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Sun Fire X4470 Server

Service Manual

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Document Information

Preface

1.  Sun Fire X4470 Server Service Manual Overview

1.1 System Overview

1.1.1 Intel Xeon 7500 Platform

1.1.2 Block Diagrams

1.1.3 CPUs

1.1.4 Memory

1.1.5 Cooling

1.1.6 Input/Output (I/O)

1.1.7 Summary of Supported Components and Capabilities

1.2 Server Front Panel Features

1.3 Server Back Panel Features

1.4 Performing Service Related Tasks

2.  Preparing to Service the Sun Fire X4470 Server

2.1 Location of Replaceable Components

2.2 Tools and Equipment Needed

2.3 Performing Electrostatic Discharge and Static Prevention Measures

2.3.1 Using an Antistatic Wrist Strap

2.3.2 Using an Antistatic Mat

2.4 Positioning the Server for Maintenance

Extend the Server to the Maintenance Position

2.5 Releasing the Cable Management Arm

Release the CMA

2.6 Powering Off the Server

Power Off the Server Using the Service Processor Command-Line Interface

2.7 Removing the Server Top Cover

Remove the Server Top Cover

2.8 Removing or Installing Filler Panels

2.9 Attaching Devices to the Server

2.9.1 Connector Locations

2.9.2 Cabling the Server

3.  Servicing CRU Components That Do Not Require Server Power Off

3.1 Servicing Disk Drives (CRU)

3.1.1 Disk Drive Status LED Reference

3.1.2 Removing and Installing Disk Drives and Disk Drive Filler Panels

Remove a Disk Drive Filler Panel

Remove a Disk Drive

Install a Disk Drive

Install a Disk Drive Filler Panel

3.2 Servicing Fan Modules (CRU)

3.2.1 About Server Fans

3.2.2 Fan Module LED Reference

3.2.3 Detecting Fan Module Failure

3.2.4 Removing and Installing Fan Modules

Remove a Fan Module

Install a Fan Module

3.3 Servicing Power Supplies (CRU)

3.3.1 Power Supply LED Reference

3.3.2 Detecting a Power Supply Failure

3.3.3 Removing and Installing Power Supplies

Remove a Power Supply

Install a Power Supply

4.  Servicing CRU Components That Require Server Power Off

4.1 Servicing Memory Risers and DIMMs (CRU)

4.1.1 CPUs, Memory Risers, and DIMMs Physical Layout

4.1.2 Memory Riser Population Rules

4.1.3 Memory Riser DIMM Population Rules

4.1.4 Memory Performance Guidelines

4.1.4.1 Recommended Memory Placement

4.1.5 DIMM Fault Isolation

4.1.6 Supported DIMMs

4.1.7 Removing and Installing Memory Risers, DIMMs, and Filler Panels

Remove a Memory Riser Filler Panel

Remove a DIMM Filler Panel

Remove a Memory Riser and DIMM

Install Memory Risers and DIMMs

Install a Memory Riser Filler Panel

Install a DIMM Filler Panel

4.2 Servicing PCIe Cards (CRU)

4.2.1 PCIe Card Configuration Rules

4.2.2 PCIe Cards With Bootable Devices

4.2.3 Avoiding PCI Resource Exhaustion Errors

4.2.4 Removing and Installing PCIe Cards and PCIe Card Filler Panels

Remove a PCIe Card Filler Panel

Remove a PCIe Card

Install a PCIe Card

Install a PCIe Card Filler Panel

4.3 Servicing the DVD Drive and DVD Driver Filler Panel (CRU)

Remove the DVD Drive or DVD Drive Filler Panel

Install the DVD Drive or DVD Drive Filler Panel

4.4 Servicing the System Lithium Battery (CRU)

Remove the System Battery

Install the System Battery

5.  Servicing FRU Components

5.1 Servicing the CPU and Heatsink (FRU)

5.1.1 CPU Placement

5.1.2 Removing and Installing a Heatsink Filler Panel, CPU Cover Plate, Heatsink, and CPU

