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Packages that use EnvironmentChangeState | |
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atg.svc.agent.environment | |
atg.svc.clicktoconnect |
Uses of EnvironmentChangeState in atg.svc.agent.environment |
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Fields in atg.svc.agent.environment declared as EnvironmentChangeState | |
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protected EnvironmentChangeState |
EnvironmentChangeFormHandler.mEnvironmentChangeState
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Methods in atg.svc.agent.environment that return EnvironmentChangeState | |
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EnvironmentChangeState |
EnvironmentTools.createEnvironmentChangeState()
Returns a new EnvironmentChangeState object |
EnvironmentChangeState |
EnvironmentChangeFormHandler.getEnvironmentChangeState()
Contains state information related to the environment change. |
EnvironmentChangeState |
EnvironmentTools.initializeChange(java.lang.String pApplicationName,
java.lang.String pEnvironmentChangeKey,
java.util.Map pInputParameters,
TicketDispositionOptions pTicketDispositionOptions,
boolean pIncludeWarnings)
Initializes a change to the environment and returns the assoicated state object. |
Methods in atg.svc.agent.environment with parameters of type EnvironmentChangeState | |
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void |
EnvironmentTools.addChangeActiveProfileDetail(java.lang.String pProfileId,
EnvironmentChangeState pEnvironmentChangeState)
Adds a EnvironmentChangeDetail to the EnvironmentChangeState that indicates a change to the active profile item. |
void |
EnvironmentTools.addChangeActiveTicketDetail(java.lang.String pTicketId,
EnvironmentChangeState pEnvironmentChangeState)
Adds a EnvironmentChangeDetail to the EnvironmentChangeState that indicates a change to the active ticket item. |
void |
EnvironmentTools.addNewActiveProfileDetail(java.lang.String pProfileId,
EnvironmentChangeState pEnvironmentChangeState)
Adds an EnvironmentChangeDetail for a new active customer profile change. |
void |
EnvironmentTools.addNewActiveTicketDetail(EnvironmentChangeState pEnvironmentChangeState)
Adds a EnvironmentChangeDetail to the EnvironmentChangeState that indicates a new ticket ticket item. |
void |
ServiceEnvironmentMonitor.applyActiveCustomerChangeDetail(EnvironmentChangeDetail pEnvironmentChangeDetail,
EnvironmentChangeState pEnvironmentChangeState)
Applies the change to the current active customer based on the change detail. |
void |
ServiceEnvironmentMonitor.applyActiveTicketChangeDetail(EnvironmentChangeDetail pEnvironmentChangeDetail,
EnvironmentChangeState pEnvironmentChangeState)
Applies the change to the active ticket. |
abstract void |
EnvironmentMonitor.applyChanges(EnvironmentChangeState pEnvironmentChangeState)
This method is called back to apply the changes detailed in the state. |
void |
EnvironmentTools.applyChanges(EnvironmentChangeState pEnvironmentChangeState)
Calls each EnvironmentMonitor to apply the change details in the EnvironmentChangeState |
void |
ServiceEnvironmentMonitor.applyChanges(EnvironmentChangeState pEnvironmentChangeState)
Applies changes to the environment based on the details in the environment change state. |
void |
EnvironmentTools.createWarningsForChangeEnvironment(EnvironmentChangeState pEnvironmentChangeState)
Calls each EnvironmentMonitor to add warnings related to the EnvironmentChangeState related to the pending changes
detailed in the state. |
void |
EnvironmentMonitor.createWarningsForEnvironmentChange(EnvironmentChangeState pEnvironmentChangeState)
This method is called back to create warnings related to the changes detailed in the state. |
void |
ServiceEnvironmentMonitor.createWarningsForEnvironmentChange(EnvironmentChangeState pEnvironmentChangeState)
Creates the warnings related to Service environment object changes |
void |
EnvironmentTools.endCall(EnvironmentChangeState pEnvironmentChangeState)
Ends the call in the the current call state and sends end call event. |
void |
EnvironmentTools.generateChangeDetails(EnvironmentChangeState pEnvironmentChangeState)
Generates the List of EnvironmentChangeDetails for the given environment change. |
void |
EnvironmentMonitor.generateChangeDetails(EnvironmentChangeState pEnvironmentChangeState,
EnvironmentChangeDetail pEnvironmentChangeDetail)
Adds EnvironmentChangeDetail objects triggered by callbacks about changes to
the environment. |
protected abstract void |
EnvironmentMonitor.generateChangeDetailsForChangeKey(java.lang.String pChangeKey,
EnvironmentChangeState pEnvironmentChangeState)
This method is called to generate the initial change details for the given change key. |
protected void |
ServiceEnvironmentMonitor.generateChangeDetailsForChangeKey(java.lang.String pChangeKey,
