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Configuration and Service Tracker, version 3.0

Customer Installation and Operations Guide

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817-0706-01



Table of Contents

Preface

How This Book is Organized

Using UNIX Commands

Accessing Sun Documentation Online

Accessible CST Documentation

Sun Welcomes Your Comments

Product Description

Introduction

CST Features

Tracking and Recording Events

Tracking Configuration

Collecting Hardware FRU Information

Viewing Events and Configuration Information

Benefits of CST for System Administration

CST Architecture

CST Server

CST Agent

CST Repository

CST User Interface

CST Applet

CST Interface to Sun Management Center

CST Console in Sun Management Center Environment

Supported Systems

CST on Multi-Domain Systems

CST on Sun Enterprise 10000

CST on Sun Fire Platforms

Sun Fire 15K and 12K

Sun Fire 3800, 4800, 4810, 6800

CST on Clusters

Cluster Platform Hierarchy

CST on Volume Manager Systems

Custom Event Application Programming Interface (API)

Data Feed to Sun

Installing CST

Introduction

Supported Install Options

During OS Upgrades

Supported CST Upgrades

CST Server Installation

CST Server Requirements

To Prepare for CST Server Installation

To Install CST Server for the First Time

To Upgrade CST Server

CST Agent Installation

To Prepare for CST Agent Installation

To Install CST Agent for the First Time

To Attach an Agent to the CST Server

To Upgrade CST Agent

Steps

To Reinstall CST Agent After OS Upgrade

Steps

To Install CST Agent Component on a Multi-domain Server

Installing CST on a Sun Cluster

To Attach a Multi-domain Agent to CST Server

cstattach on the Domains

cstattach on Sun Firetrademark 15K System Controller

cstattach on an E10K System Service Processor (SSP)

To Verify Installation

Steps to Verify Installation

Installing the CST Software in the Sun Management Center Environment

Installation Package Disk Space Requirement

To Prepare for CST Installation in Sun Management Center Environment

To Install CST in Sun Management Center Environment

To Upgrade CST in Sun Management Center Environment

Uninstalling CST Software

To Uninstall CST 3.0 Software

Decommissioning CST

Getting Started

Introduction

Login Authentication

Starting the CST Applet

To Start the CST Applet

Logging Out

Starting CST in Sun Management Center

To Start the Sun Management Center Console

Creating Objects in Sun Management Center

To Create a Single Object in Sun Management Center

To Create a Composite Node in Sun Management Center

Starting the CST Console in Sun Management Center

To Start the CST Console in Sun Management Center

CST Features and Functions

Console Views

Screen Sections Overview

Summary Section

Site Information

Specifying Site Info

Customer Contact Info

Sun Contact Info

Registration Info

To Specify Customer Contact Information

Cause Assign

To Globally Assign a Cause Code

Enterprise Hierarchy Panel

CST History Folder (Viewing and Managing System Events)

To View Different Events

To Assign an Event Cause Code

To Globally Assign a Cause Code

To Add Comments to an Event

To Create a Service Event

To Look Up Configuration Changes

Configurations Folder (Viewing Past and Present System Configuration)

To Edit Custom Information

Statistics Folder (Retrieving Statistics)

Notification Folder (Configuring Email Notifications)

To Add a New Email to Event-list Mapping

To Delete an Email from Event-list Mapping

To Modify an Email to Event-list Mapping

Print Folder (Printing Reports)

To Specify a History Report

To Specify a Configuration Report

To Print or Email a Report

CST Administration

Managing Users and Groups

CST Access Control List (ACL)

To Create a cstadm or cstops Group

To Become a cstadm or cstops User

Access Control in the Sun Management Center Framework

Abilities of CST Access Levels

Site Registration

Registration Preparation

Registration Prerequisites

Registration Submission

Registration Completion

Security Features

Network Transport Between Agent and Server

Network Transport Between CST Server and Client

Tuning CST Trigger Intervals

To Tune CST Event Detectors

CST Detach

CST Tracking During OS Upgrades

Managing Hierarchy

To Move Agent Data to a Different Hierarchy

Service and Cause Code Updates

CST Utilities

cstattach

Name

Description

Support Platforms

Checklist

Usage

Examples

Example 1

Example 2

Example 3

cstattagt

Name

Description

Support Platforms

Checklist

Usage

Example 1

Example 2

cstfind

Name

Synopsis

Description

Options

Examples

Example 1

Example 2

Example 3

Example 4

Exit Status

findevent

Name

Description

Supported Platforms

Usage

EVENT_TYPE (Default is "any")

PERIOD

WEEKDAY

TIMESTART and TIMEEND

FORMAT

HIERARCHY

RULEFILE

Option

Usage Examples

cstlshost

Name

Synopsis

Description

Options

-f field name

-i inputfile

-o outputfile

Examples

Example 1

Example 2

Example 3

Exit Status

setcause

Name

Synopsis

Supported CST Releases

Features

Usage 1

Usage 2

PERIOD

RULEFILE

Set Cause Code Procedure (Usage 1)

Set Cause Code Procedure (Usage 2)

app_event

Name

Synopsis

Availability

Description

Operands

event-type

comment

Exit Status

Examples

Files

addsunfire

Name

Description

Supported Sun Fire Platforms

Inputs

Format

Usage Examples

Example 1

Exit Status

cstdecomm

Name

Synopsis

Description

Parameters

-t mm/dd/yyyy hh:mm:ss

-h hierarchy

Support Platforms

Examples

Nodes with Hierarchy

Nodes with no Hierarchy

Notes

Multi-domain/Node Systems

Examples of Usage

Troubleshooting CST

Error Messages

Error in Compiling Statistics

Missing FRU Information for Mid-frame Sun Fire System Controllers

CST Platform Data Missing on Sun Fire 15K Main System Controller

CST Interface Reference

Index