Troubleshooting the Sun Fire X2270 M2 Server

If you experience problems while setting up your server, use the following table to troubleshoot the issue.

Problem	Possible Solution
Server powers on, but the monitor does not.	Is the Power button for the monitor turned on? Is the monitor power cord connected to a wall outlet? Does the wall outlet have power? Test by connecting another device.
No video is displayed on the monitor screen.	Is the monitor cable attached to the video connector? Does the monitor work when connected to another system? If you have another monitor, does it work when connected to the original system? If, after POST and BIOS complete, you no longer see video output on your monitor and only see a flashing cursor, check the configuration of the operating system to determine whether it is configured to redirect its output exclusively over the serial line.
Server does not power on when the front panel Power button is pressed.	Keep notes on the following situations in case you need to call Oracle service: Is the Power OK LED illuminated on the front of the system? (Ensure that the power cord is connected to the system and to a grounded power supply.) Does the wall outlet have power? Test by connecting another device. Does the monitor synchronize within five minutes after power–on? (The green LED on the monitor stops flashing and remains illuminated.)
Keyboard or mouse does not respond to actions.	Verify that the mouse and keyboard cables are connected to the on-board USB 2.0 ports on the server. Verify that the server is powered on and the front Power OK LED is illuminated.
Server appears to be in standby power mode, but the Power OK LED does not blink.	The Power OK LED only blinks when all server components are in standby power mode. A tape drive might be connected to your server. Because tape drives do not enter standby power mode, the Power OK LED does not blink.
Server is hung or frozen: no response from mouse or keyboard or any application.	Try to access your system from a different server on the network: On another system, type `ping` `IP_address_of_server.` If a response is returned, then try logging in to the Sun Fire X2270 M2 server using either `telnet`, `ssh` or `rlogin`. If you successfully log in, list the running processes using the `ps` command. Kill any processes that appear unresponsive or should not be running, by using the `kill` `process_ID` command. Check the responsiveness of the Sun Fire X2270 M2 server after each process is killed. If the above procedure does not work, power cycle the server: Press the Power button to power off the server and wait 20 to 30 seconds. Press the Power button again to power on the system.

Note - For additional troubleshooting information, refer to the Sun Fire X2270 M2 Server Service Manual.

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	Sun Fire X2270 M2 Server Installation Guide