5.2 Servicing the Fan Board (FRU)

Remove the Fan Board

Install the Fan Board

5.3 Servicing the Power Supply Backplane (FRU)

Remove the Power Supply Backplane

Install the Power Supply Backplane

5.4 Servicing the Disk Drive Backplane (FRU)

Remove the Disk Drive Backplane

Install the Disk Drive Backplane

5.5 Servicing the Motherboard (FRU)

Remove the Motherboard

Install the Motherboard

6.  Returning the Server to Operation

6.1 Replacing the Server Top Cover

Replace the Server Top Cover

6.2 Returning the Server to the Normal Rack Position

Return the Server to the Normal Rack Position

6.3 Powering On the Server

Power On the Server

7.  Servicing the Server at Boot Time

7.1 Powering On the Server

7.2 About the BIOS

7.3 Default BIOS Power-On Self-Test (POST) Events

7.4 BIOS POST F1 and F2 Errors

7.5 How BIOS POST Memory Testing Works

7.6 Ethernet Port Device and Driver Naming

7.6.1 Ethernet Port Booting Priority

7.7 BIOS Setup Utility Menus

7.8 Performing Common BIOS Procedures

Access the BIOS Setup Utility

Reset the BIOS Password

Configure Support for TPM

Configure SP LAN Settings

Configure Option ROM Settings

7.8.1 Configuring Serial Port Sharing

7.9 BIOS and SP Updates

7.10 BIOS Configuration Tool

8.  Troubleshooting the Server and Oracle ILOM Defaults

8.1 Troubleshooting the Server

8.2 Diagnostic Tools

8.2.1 Diagnostic Tool Documentation

8.3 Using the Preboot Menu Utility

8.3.1 Accessing the Preboot Menu

8.3.2 Restoring Oracle ILOM to Default Settings

8.3.3 Restoring Oracle ILOM Access to the Serial Console

8.3.4 Restoring the SP Firmware Image

8.3.5 Preboot Menu Command Summary

8.4 Contacting Support

8.5 Locating the Chassis Serial Number

A.  Server Specifications

A.1 Physical Specifications

A.2 Electrical Specifications

A.3 Environmental Requirements

B.  BIOS Setup Utility Menus

B.1 BIOS Main Menu Selections

B.2 BIOS Advanced Menu Selections

B.3 BIOS PCIPnP Menu Selections

B.4 BIOS Boot Menu Selections

B.5 BIOS Security Menu Selections

B.6 BIOS I/O MMIO Menu Selections

B.7 BIOS Chipset Menu Selections

B.8 BIOS Exit Menu Selections

C.  Connector Pinouts

C.1 USB Connectors

C.2 Serial Connector

C.3 Gigabit-Ethernet Connectors

C.4 Network Management Port Connector

C.5 Video Connectors

C.6 Serial Attached SCSI (SAS) Connector

Index

4.2 Servicing PCIe Cards (CRU)

This section describes how to remove and install PCIe cards.

For the location of the PCIe slots, see 1.3 Server Back Panel Features.

4.2.1 PCIe Card Configuration Rules

The server supports up to ten low-profile PCIe 2.0 cards. Refer to the Sun Fire X4470 Server Product Notes (821-0704) for details about supported PCIe cards, along with card quantity and slot restrictions.

The following PCIe card slots are available on the server:

To determine the slot in which to install a PCIe card, follow these guidelines:

4.2.2 PCIe Cards With Bootable Devices

If the server has several PCIe cards installed that provide bootable devices, disable the Option ROM on the PCIe slots not used for booting so that resources are available for the slots used for booting. By default, the BIOS enables Option ROMs for PCIe slots 2 and 4, and the four Gigabit Ethernet ports. Refer to Configure Option ROM Settings for information about disabling Option ROM.

