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Sun Fire X4470 Server

Service Manual

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Document Information

Preface

1.  Sun Fire X4470 Server Service Manual Overview

1.1 System Overview

1.1.1 Intel Xeon 7500 Platform

1.1.2 Block Diagrams

1.1.3 CPUs

1.1.4 Memory

1.1.5 Cooling

1.1.6 Input/Output (I/O)

1.1.7 Summary of Supported Components and Capabilities

1.2 Server Front Panel Features

1.3 Server Back Panel Features

1.4 Performing Service Related Tasks

2.  Preparing to Service the Sun Fire X4470 Server

2.1 Location of Replaceable Components

2.2 Tools and Equipment Needed

2.3 Performing Electrostatic Discharge and Static Prevention Measures

2.3.1 Using an Antistatic Wrist Strap

2.3.2 Using an Antistatic Mat

2.4 Positioning the Server for Maintenance

Extend the Server to the Maintenance Position

2.5 Releasing the Cable Management Arm

Release the CMA

2.6 Powering Off the Server

Power Off the Server Using the Service Processor Command-Line Interface

2.7 Removing the Server Top Cover

Remove the Server Top Cover

2.8 Removing or Installing Filler Panels

2.9 Attaching Devices to the Server

2.9.1 Connector Locations

2.9.2 Cabling the Server

3.  Servicing CRU Components That Do Not Require Server Power Off

3.1 Servicing Disk Drives (CRU)

3.1.1 Disk Drive Status LED Reference

3.1.2 Removing and Installing Disk Drives and Disk Drive Filler Panels

Remove a Disk Drive Filler Panel

Remove a Disk Drive

Install a Disk Drive

Install a Disk Drive Filler Panel

3.2 Servicing Fan Modules (CRU)

3.2.1 About Server Fans

3.2.2 Fan Module LED Reference

3.2.3 Detecting Fan Module Failure

3.2.4 Removing and Installing Fan Modules

Remove a Fan Module

Install a Fan Module

3.3 Servicing Power Supplies (CRU)

3.3.1 Power Supply LED Reference

3.3.2 Detecting a Power Supply Failure

3.3.3 Removing and Installing Power Supplies

Remove a Power Supply

Install a Power Supply

4.  Servicing CRU Components That Require Server Power Off

4.1 Servicing Memory Risers and DIMMs (CRU)

4.1.1 CPUs, Memory Risers, and DIMMs Physical Layout

4.1.2 Memory Riser Population Rules

4.1.3 Memory Riser DIMM Population Rules

4.1.4 Memory Performance Guidelines

4.1.4.1 Recommended Memory Placement

4.1.5 DIMM Fault Isolation

4.1.6 Supported DIMMs

4.1.7 Removing and Installing Memory Risers, DIMMs, and Filler Panels

Remove a Memory Riser Filler Panel

Remove a DIMM Filler Panel

Remove a Memory Riser and DIMM

Install Memory Risers and DIMMs

Install a Memory Riser Filler Panel

Install a DIMM Filler Panel

4.2 Servicing PCIe Cards (CRU)

4.2.1 PCIe Card Configuration Rules

4.2.2 PCIe Cards With Bootable Devices

4.2.3 Avoiding PCI Resource Exhaustion Errors

4.2.4 Removing and Installing PCIe Cards and PCIe Card Filler Panels

Remove a PCIe Card Filler Panel

Remove a PCIe Card

Install a PCIe Card

Install a PCIe Card Filler Panel

4.3 Servicing the DVD Drive and DVD Driver Filler Panel (CRU)

Remove the DVD Drive or DVD Drive Filler Panel

Install the DVD Drive or DVD Drive Filler Panel

4.4 Servicing the System Lithium Battery (CRU)

Remove the System Battery

Install the System Battery

5.  Servicing FRU Components

5.1 Servicing the CPU and Heatsink (FRU)

5.1.1 CPU Placement

5.1.2 Removing and Installing a Heatsink Filler Panel, CPU Cover Plate, Heatsink, and CPU

