Uses of Class
atg.svc.agent.environment.TicketDispositionOptions

Packages that use TicketDispositionOptions

atg.svc.agent.environment
atg.svc.clicktoconnect

Uses of TicketDispositionOptions in atg.svc.agent.environment

Fields in atg.svc.agent.environment declared as TicketDispositionOptions

protected TicketDispositionOptions	EnvironmentChangeFormHandler.mTicketDispositionOptions
protected TicketDispositionOptions	EnvironmentChangeState.mTicketDispositionOptions

Methods in atg.svc.agent.environment that return TicketDispositionOptions

TicketDispositionOptions	EnvironmentChangeFormHandler.getTicketDispositionOptions() This method will lazily create an instance of TicketDispositionOptions if one doesn't already exist.
TicketDispositionOptions	EnvironmentChangeState.getTicketDispositionOptions() This method will lazily create an instance of TicketDispositionOptions if one doesn't already exist.

Methods in atg.svc.agent.environment with parameters of type TicketDispositionOptions

void	EnvironmentTools.changeActiveTicket(java.lang.String pApplicationName, java.lang.String pTicketId, TicketDispositionOptions pTicketDispositionOptions) Changes the environment's active ticket to the given ticket
protected void	EnvironmentChangeFormHandler.initChangeState(java.lang.String pEnvironmentChangeKey, java.util.Map pInputParameters, TicketDispositionOptions pTicketDispositionOptions, boolean pDoWarnings) Initializes the state using the form handler's environmentChangeKey and inputParameters.
void	EnvironmentChangeState.initialize(java.lang.String pApplicationName, java.lang.String pEnvironmentChangeKey, java.util.Map pInputParameters, TicketDispositionOptions pTicketDispositionOptions) Initializes the state with the given change key,input parameters and ticket disposition options
EnvironmentChangeState	EnvironmentTools.initializeChange(java.lang.String pApplicationName, java.lang.String pEnvironmentChangeKey, java.util.Map pInputParameters, TicketDispositionOptions pTicketDispositionOptions, boolean pIncludeWarnings) Initializes a change to the environment and returns the assoicated state object.
void	EnvironmentTools.initializeEnvironmentChangeState(EnvironmentChangeState pEnvironmentChangeState, java.lang.String pApplicationName, java.lang.String pEnvironmentChangeKey, java.util.Map pInputParameters, TicketDispositionOptions pTicketDispositionOptions, boolean pIncludeWarnings) This method initializes the given EnvironmentChangeState for the given change key and input parameters.
void	EnvironmentTools.processTicketDisposition(atg.repository.RepositoryItem pTicket, TicketDispositionOptions pTicketDispositionOptions, java.lang.String pApplicationName) Processes the ticket according the disposition options.
void	EnvironmentChangeFormHandler.setTicketDispositionOptions(TicketDispositionOptions pTicketDispositionOptions)
void	EnvironmentChangeState.setTicketDispositionOptions(TicketDispositionOptions pTicketDispositionOptions)

Uses of TicketDispositionOptions in atg.svc.clicktoconnect

Methods in atg.svc.clicktoconnect with parameters of type TicketDispositionOptions

protected void

C2CStartNewCall.initChangeState(java.lang.String pEnvironmentChangeKey, java.util.Map pInputParameters, TicketDispositionOptions pTicketDispositionOptions, boolean pDoWarnings) Extends the superclass to create the C2CRequestData object, using the user telephone number supplied as an input parameter, and adds it as an input parameter in the change state.