4.2.3 Avoiding PCI Resource Exhaustion Errors

With serveral Sun x4 PCI Express Quad Gigabit Ethernet Low Profile Adapter PCIe cards (4446A-Z-N or X4446A-Z-N) installed in server slots 0 through 4, or even one of these cards installed in slots 5 through 9, BIOS might log a "PCI resource exhaustion" event. This error occurs because BIOS allocates 8 Kbytes of I/O space for each of the Quad Gigabit Ethernet cards (and only 4 Kbytes of I/O space for a typical card).

The following is a common form of the error that might be logged:

6491 Tue Dec 7 14:19:57 2010 IPMI Log minor ID = a5a9 : 12/07/2010 : 14:19:57 : System Firmware Error : sensor number = 0x00 : PCI resource exhaustion: Bus 147 Device 0 Func 0 6490 Tue Dec 7 14:19:57 2010 IPMI Log minor ID = a5a8 : 12/07/2010 : 14:19:57 : System Firmware Error : sensor number = 0x00 : PCI resource exhaustion: Bus 147 Device 0 Func 1

To eliminate the "PCI resource exhaustion" event, change the BIOS settings to disable I/O allocation for any slot where the Quad Gigabit Ethernet card is installed. Refer to 7.8 Performing Common BIOS Procedures for instructions on how to access the BIOS Setup Utility in order to disable I/O allocation from the PCIPnP menu. The exception to this workaround is that if PXE network booting will use a Quad Gigabit Ethernet card, you should leave I/O allocation enabled for that slot.Since BIOS does not allocate I/O space for empty slots, maximizing the number of empty PCIe slots in the server might also help to avoid the "PCI resource exhaustion" event.

4.2.4 Removing and Installing PCIe Cards and PCIe Card Filler Panels

Use the following procedures to remove and install PCIe cards and PCIe card filler panels.

Remove a PCIe Card Filler Panel


Electrical

Caution - This procedure requires that you handle components that are sensitive to static discharge. This sensitivity can cause the component to fail. To avoid damage, ensure that you follow antistatic practices as described in 2.3 Performing Electrostatic Discharge and Static Prevention Measures.



Electrical

Caution - Ensure that all power is removed from the server before removing or installing expansion cards. You must disconnect the power cables before performing this procedure.


  1. Prepare for servicing:
    1. Attach an antistatic wrist strap.

      See 2.3 Performing Electrostatic Discharge and Static Prevention Measures.

    2. Power off the server and disconnect all power cords from the server power supplies.

      See 2.6 Powering Off the Server.

    3. Extend the server to the maintenance position.

      See 2.4 Positioning the Server for Maintenance.

    4. Remove the top cover.

      See 2.7 Removing the Server Top Cover

  2. Locate the PCIe card filler panel that you want to remove.

    See 1.3 Server Back Panel Features for information about PCIe slots and their locations.

  3. Disengage the PCIe slot crossbar from its locked position and rotate the crossbar into an upright position (Disengaging the Crossbar).
  4. Remove the PCIe card filler panel from the PCIe slot.

    Hot

    Dikkat - Whenever you remove a PCIe card filler panel, you should replace it with another filler panel or a PCIe card; otherwise, the server might overheat due to improper airflow.


Remove a PCIe Card


Electrical

Caution - This procedure requires that you handle components that are sensitive to static discharge. This sensitivity can cause the component to fail. To avoid damage, ensure that you follow antistatic practices as described in 2.3 Performing Electrostatic Discharge and Static Prevention Measures.



Electrical

Caution - Ensure that all power is removed from the server before removing or installing expansion cards. You must disconnect the power cables before performing this procedure.


  1. Prepare for servicing:
    1. Attach an antistatic wrist strap.

      See 2.3 Performing Electrostatic Discharge and Static Prevention Measures.

    2. Power off the server and disconnect all power cords from the server power supplies.

      See 2.6 Powering Off the Server.