5.2 Servicing the Fan Board (FRU)

Remove the Fan Board

Install the Fan Board

5.3 Servicing the Power Supply Backplane (FRU)

Remove the Power Supply Backplane

Install the Power Supply Backplane

5.4 Servicing the Disk Drive Backplane (FRU)

Remove the Disk Drive Backplane

Install the Disk Drive Backplane

5.5 Servicing the Motherboard (FRU)

Remove the Motherboard

Install the Motherboard

6.  Returning the Server to Operation

6.1 Replacing the Server Top Cover

Replace the Server Top Cover

6.2 Returning the Server to the Normal Rack Position

Return the Server to the Normal Rack Position

6.3 Powering On the Server

Power On the Server

7.  Servicing the Server at Boot Time

7.1 Powering On the Server

7.2 About the BIOS

7.3 Default BIOS Power-On Self-Test (POST) Events

7.4 BIOS POST F1 and F2 Errors

7.5 How BIOS POST Memory Testing Works

7.6 Ethernet Port Device and Driver Naming

7.6.1 Ethernet Port Booting Priority

7.7 BIOS Setup Utility Menus

7.8 Performing Common BIOS Procedures

Access the BIOS Setup Utility

Reset the BIOS Password

Configure Support for TPM

Configure SP LAN Settings

Configure Option ROM Settings

7.8.1 Configuring Serial Port Sharing

7.9 BIOS and SP Updates

7.10 BIOS Configuration Tool

8.  Troubleshooting the Server and Oracle ILOM Defaults

8.1 Troubleshooting the Server

8.2 Diagnostic Tools

8.2.1 Diagnostic Tool Documentation

8.3 Using the Preboot Menu Utility

8.3.1 Accessing the Preboot Menu

8.3.2 Restoring Oracle ILOM to Default Settings

8.3.3 Restoring Oracle ILOM Access to the Serial Console

8.3.4 Restoring the SP Firmware Image

8.3.5 Preboot Menu Command Summary

8.4 Contacting Support

8.5 Locating the Chassis Serial Number

A.  Server Specifications

A.1 Physical Specifications

A.2 Electrical Specifications

A.3 Environmental Requirements

B.  BIOS Setup Utility Menus

B.1 BIOS Main Menu Selections

B.2 BIOS Advanced Menu Selections

B.3 BIOS PCIPnP Menu Selections

B.4 BIOS Boot Menu Selections

B.5 BIOS Security Menu Selections

B.6 BIOS I/O MMIO Menu Selections

B.7 BIOS Chipset Menu Selections

B.8 BIOS Exit Menu Selections

C.  Connector Pinouts

C.1 USB Connectors

C.2 Serial Connector

C.3 Gigabit-Ethernet Connectors

C.4 Network Management Port Connector

C.5 Video Connectors

C.6 Serial Attached SCSI (SAS) Connector

Index

4.1 Servicing Memory Risers and DIMMs (CRU)


Electrical

Caution - These procedures require that you handle components that are sensitive to static discharge. This sensitivity can cause the component to fail. To avoid damage, ensure that you follow antistatic practices as described in 2.3 Performing Electrostatic Discharge and Static Prevention Measures.


When replacing or upgrading a DIMM on the server you should consider the following:

4.1.1 CPUs, Memory Risers, and DIMMs Physical Layout

The physical layout of the CPUs, memory risers, and DIMMs is shown in CPU and Memory Riser Layout and Memory Riser DIMMs Physical Layout and Population Order.

Figure 4-1 CPU and Memory Riser Layout

image:Figure showing the CPU and memory riser layout.

4.1.2 Memory Riser Population Rules


Note - The system firmware checks if the installed CPUs are for the Sun Fire X4470 Server or Sun Fire X4470 M2 Server. The system firmware raises a fault for memory risers whose model belongs with the other family of CPUs.


