Uses of Package
atg.svc.agent.environment

Packages that use atg.svc.agent.environment

atg.svc.agent.customer
atg.svc.agent.environment
atg.svc.agent.ticketing
atg.svc.clicktoconnect

Classes in atg.svc.agent.environment used by atg.svc.agent.customer

EnvironmentTools
This class provides the API for changing and accessing the agent's environment.

Classes in atg.svc.agent.environment used by atg.svc.agent.environment

CallState
Maintains state information for an agent's current active call.

EnvironmentChangeDetail
This class represents a detected change to an environment object.

EnvironmentChangeDetailConflict
This exception is thrown when a new EnvironmentChangeDetail is added that conflicts with a detail already in the EnvironmentChangeState.

EnvironmentChangeFormHandler
Based form handler class for Agent gestures that perform environment changes.

EnvironmentChangeState
This object contains state information related to a change in the agent's environment.

EnvironmentException
This class represents an exceptiong in the environment management framework.

EnvironmentMonitor
This class provides the main interface for applications to participate in monitoring and changing the agent's working environment objects.

EnvironmentTools
This class provides the API for changing and accessing the agent's environment.

TicketDispositionOptions
This class encapsualtes the options for ticket disposition handling.

Classes in atg.svc.agent.environment used by atg.svc.agent.ticketing

EnvironmentTools
This class provides the API for changing and accessing the agent's environment.

Classes in atg.svc.agent.environment used by atg.svc.clicktoconnect

EnvironmentChangeDetail
This class represents a detected change to an environment object.

EnvironmentChangeDetailConflict
This exception is thrown when a new EnvironmentChangeDetail is added that conflicts with a detail already in the EnvironmentChangeState.

EnvironmentChangeFormHandler
Based form handler class for Agent gestures that perform environment changes.

EnvironmentChangeState
This object contains state information related to a change in the agent's environment.

EnvironmentException
This class represents an exceptiong in the environment management framework.

EnvironmentMonitor
This class provides the main interface for applications to participate in monitoring and changing the agent's working environment objects.

EnvironmentTools
This class provides the API for changing and accessing the agent's environment.

TicketDispositionOptions
This class encapsualtes the options for ticket disposition handling.