A P P E N D I X A - Remote Response Service

A P P E N D I X A

Remote Response Service

This appendix provides information about the Sun StorEdge Remote Response service. It contains the following sections:

Supported Country Listing

Remote Response Service Worksheet

Connecting Multiple Systems

Supported Country Listing

Following is a list of countries in which the Sun StorEdge Remote Response service is supported. If the country in which you are located is not listed, contact Sun or a licensed Sun reseller or service provider for assistance in setting up and activating the Sun StorEdge Remote Response service.

Supported countries are Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, India, Ireland, Italy, Japan, Malaysia, Mexico, The Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Russia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, U.K., and U.S.A.

Remote Response Service Worksheet

Before you call Sun to request service activation, gather the information listed in TABLE A-1. You should retain this information for future reference.

TABLE A-1 Sun StorEdge Remote Response Service Worksheet
Requirement	Information
Company name
Site address
Site state or province
Site country
Name of the contact person at the site
Telephone number of the contact person at the site
Telephone number of the dedicated analog telephone line
Information about the configuration of the system at the site. For example, is there a firewall between the console and the system?
Are there additional Sun StorEdge 6920 or 6320 systems sharing the dedicated phone line?
How is the storage configured?
How many and what types of hosts will be connected to the Sun StorEdge 6920 system?
Serial numbers of all Sun StorEdge 6920 and 6320 systems at the site

Connecting Multiple Systems

If multiple Sun StorEdge 6920 systems are installed at your site, you can connect the systems in a chain to share a single telephone line. A maximum of eight systems can be connected together to communicate with the Sun Service Center.

Note - It is important that you connect the Storage Service Processor to the Storage Service Processor LAN before configuring the system.

Connecting multiple systems to share a telephone line requires the following:

The first system containing the modem must be installed and configured with a system ID of 0.

The telephone line must be connected to the service panel of the first base cabinet.

Note - There can be only one new_sp (the default system name) on the Storage Service Processor LAN at any one time. Therefore, you must connect the Storage Service Processor LAN ports, run setup, and give the system a unique system ID for each system in the chain before connecting the next system.

Before you begin this procedure, contact your local Sun Service Center to request Sun StorEdge Remote Response installation service.

To connect a Sun StorEdge 6920 system to another system:

1. Connect the SP LAN OUT port on the service panel of the base cabinet to the SP LAN IN port of the adjacent system.

2. Run setup as described in Running the Initial Configuration Script.

Be sure to give each system in the chain a unique system ID.

3. If you want to connect another system, repeat the previous steps until each system in the chain is connected.

For information about connecting the Sun StorEdge 6920 system to a Sun StorEdge 6320 system, contact your local Sun Service Center.