 

 

MSB

 

 

LSB

 

3

00h

Off

Off

Off

Off

No memory was found in the system

3

01h

Off

Off

Off

G

Memory mixed type detected

3

02h

Off

Off

G

Off

EDO is not supported

3

03h

Off

Off

G

G

First row memory test failure

3

04h

Off

G

Off

Off

Mismatched DIMMs in a row

3

05h

Off

G

Off

G

Base memory test failure

3

06h

Off

G

G

Off

Failure on decompressing post module

3

07h

Off

G

G

G

Generic memory error

08h

G

Off

Off

Off

09h

G

Off

Off

G

0Ah

G

Off

G

Off

0Bh

G

Off

G

G

0Ch

G

G

Off

Off

0Dh

G

G

Off

G

3

0Eh

G

G

G

Off

SMBUS protocol error

3

0Fh

G

G

G

G

Generic memory error


6.5.3 BIOS Recovery Beep Codes

In rare cases, when the system BIOS has been corrupted, a BIOS recovery process must be followed to restore system operability. During recovery mode, the video controller is not initialized. One high-pitched beep announces the start of the recovery process. The entire process takes two to four minutes. A successful update ends with two high-pitched beeps. In the event of a failure, two short beeps are generated and a flash code sequence of 0E9h, 0EAh, 0EBh, 0ECh, and 0EFh appears at the Port 80 diagnostic LEDs (see TABLE 6-8).

TABLE 6-8 BIOS Recovery Beep Codes

Beep Code

Error Message

Port 80h LED Indicators

Description

1

Recovery started

 

Start recovery process.

2

Recovery boot error

Flashing series of post codes:
E9h

EAh

EBh

ECh

EFh

Unable to boot to floppy, ATAPI, or ATAPI CDROM. Recovery process will retry.

Series of long low-pitched single beeps

Recovery failed

EEh

Unable to process valid BIOS recovery images. BIOS already passed control to OS and flash utility.

Two long high pitched beeps

Recovery complete

EFh

BIOS recovery succeeded, ready for powerdown, reboot.


6.5.4 POST LED Indicators

To help diagnose POST failures, a set of four bi-color diagnostic LEDs is located on the back edge of the server Main Board. Each of the four LEDs can have one of four states: Off, Green, Red, or Amber.

The LED diagnostics feature consists of a hardware decoder and four dual color LEDs. During boot block POST and post boot block POST, the LEDs display all normal Port80 codes representing the progress of the BIOS POST. Each POST code is represented by a combination of colors from the four LEDs. The LEDs are in pairs of green and red. The POST codes are broken into two nibbles, an upper and a lower nibble. Each bit in the upper nibble is represented by a red LED and each bit in the lower nibble is represented by a green LED. If both bits are set in the upper and lower nibble, both red and green LEDs are illuminated, resulting in an amber color. Likewise, if both bits are clear, the red and green LEDs are off.

During the POST process, each light sequence represents a specific Port-80 POST code. If a system should hang during POST, the diagnostic LEDs present the last test executed before the hang. When you read the LEDs, observe them from the back of the system. The most significant bit (MSB) is the leftmost LED, and the least significant bit (LSB) is the rightmost LED.



Note - When comparing a diagnostic LED color string from the server Main Board to those listed in the diagnostic LED decoder in the following tables, the LEDs on the Main Board should be referenced when viewed by looking into the system from the back. Reading the LEDs from left to right, the most-significant bit is located on the left.



TABLE 6-9 Boot Block POST Progress LED Codes (Port 80h Codes)

POST Code

Diagnostic LED Decoder
(G = green, R = red, A = amber)

Description

 

MSB

 

 

LSB

 

10h

Off

Off

Off

R

The NMI is disabled. Start power-on delay. Initialization code checksum verified.

11h

Off

Off

Off

A

Initialize the DMA controller, perform the keyboard controller BAT test, start memory refresh, and enter 4 GB flat mode.

12h

Off

Off

G

R

Get start of initialization code and check BIOS header.

13h

Off

Off

G

A

Memory sizing.

14h

Off

G

Off

R

Test base 512K of memory. Return to real mode. Execute any OEM patches and set up the stack.

15h

Off

G

Off

A

Pass control to the uncompressed code in shadow RAM. The initialization code is copied to segment 0 and control will be transferred to segment 0.

16h

Off

G

G

R

Control is in segment 0. Verify the system BIOS checksum. If the system BIOS checksum is bad, go to checkpoint code E0h; otherwise, going to checkpoint code D7h.