The memory riser population rules for the Sun Fire X4470 Server are as follows:

  1. A maximum of two memory risers (numbered MR0 and MR1) are supported per CPU, thus allowing up to eight memory risers in a 4-CPU system, or up to four memory risers in a 2-CPU system.

  2. Each memory riser slot in the server chassis must be filled with either a memory riser or filler panel, and each memory riser must be filled with DIMMs and/or DIMM filler panels. For example, in 2-CPU systems, empty CPU sockets (P1 and P3) must have associated memory riser slots populated with two riser filler panels per CPU.

  3. Performance-oriented configurations should be configured with two memory risers per CPU. In configurations that do not require two memory risers per CPU, the following guidelines should be followed:

Figure 4-2 Memory Riser DIMMs Physical Layout and Population Order

image:Figure showing the memory riser DIMMs physical layout and population order.

4.1.3 Memory Riser DIMM Population Rules

The memory riser DIMM population rules for the Sun Fire X4470 Server are as follows:

  1. On each memory riser, every DIMM slot must be filled with a DIMM or a DIMM filler panel.

  2. Each CPU can support a maximum of 16 DIMMs (8 DIMMs per riser).

  3. DIMMs must be installed in matched pairs of identical DIMMs (Memory Riser DIMMs Physical Layout and Population Order). Memory slot colors correspond to matched DIMM pairs. DIMMs populated in same-colored slots must have the same vendor part number.

  4. Within a single DRAM channel, DIMMs must first be populated in the slots that are farthest from the memory buffer. For example, populate D0/D4 before D1/D5, and D2/D6 before D3/D7.

    The recommended DIMM population order, as depicted in Memory Riser DIMMs Physical Layout and Population Order is:

    1. D0/D4 (blue slots)

    2. D2/D6 (white slots)

    3. D1/D5 (black slots)

    4. D3/D7 (green slots)

4.1.4 Memory Performance Guidelines

For best system performance, follow these guidelines, which are listed in decreasing order of importance.

  1. Provide some DIMMs on every memory riser.

  2. Provide DIMMs on every DRAM channel (at least 4 DIMMs per memory riser).

  3. For each CPU, have equal total gigabytes on the MR0 and MR1 risers. Memory bandwidth is five percent higher when all pairs of risers have balanced capacity.

  4. Spread the memory capacity evenly across the CPUs so the operating system can distribute large memory tasks better.

4.1.4.1 Recommended Memory Placement

For the Sun Fire X4470 Server, the operating speed of the DIMMs does not decrease as more DIMMs are installed. For best memory performance, follow these guidelines to replace or add DIMMs in the server. Use one or more sizes of DIMMs, with an even number of DIMMs of each size.

  1. Using the largest-capacity DIMMs, add two DIMMs per riser, starting at P0/MR0, continuing through P3/MR1, and then beginning again at P0/MR0 if necessary, until all of the largest-capacity DIMMs are placed.

    For installations with one DIMM size, all DIMMs will be placed in this step. For installations with additional DIMMs of different sizes, continue to the next guideline step.

  2. Using DIMMs of the next largest capacity, add two DIMMs per riser, starting with risers with the fewest DIMMs and proceeding from P0/MR0, continuing through P3/MR1, and then beginning again at P0/MR0 if necessary, until there are no more DIMMs of this size, or all risers have four DIMMs.

    As long as any riser has fewer than four DIMMs, keep repeating this step with the DIMMs of decreasing capacity. When all risers have four DIMMs, continue to the next guideline step.

  3. Using DIMMs of the next largest capacity, add two DIMMs per riser to risers with the least total GB. Start from P0/MR0, continue through P3/MR1, and then begin again at P0/MR0 if necessary.

    Repeat guideline step 3 with all remaining DIMMs, in decreasing order of DIMM capacity, until all DIMMs are placed.