EnvironmentChangeState pEnvironmentChangeState)
This method is called to generate change details for the given change key. |
protected abstract void |
EnvironmentMonitor.generateDependentChangeDetails(EnvironmentChangeDetail pEnvironmentChangeDetail,
EnvironmentChangeState pEnvironmentChangeState)
This method is called to generate change details that result from the given EnvironmentChangeDetail. |
protected void |
ServiceEnvironmentMonitor.generateDependentChangeDetails(EnvironmentChangeDetail pEnvironmentChangeDetail,
EnvironmentChangeState pEnvironmentChangeState)
This method is called to generate change details that result from the given EnvironmentChangeDetail. |
protected void |
ServiceEnvironmentMonitor.generateDependentDetailsForActiveCustomerChange(EnvironmentChangeDetail pEnvironmentChangeDetail,
EnvironmentChangeState pEnvironmentChangeState)
Generates change details that result from a change of profile. |
protected void |
ServiceEnvironmentMonitor.generateDependentDetailsForActiveTicketChange(EnvironmentChangeDetail pEnvironmentChangeDetail,
EnvironmentChangeState pEnvironmentChangeState)
Generates change details that result from a change of ticket. |
void |
EnvironmentTools.initializeEnvironmentChangeState(EnvironmentChangeState pEnvironmentChangeState,
java.lang.String pApplicationName,
java.lang.String pEnvironmentChangeKey,
java.util.Map pInputParameters,
TicketDispositionOptions pTicketDispositionOptions,
boolean pIncludeWarnings)
This method initializes the given EnvironmentChangeState for the given
change key and input parameters. |
boolean |
EnvironmentTools.isProcessDisposition(EnvironmentChangeState pEnvironmentChangeState)
Determines if the ticket disposition handling is necessary for the given change by checking if the ticket is changing or the change is a logoff. |
void |
EnvironmentMonitor.postApplyChanges(EnvironmentChangeState pEnvironmentChangeState)
This method is called back when applying changes to the environment. |
void |
ServiceEnvironmentMonitor.postApplyChanges(EnvironmentChangeState pEnvironmentChangeState)
Sends the start call event for start new call and end and start new call changes and also resets the call state |
void |
EnvironmentMonitor.preApplyChanges(EnvironmentChangeState pEnvironmentChangeState)
This method is called back when applying changes to the environment. |
void |
ServiceEnvironmentMonitor.preApplyChanges(EnvironmentChangeState pEnvironmentChangeState)
Executes ticket disposition handling for the current ticket. |
void |
ServiceEnvironmentMonitor.revertActiveCustomerChangeDetail(EnvironmentChangeDetail pEnvironmentChangeDetail,
EnvironmentChangeState pEnvironmentChangeState)
Loads the old customer profile contained in the detail as the active customer. |
void |
ServiceEnvironmentMonitor.revertActiveTicketChangeDetail(EnvironmentChangeDetail pEnvironmentChangeDetail,
EnvironmentChangeState pEnvironmentChangeState)
Loads the old ticket contained in the detail as the active ticket |
void |
EnvironmentMonitor.revertChanges(EnvironmentChangeState pEnvironmentChangeState)
This method is called back when the transaction is rolled back during the apply process. |
void |
ServiceEnvironmentMonitor.revertChanges(EnvironmentChangeState pEnvironmentChangeState)
Reverts the active customer and ticket with the original objects before the change was executed. |
void |
EnvironmentChangeFormHandler.setEnvironmentChangeState(EnvironmentChangeState pEnvironmentChangeState)
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void |
EnvironmentTools.startCall(EnvironmentChangeState pEnvironmentChangeState)
Initializes the current call state object and sends the new call event |
Uses of EnvironmentChangeState in atg.svc.clicktoconnect |
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Methods in atg.svc.clicktoconnect with parameters of type EnvironmentChangeState | |
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void |
C2CServiceEnvironmentMonitor.applyChanges(EnvironmentChangeState pEnvironmentChangeState)
Noop impl |
protected void |
C2CServiceEnvironmentMonitor.generateChangeDetailsForChangeKey(java.lang.String pChangeKey,
EnvironmentChangeState pEnvironmentChangeState)
A profile change detail is generated based on the customer profile id in the C2CRequestData , which is passed in as an input parameter within
the environment change state. |
protected void |
C2CServiceEnvironmentMonitor.generateDependentChangeDetails(EnvironmentChangeDetail pEnvironmentChangeDetail,
EnvironmentChangeState pEnvironmentChangeState)
A no op impl |
void |
C2CServiceEnvironmentMonitor.postApplyChanges(EnvironmentChangeState pEnvironmentChangeState)
For click to connect new calls, this method will save the C2CRequestData object in the current call state and call the LandingPageManger |
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