    3. Extend the server to the maintenance position.

      See 2.4 Positioning the Server for Maintenance.

    4. Remove the top cover.

      See 2.7 Removing the Server Top Cover

  2. Locate the PCIe card that you want to remove.

    See 1.3 Server Back Panel Features for information about PCIe slots and their locations.

  3. If necessary, make a note of where the PCIe cards are installed.
  4. Unplug all data cables from the PCIe card.

    Note the location of all cables for reinstallation later.

  5. Disengage the PCIe card slot crossbar from its locked position and rotate the crossbar into an upright position (Disengaging the Crossbar).
  6. Carefully remove the PCIe card from the PCIe card slot.

    Figure 4-9 Disengaging the Crossbar

    image:Figure showing how to disengage the crossbar to remove PCIe card.

    Hot

    Dikkat - Whenever you remove a PCIe card, you should replace it with another PCIe card or a filler panel; otherwise, the server might overheat due to improper airflow.


Install a PCIe Card

Refer to Installing a PCIe Card when completing the following procedure.


Electrical

Caution - This procedure requires that you handle components that are sensitive to static discharge. This sensitivity can cause the component to fail. To avoid damage, ensure that you follow antistatic practices as described in 2.3 Performing Electrostatic Discharge and Static Prevention Measures.



Electrical

Caution - Ensure that all power is removed from the server before removing or installing PCIe cards. You must disconnect the power cables before performing this procedure.


  1. Unpack the PCIe card and place it on an antistatic mat.
  2. Ensure that the server is powered off and all power cords are disconnected from the server power supplies.

    See 2.6 Powering Off the Server.

  3. Install the PCIe card into the PCIe card slot.

    Figure 4-10 Installing a PCIe Card

    image:Figure showing how to install a PCIe card.
  4. Return the PCIe card slot crossbar to its closed and locked position.
  5. Return the server to operation:
    1. Install the top cover.

      See 6.1 Replacing the Server Top Cover.

    2. Return the server to the normal rack position.

      See 6.2 Returning the Server to the Normal Rack Position.

    3. Reconnect all power cords to the server power supplies and power on the server.

      See 6.3 Powering On the Server.

  6. If the PCIe card being installed is replacing a faulty PCIe card, manually clear the PCIe card fault using Oracle Integrated Lights Out Manager (ILOM).

    For instructions on clearing server faults, refer to the Oracle Integrated Lights Out Manager (ILOM) 3.0 Supplement for Sun Fire X4470 Server (821-0702).

  7. Refer to the documentation shipped with the PCIe card for information about configuring the PCIe card, including installing required operating systems.

    To create or recover RAID configurations, refer to the LSI MegaRAID SAS Software User’s Guide, which is available at the following location: http://www.lsi.com/support/sun

Install a PCIe Card Filler Panel

Refer to Installing a PCIe Card when completing the following procedure.


Electrical

Caution - This procedure requires that you handle components that are sensitive to static discharge. This sensitivity can cause the component to fail. To avoid damage, ensure that you follow antistatic practices as described in 2.3 Performing Electrostatic Discharge and Static Prevention Measures.



Electrical

Caution - Ensure that all power is removed from the server before removing or installing PCIe card filler panels. You must disconnect the power cables before performing this procedure.


  1. Ensure that the server is powered off and all power cords are disconnected from the server power supplies.

    See 2.6 Powering Off the Server.

  2. Install the PCIe card filler panel into the PCIe card slot.
  3. Return the PCIe card slot crossbar to its closed and locked position.
  4. Return the server to operation:
    1. Install the top cover.

      See 6.1 Replacing the Server Top Cover.

    2. Return the server to the normal rack position.

      See 6.2 Returning the Server to the Normal Rack Position.

    3. Reconnect all power cords to the server power supplies and power on the server.

      See 6.3 Powering On the Server.