atg.svc.agent.environment
Interface ServiceEnvironmentConstants

public interface ServiceEnvironmentConstants

This interface statically defines the constants used for environment changes in Service.

This includes change key names and the parameter names used for each type of change.

Field Summary

static java.lang.String	CLASS_VERSION Class version string
static java.lang.String	ENV_ACTIVE_CUSTOMER_PROFILE Name used for active customer profile change details
static java.lang.String	ENV_ACTIVE_TICKET Name used for active ticket change details
static java.lang.String	ENV_CHG_APPNAME_PARAM applicationName input parameter name for create new ticket and work ticket
static java.lang.String	ENV_CHG_CHANGE_ACTIVE_CUSTOMER Change the active customer
static java.lang.String	ENV_CHG_CHANGE_ACTIVE_PROFILEID_PARAM profileId input parameter name for change the active customer
static java.lang.String	ENV_CHG_CHANGE_ACTIVE_TICKET Change the active ticket
static java.lang.String	ENV_CHG_CHANGE_ACTIVE_TICKETID_PARAM ticketId input parameter name for changing the active ticket
static java.lang.String	ENV_CHG_END_CALL end call
static java.lang.String	ENV_CHG_ENDANDSTART_CALL End call and start a new one immediately
static java.lang.String	ENV_CHG_LOGOFF logoff call
static java.lang.String	ENV_CHG_NEW_ACTIVE_CUSTOMER Change the active customer to a new profile
static java.lang.String	ENV_CHG_NEW_ACTIVE_TICKET Change the active ticket to a new ticket
static java.lang.String	ENV_CHG_NEW_TICKET_INBOUNDCHANNEL_PARAM inboundChannel input parameter name for create new ticket
static java.lang.String	ENV_CHG_START_NEW_CALL Start a new call
static java.lang.String	ENV_CHG_START_NEW_CALL_PROFILEID_PARAM profileId input parameter name for start new call
static java.lang.String	ENV_CHG_SYNC_TO_CUSTOMER Sync to active customer
static java.lang.String	ENV_INITIALIZE Initialize environment

Field Detail

CLASS_VERSION

static final java.lang.String CLASS_VERSION

Class version string

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Constant Field Values

ENV_ACTIVE_CUSTOMER_PROFILE

static final java.lang.String ENV_ACTIVE_CUSTOMER_PROFILE

Name used for active customer profile change details

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Constant Field Values

ENV_ACTIVE_TICKET

static final java.lang.String ENV_ACTIVE_TICKET

Name used for active ticket change details

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Constant Field Values

ENV_INITIALIZE

static final java.lang.String ENV_INITIALIZE

Initialize environment

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Constant Field Values

ENV_CHG_START_NEW_CALL

static final java.lang.String ENV_CHG_START_NEW_CALL

Start a new call

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Constant Field Values

ENV_CHG_ENDANDSTART_CALL

static final java.lang.String ENV_CHG_ENDANDSTART_CALL

End call and start a new one immediately

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Constant Field Values

ENV_CHG_LOGOFF

static final java.lang.String ENV_CHG_LOGOFF

logoff call

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Constant Field Values

ENV_CHG_END_CALL

static final java.lang.String ENV_CHG_END_CALL

end call

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Constant Field Values

ENV_CHG_CHANGE_ACTIVE_CUSTOMER

static final java.lang.String ENV_CHG_CHANGE_ACTIVE_CUSTOMER

Change the active customer

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Constant Field Values

ENV_CHG_CHANGE_ACTIVE_TICKET

static final java.lang.String ENV_CHG_CHANGE_ACTIVE_TICKET

Change the active ticket

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Constant Field Values

ENV_CHG_NEW_ACTIVE_CUSTOMER

static final java.lang.String ENV_CHG_NEW_ACTIVE_CUSTOMER

Change the active customer to a new profile

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Constant Field Values

ENV_CHG_NEW_ACTIVE_TICKET

static final java.lang.String ENV_CHG_NEW_ACTIVE_TICKET

Change the active ticket to a new ticket

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Constant Field Values

ENV_CHG_SYNC_TO_CUSTOMER

static final java.lang.String ENV_CHG_SYNC_TO_CUSTOMER

Sync to active customer

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Constant Field Values

ENV_CHG_CHANGE_ACTIVE_PROFILEID_PARAM

static final java.lang.String ENV_CHG_CHANGE_ACTIVE_PROFILEID_PARAM

profileId input parameter name for change the active customer

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Constant Field Values

ENV_CHG_CHANGE_ACTIVE_TICKETID_PARAM

static final java.lang.String ENV_CHG_CHANGE_ACTIVE_TICKETID_PARAM

ticketId input parameter name for changing the active ticket

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Constant Field Values

ENV_CHG_APPNAME_PARAM

static final java.lang.String ENV_CHG_APPNAME_PARAM

applicationName input parameter name for create new ticket and work ticket

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Constant Field Values

ENV_CHG_NEW_TICKET_INBOUNDCHANNEL_PARAM

static final java.lang.String ENV_CHG_NEW_TICKET_INBOUNDCHANNEL_PARAM

inboundChannel input parameter name for create new ticket

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Constant Field Values

ENV_CHG_START_NEW_CALL_PROFILEID_PARAM

static final java.lang.String ENV_CHG_START_NEW_CALL_PROFILEID_PARAM

profileId input parameter name for start new call

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Constant Field Values