17h

Off

G

G

A

Pass control to the interface module.

18h

G

Off

Off

R

Decompression of the main system BIOS failed.

19h

G

Off

Off

A

Build the BIOS stack. Disable USB controller. Disable cache.

1Ah

G

Off

G

R

Uncompress the POST code module. Pass control to the POST code module.

1Bh

A

R

Off

R

Decompress the main system BIOS runtime code.

1Ch

A

R

Off

A

Pass control to the main system BIOS in shadow RAM.

E0h

R

R

R

Off

Start of recovery BIOS. Initialize interrupt vectors, system timer, DMA controller, and interrupt controller.

E8h

A

R

R

Off

Initialize extra module if present.

E9h

A

R

R

G

Initialize floppy controller.

EAh

A

R

A

Off

Try to boot floppy diskette.

EBh

A

R

A

G

If floppy boot fails, initialize ATAPI hardware.

ECh

A

A

R

Off

Try booting from ATAPI CD-ROM drive.

EEh

A

A

A

Off

Jump to boot sector.

EFh

A

A

A

G

Disable ATAPI hardware.


 

TABLE 6-10 POST Progress LED Codes (Port 80h Codes)

POST Code

Diagnostic LED Decoder
(G = green, R = red, A = amber)

Description

 

MSB

 

 

LSB

 

20h

Off

Off

R

Off

Uncompress various BIOS modules.

22h

Off

Off

A

Off

Verify password checksum.

24h

Off

G

R

Off

Verify CMOS checksum.

26h

Off

G

A

Off

Read microcode updates from BIOS ROM.

28h

G

Off

R

Off

Initializing the processors. Set up processor registers. Select least featured processor as the BSP.

2Ah

G

Off

A

Off

Go to Big Real mode.

2Ch

G

G

R

Off

Decompress INT13 module.

2Eh

G

G

A

Off

Keyboard controller test: the keyboard controller input buffer is free. Next, the BAT command will be issued to the keyboard controller.

30h

Off

Off

R

R

Swap keyboard and mouse ports, if needed.

32h

Off

Off

A

R

Write command byte 8042: the initialization after the keyboard controller BAT command test is done. The keyboard command byte will be written next.

34h

Off

G

R

R

Keyboard Init: the keyboard controller command byte is written. Next, the pin 23 and 24 blocking and unblocking commands will be issued.

36h

Off

G

A

R

Disable and initialize the 8259 programmable interrupt controller.

38h

G

Off

R

R

Detect configuration mode, such as CMOS clear.

3Ah

G

Off

A

R

Chipset initialization before CMOS initialization.

3Ch

G

G

R

R

Init system timer: the 8254 timer test is over. Starting the legacy memory refresh test next.

3Eh

G

G

A

R

Check refresh toggle: the memory refresh line is toggling. Checking the 15 second on/off time next.

40h

Off

R

Off

Off

Calculate CPU speed.

42h

Off

R

G

Off

Init interrupt vectors: interrupt vector initialization is done.

44h

Off

A

Off

Off

Enable USB controller in chipset.

46h

Off

A

G

Off

Initialize SMM handler. Initialize USB emulation.

48h

G

R

Off

Off

Validate NVRAM areas. Restore from backup if corrupted.

4Ah

G

R

G

Off

Load defaults in CMOS RAM if bad checksum or CMOS clear jumper is detected.

4Ch

G

A

Off

Off

Validate date and time in RTC.

4Eh

G

A

G

Off

Determine number of microcode patches present.

50h

Off

R

Off

R

Load microcode to all CPUs.

52h

Off

R

G

R

Scan SMBIOS GPNV areas.

54h

Off

A

Off

R

Early extended memory tests.

56h

Off

A

G

R

Disable DMA.

58h

G

R

Off

R

Disable video controller.

5Ah

G

R

G

R

8254 timer test on channel 2.

5Ch

G

A

Off

R

Enable 8042. Enable timer and keyboard IRQs. Set video mode initialization before setting the video mode is complete. Configuring the monochrome mode and color mode settings next.

5Eh

G

A

G

R

Initialize PCI devices and motherboard devices. Pass control to video BIOS. Start serial console redirection.

60h

Off

R

R

Off

Initialize memory test parameters.

62h

Off

R

A

Off

Initialize AMI display manager module. Initialize support code for headless system if no video controller is detected.

64h

Off

A

R

Off

Start USB controllers in chipset.

66h

Off

A

A

Off

Set up video parameters in BIOS data area.