4.1.5 DIMM Fault Isolation

The eight DIMMs supported on each memory riser card in the Sun Fire X4470 Server are divided into two logical DDR3 channels. The first logical channel contains DIMMs installed in slots D0, D1, D4 and D5. The second logical channel contains DIMMs installed in slots D2, D4, D6 and D7.When one or more DIMMs within a logical DDR3 channel are faulted, all four DIMMs within that logical channel will be disabled by BIOS on subsequent boots. This isolates the faulty component from the system to ensure that proper operation is not compromised by the presence of the faulty component.

4.1.6 Supported DIMMs

Supported DIMM Size and Organization identifies the supported DIMM sizes.


Note - Single-rank and quad-rank DIMMs are not currently offered with the Sun Fire X4470 Server.


Table 4-1 Supported DIMM Size and Organization

DIMM Size
Organization
2 GB
2Rx8 (1-Gb DRAM chips)
4 GB
2Rx4 (1-Gb chips)
4 GB
2Rx8 (2-Gb chips)
8 GB
2Rx4 (2-Gb chips)

4.1.7 Removing and Installing Memory Risers, DIMMs, and Filler Panels

Use the following procedures to remove and install memory risers, DIMMs, and filler panels.

Remove a Memory Riser Filler Panel

  1. Prepare for servicing:
    1. Attach an antistatic wrist strap.

      See 2.3 Performing Electrostatic Discharge and Static Prevention Measures.

    2. Power off the server completely.

      See 2.6 Powering Off the Server.

    3. Extend the server to the maintenance position.

      See 2.4 Positioning the Server for Maintenance.

    4. Remove the top cover.

      See 2.7 Removing the Server Top Cover.

  2. Locate the memory riser filler panel you want to remove.
  3. Lift the memory riser filler panel straight up to remove it from the memory module socket.

    Hot

    Dikkat - Whenever you remove a memory riser filler panel, replace it with another filler panel or a memory riser; otherwise, the server might overheat due to improper airflow.


Remove a DIMM Filler Panel

  1. Prepare for servicing:
    1. Attach an antistatic wrist strap.

      See 2.3 Performing Electrostatic Discharge and Static Prevention Measures.

    2. Power off the server completely.

      See 2.6 Powering Off the Server.

    3. Extend the server to the maintenance position.

      See 2.4 Positioning the Server for Maintenance.

    4. Remove the top cover.

      See 2.7 Removing the Server Top Cover.

  2. Locate the memory riser containing the DIMM filler panel you want to remove.
  3. Lift the memory riser straight up to remove it from the memory module socket.
  4. Locate the DIMM filler panel you want to remove.
  5. To remove the DIMM filler panel, do the following:
    1. Rotate both DIMM slot ejectors outward as far as they will go.

      The filler panel is partially ejected from the socket.

    2. Carefully lift the DIMM filler panel straight up to remove it from the socket (DIMM Socket Release and Alignment).

    Hot

    Dikkat - Whenever you remove a DIMM filler panel, replace it with another filler panel or a DIMM; otherwise, the server might overheat due to improper airflow.


Remove a Memory Riser and DIMM

  1. Prepare for servicing:
    1. Attach an antistatic wrist strap.

      See 2.3 Performing Electrostatic Discharge and Static Prevention Measures.

    2. Power off the server completely.

      See 2.6 Powering Off the Server.

    3. Extend the server to the maintenance position.

      See 2.4 Positioning the Server for Maintenance.

    4. Remove the top cover.

      See 2.7 Removing the Server Top Cover.

  2. Identify the memory riser with the faulty DIMM by pressing the Fault Remind button on the air divider (Fault Remind Button on the Air Divider).
    • If the memory riser Service Action Required LED is off: all DIMMs on this riser are operating properly.
    • If the memory riser Service Action Required LED is on (amber): one or more of the DIMMs installed on this riser is faulty or misconfigured.

