Package atg.svc.agent.environment

Interface Summary

ServiceEnvironmentConstants

This interface statically defines the constants used for environment changes in Service.

Class Summary

CallState	Maintains state information for an agent's current active call.
EnvironmentChangeDetail	This class represents a detected change to an environment object.
EnvironmentChangeFormHandler	Based form handler class for Agent gestures that perform environment changes.
EnvironmentChangeState	This object contains state information related to a change in the agent's environment.
EnvironmentMonitor	This class provides the main interface for applications to participate in monitoring and changing the agent's working environment objects.
EnvironmentTools	This class provides the API for changing and accessing the agent's environment.
ServiceEnvironmentMonitor	This environment monitor manages changes to the active ticket and active customer.
TicketDispositionOptions	This class encapsualtes the options for ticket disposition handling.

Exception Summary

EnvironmentException

This class represents an exceptiong in the environment management framework.