68h

G

R

R

Off

Activate ADM: the display mode is set. Displaying the power-on message next.

6Ah

G

R

A

Off

Initialize language module. Display splash logo.

6Ch

G

A

R

Off

Display sign on message, BIOS ID, and processor information.

6Eh

G

A

A

Off

Detect USB devices.

70h

Off

R

R

R

Reset IDE Controllers.

72h

Off

R

A

R

Displaying bus initialization error messages.

74h

Off

A

R

R

Display setup message: the new cursor position has been read and saved. Displaying the hit setup message next.

76h

Off

A

A

R

Ensure timer keyboard interrupts are on.

78h

G

R

R

R

Extended background memory test start.

7Ah

G

R

A

R

Disable parity and NMI reporting.

7Ch

G

A

R

R

Test 8237 DMA controller: the DMA page register test passed. Performing the DMA controller 1 base register test next.

7Eh

G

A

A

R

Initialize 8237 DMA controller: the DMA controller 2 base register test passed. Programming DMA controllers 1 and 2 next.

80h

R

Off

Off

Off

Enable mouse and keyboard: the keyboard test has started. Clearing the output buffer and checking for stuck keys. Issuing the keyboard reset command next

82h

R

Off

G

Off

Keyboard interface test: A keyboard reset error or stuck key was found. Issuing the keyboard controller interface test command next.

84h

R

G

Off

Off

Check stuck key enable keyboard: the keyboard controller interface test is complete. Writing the command byte and initializing the circular buffer next.

86h

R

G

G

Off

Disable parity NMI: the command byte was written and global data initialization has completed. Checking for a locked key next.

88h

A

Off

Off

Off

Display USB devices.

8Ah

A

Off

G

Off

Verify RAM size: Checking for a memory size mismatch with CMOS RAM data next.

8Ch

A

G

Off

Off

Lock out PS/2 keyboard/mouse if unattended start is enabled.

8Eh

A

G

G

Off

Initialize boot devices: the adapter ROM had control and has now returned control to the BIOS POST. Performing any required processing after the option ROM returned control.

90h

R

Off

Off

R

Display IDE mass storage devices.

92h

R

Off

G

R

Display USB mass storage devices.

94h

R

G

Off

R

Report the first set of POST errors to Error Manager.

96h

R

G

G

R

Boot password check: the password was checked. Performing any required programming before Setup next.

98h

A

Off

Off

R

Float processor initialize: performing any required initialization before the coprocessor test next.

9Ah

A

Off

G

R

Enable Interrupts 0, 1, 2: checking the extended keyboard, keyboard ID, and NUM Lock key next. Issuing the keyboard ID command next.

9Ch

A

G

Off

R

Initialize FDD devices. Report second set of POST errors to error messager.

9Eh

A

G

G

R

Extended background memory test end.

A0h

R

Off

R

Off

Prepare and run setup: Error manager displays and logs POST errors. Waits for user input for certain errors. Execute setup.

A2h

R

Off

A

Off

Set base expansion memory size.

A4h

R

G

R

Off

Program chipset setup options, build ACPI Tables, and build INT15h E820h table. Note that the Solaris OS does not support ACPI.

A6h

R

G

A

Off

Set display mode.

A8h

A

Off

R

Off

Build SMBIOS table and MP tables.

AAh

A

Off

A

Off

Clear video screen.

ACh

A

G

R

Off

Prepare USB controllers for operating system.

AEh

A

G

A

Off

One beep to indicate end of POST. No beep if silent boot is enabled.

000h

Off

Off

Off

Off

POST completed. Passing control to INT 19h boot loader next.



6.6 Contacting Technical Support

For technical support, call the phone numbers listed below, according to your location.

United States 1-800-USA-4SUN (1-800-872-4786)

UK Tel: +44 870-600-3222

France Tel: +33 1 34 03 5080

Germany Tel: +49 1805 20 2241

Italy Tel: +39 02 92595228, Toll Free 800 605228

Spain Tel: +011 3491 767 6000

See the following link for US, Europe, South America, Africa, and APAC local country telephone numbers:

http://www.sun.com/service/contacting/solution.html

For general support and documentation on the servers, see the following link:

http://www.sun.com/supporttraining/

1 (Footnote) Baseboard refers to the server Main Board.
2 (Footnote) The code indicates the beep sequence; for example, 1-5-1-1 means a single beep, then a pause, then 5 beeps in a row, then a pause, then a single beep, then a pause, and then finally a single beep.