      Figure 4-3 Fault Remind Button on the Air Divider

      image:Figure showing location of Fault Remind button on air divider.
  3. Lift the memory riser that has its Service Action Required LED lit straight up to remove the memory riser from the memory module socket. (Removing the Memory Riser).

    Figure 4-4 Removing the Memory Riser

    image:Figure showing the memory riser.
  4. Identify the faulty or misconfigured DIMM(s) by pressing the Fault Remind button on the memory riser (Fault Remind Button on Memory Riser).
    • If the DIMM Service Action Required LED is off: DIMM is operating properly.
    • If the DIMM Service Action Required LED is on (amber): DIMM is faulty or misconfigured and corrective action is required.

      Figure 4-5 Fault Remind Button on Memory Riser

      image:Figure showing Fault Remind button.
  5. To remove the DIMM do the following (DIMM Socket Release and Alignment):
    1. Rotate both DIMM slot ejectors outward as far as they will go.

      The DIMM is partially ejected from the socket.

    2. Carefully lift the DIMM straight up to remove it from the socket.

      Figure 4-6 DIMM Socket Release and Alignment

      image:This figure shows the DIMM socket release and alignment.

      Figure Legend

      1 DIMM connector slot

      2 DIMM connector key

      3 DIMM ejector lever


    Hot

    Dikkat - Whenever you remove a memory riser or DIMM, you should replace it with another memory riser or a DIMM or a filler panel; otherwise, the server might overheat due to improper airflow.


Install Memory Risers and DIMMs

Refer to Installing DIMMs and Installing a Memory Riser Module when completing the following procedure.

  1. Unpack the DIMMs and place them on an antistatic mat.
  2. Ensure that the ejector levers at both ends of the memory module slot are in a fully open position.
  3. Align the DIMM with the empty slot.

    Align the notch in the DIMM with the key in the connector. The notch ensures that the DIMM is oriented correctly.


    Figure 4-7 Installing DIMMs

    image:Figure showing how to install a DIMM.
  4. Gently press the DIMM into the slot until the ejector tabs lock the DIMM in place.

    If the DIMM does not easily seat into the connector, verify that the notch in the DIMM is aligned with the key in the connector as shown in Installing DIMMs. If the notch is not aligned, damage to the DIMM might occur.

  5. Repeat Step 2 through Step 4 until all replacement DIMMs are installed.
  6. Push the memory riser module into the associated CPU memory riser slot until the riser module locks in place.

    Figure 4-8 Installing a Memory Riser Module

    image:Figure showing how to install a memory riser module.
  7. Return the server to operation:
    1. Install the top cover.

      See 6.1 Replacing the Server Top Cover.

    2. Return the server to the normal rack position.

      See 6.2 Returning the Server to the Normal Rack Position.

    3. Power on the server.

      See 6.3 Powering On the Server.

Install a Memory Riser Filler Panel

  1. Align the memory riser filler panel with the empty slot.
  2. Gently press the memory riser filler panel into the slot.
  3. Return the server to operation:
    1. Install the top cover.

      See 6.1 Replacing the Server Top Cover.

    2. Return the server to the normal rack position.

      See 6.2 Returning the Server to the Normal Rack Position.

    3. Power on the server.

      See 6.3 Powering On the Server.

Install a DIMM Filler Panel

  1. Locate the vacant DIMM slot on the memory riser.
  2. Ensure that the ejector levers at both ends of the memory module slot are in a fully open position.
  3. Align the DIMM filler panel with the empty slot.
  4. Gently press the DIMM filler panel into the slot until the ejector tabs lock the filler panel in place.
  5. Return the server to operation:
    1. Install the top cover.

      See 6.1 Replacing the Server Top Cover.

    2. Return the server to the normal rack position.

      See 6.2 Returning the Server to the Normal Rack Position.

    3. Power on the server.

      See 6.3 Powering On the Server.