atg.svc.agent.environment
Interface ServiceEnvironmentConstants


public interface ServiceEnvironmentConstants

This interface statically defines the constants used for environment changes in Service.

This includes change key names and the parameter names used for each type of change.


Field Summary
static java.lang.String CLASS_VERSION
          Class version string
static java.lang.String ENV_ACTIVE_CUSTOMER_PROFILE
          Name used for active customer profile change details
static java.lang.String ENV_ACTIVE_TICKET
          Name used for active ticket change details
static java.lang.String ENV_CHG_APPNAME_PARAM
          applicationName input parameter name for create new ticket and work ticket
static java.lang.String ENV_CHG_CHANGE_ACTIVE_CUSTOMER
          Change the active customer
static java.lang.String ENV_CHG_CHANGE_ACTIVE_PROFILEID_PARAM
          profileId input parameter name for change the active customer
static java.lang.String ENV_CHG_CHANGE_ACTIVE_TICKET
          Change the active ticket
static java.lang.String ENV_CHG_CHANGE_ACTIVE_TICKETID_PARAM
          ticketId input parameter name for changing the active ticket
static java.lang.String ENV_CHG_END_CALL
          end call
static java.lang.String ENV_CHG_ENDANDSTART_CALL
          End call and start a new one immediately
static java.lang.String ENV_CHG_LOGOFF
          logoff call
static java.lang.String ENV_CHG_NEW_ACTIVE_CUSTOMER
          Change the active customer to a new profile
static java.lang.String ENV_CHG_NEW_ACTIVE_TICKET
          Change the active ticket to a new ticket
static java.lang.String ENV_CHG_NEW_TICKET_INBOUNDCHANNEL_PARAM
          inboundChannel input parameter name for create new ticket
static java.lang.String ENV_CHG_START_NEW_CALL
          Start a new call
static java.lang.String ENV_CHG_START_NEW_CALL_PROFILEID_PARAM
          profileId input parameter name for start new call
static java.lang.String ENV_CHG_SYNC_TO_CUSTOMER
          Sync to active customer
static java.lang.String ENV_INITIALIZE
          Initialize environment
 

Field Detail

CLASS_VERSION

static final java.lang.String CLASS_VERSION
Class version string

See Also:
Constant Field Values

ENV_ACTIVE_CUSTOMER_PROFILE

static final java.lang.String ENV_ACTIVE_CUSTOMER_PROFILE
Name used for active customer profile change details

See Also:
Constant Field Values

ENV_ACTIVE_TICKET

static final java.lang.String ENV_ACTIVE_TICKET
Name used for active ticket change details

See Also:
Constant Field Values

ENV_INITIALIZE

static final java.lang.String ENV_INITIALIZE
Initialize environment

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Constant Field Values

ENV_CHG_START_NEW_CALL

static final java.lang.String ENV_CHG_START_NEW_CALL
Start a new call

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Constant Field Values

ENV_CHG_ENDANDSTART_CALL

static final java.lang.String ENV_CHG_ENDANDSTART_CALL
End call and start a new one immediately

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Constant Field Values

ENV_CHG_LOGOFF

static final java.lang.String ENV_CHG_LOGOFF
logoff call

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Constant Field Values

ENV_CHG_END_CALL

static final java.lang.String ENV_CHG_END_CALL
end call

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Constant Field Values

ENV_CHG_CHANGE_ACTIVE_CUSTOMER

static final java.lang.String ENV_CHG_CHANGE_ACTIVE_CUSTOMER
Change the active customer

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Constant Field Values

ENV_CHG_CHANGE_ACTIVE_TICKET

static final java.lang.String ENV_CHG_CHANGE_ACTIVE_TICKET
Change the active ticket

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Constant Field Values

ENV_CHG_NEW_ACTIVE_CUSTOMER

static final java.lang.String ENV_CHG_NEW_ACTIVE_CUSTOMER
Change the active customer to a new profile

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Constant Field Values

ENV_CHG_NEW_ACTIVE_TICKET

static final java.lang.String ENV_CHG_NEW_ACTIVE_TICKET
Change the active ticket to a new ticket

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Constant Field Values

ENV_CHG_SYNC_TO_CUSTOMER

static final java.lang.String ENV_CHG_SYNC_TO_CUSTOMER
Sync to active customer

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Constant Field Values

ENV_CHG_CHANGE_ACTIVE_PROFILEID_PARAM

static final java.lang.String ENV_CHG_CHANGE_ACTIVE_PROFILEID_PARAM
profileId input parameter name for change the active customer

See Also:
Constant Field Values

ENV_CHG_CHANGE_ACTIVE_TICKETID_PARAM

static final java.lang.String ENV_CHG_CHANGE_ACTIVE_TICKETID_PARAM
ticketId input parameter name for changing the active ticket

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Constant Field Values

ENV_CHG_APPNAME_PARAM

static final java.lang.String ENV_CHG_APPNAME_PARAM
applicationName input parameter name for create new ticket and work ticket

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Constant Field Values

ENV_CHG_NEW_TICKET_INBOUNDCHANNEL_PARAM

static final java.lang.String ENV_CHG_NEW_TICKET_INBOUNDCHANNEL_PARAM
inboundChannel input parameter name for create new ticket

See Also:
Constant Field Values

ENV_CHG_START_NEW_CALL_PROFILEID_PARAM

static final java.lang.String ENV_CHG_START_NEW_CALL_PROFILEID_PARAM
profileId input parameter name for start new call

See Also:
Constant Field Values