atg.svc.ui.formhandlers
Class SearchAgentAllTicketsFormHandler

java.lang.Object
  atg.nucleus.logging.VariableArgumentApplicationLoggingImpl
      atg.nucleus.GenericService
          atg.droplet.EmptyFormHandler
              atg.droplet.GenericFormHandler
                  atg.droplet.TransactionalFormHandler
                      atg.web.formhandlers.ApplicationFormHandler
                          atg.svc.ui.formhandlers.ServiceFormHandler
                              atg.svc.ui.formhandlers.FrameworkBaseFormHandler
                                  atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler

All Implemented Interfaces:

atg.droplet.DropletFormHandler, atg.naming.NameContextBindingListener, atg.naming.NameContextElement, atg.naming.NameResolver, atg.nucleus.AdminableService, atg.nucleus.logging.ApplicationLogging, atg.nucleus.logging.ApplicationLoggingSender, atg.nucleus.logging.TraceApplicationLogging, atg.nucleus.logging.VariableArgumentApplicationLogging, atg.nucleus.naming.ComponentNameResolver, atg.nucleus.Service, atg.nucleus.ServiceListener, FormHandlerConstants, TreeTableFormHandler, Listable, Pageable, Sortable, java.util.EventListener

public class SearchAgentAllTicketsFormHandler
extends FrameworkBaseFormHandler
implements Listable, Pageable, Sortable, TreeTableFormHandler

Nested Class Summary

static class

SearchAgentAllTicketsFormHandler.ResultWrapper

Field Summary

static java.lang.String	CLASS_VERSION Class version string
java.lang.String	m_formStateKey

Fields inherited from class atg.svc.ui.formhandlers.ServiceFormHandler

PERFMON_OP_FORM_HANDLER

Fields inherited from class atg.web.formhandlers.ApplicationFormHandler

EQUALS, PARAM_DELIMITER, QUERY_DELIMITER, STATUS_ERROR_REDIRECT, STATUS_ERROR_STAY, STATUS_SUCCESS

Fields inherited from class atg.droplet.GenericFormHandler

PARAM_DEFER_FORWARD_OR_REDIRECT, PARAM_USE_FORWARDS

Fields inherited from class atg.nucleus.GenericService

SERVICE_INFO_KEY

Fields inherited from interface atg.svc.ui.formhandlers.FormHandlerConstants

OPTIONS_ANSWER_DISPLAY, OPTIONS_ANSWER_DISPLAY_CURRENT_WINDOW, OPTIONS_ANSWER_DISPLAY_MULTIPLE_WINDOWS, OPTIONS_ANSWER_DISPLAY_SINGLE_WINDOW, OPTIONS_FILTER_BY_DOC_SET, OPTIONS_FILTER_BY_FORMAT, OPTIONS_FILTER_BY_SOURCE, OPTIONS_FILTER_BY_TITLE, OPTIONS_FILTER_OR_GROUPING_FILTER, OPTIONS_FILTER_OR_GROUPING_GROUP, OPTIONS_FILTER_OR_GROUPING_NONE, OPTIONS_QUERY_LANGUAGE, OPTIONS_RESULT_LANGUAGE, OPTIONS_SHOW_ANSWERS_AS, OPTIONS_SHOW_ANSWERS_BY_DOC, OPTIONS_SHOW_ANSWERS_INDIVIDUAL, OPTIONS_SHOW_FAQS_AS_QUESTIONS, OPTIONS_SHOW_FAQS_AS_QUESTIONS_AND_ANSWERS, PARAM_SITE_ID

Fields inherited from interface atg.nucleus.logging.TraceApplicationLogging

DEFAULT_LOG_TRACE_STATUS

Fields inherited from interface atg.nucleus.logging.ApplicationLogging

DEFAULT_LOG_DEBUG_STATUS, DEFAULT_LOG_ERROR_STATUS, DEFAULT_LOG_INFO_STATUS, DEFAULT_LOG_WARNING_STATUS

Constructor Summary

SearchAgentAllTicketsFormHandler()

Method Summary

protected atg.repository.Query	assembleQueryFromParamMap()
protected java.util.List	assembleSearchResults(atg.repository.RepositoryItem[] results)
protected void	formHandlerInit(atg.servlet.DynamoHttpServletRequest pRequest, atg.servlet.DynamoHttpServletResponse pResponse)
java.lang.String	getFormStateKey()
atg.ticketing.TicketingManager	getManager()
java.lang.String	getOperation()
int	getPollInterval()
atg.userprofiling.Profile	getProfile()
atg.userprofiling.ProfileTools	getProfileTools()
java.lang.String	getSortDirection()
java.lang.String	getStartingEscalationLevel()
java.lang.String	getState()
java.lang.String	getStateKey()
protected java.util.Map	getTicketQueryContext(atg.servlet.DynamoHttpServletRequest request)
int	getTotalItemCount()
java.lang.String	getTreeTableId()
View	getView()
int	getViewItemCount()
java.util.List	getViewItems()
boolean	handleSearch(atg.servlet.DynamoHttpServletRequest request, atg.servlet.DynamoHttpServletResponse response)
void	page(int pStartIndex, int pPageSize)
protected void	saveTicketQueryContext(atg.servlet.DynamoHttpServletRequest request)
protected java.util.List	search(java.util.Map pTicketQueryInfo)
void	setFormStateKey(java.lang.String stateKey)
void	setIgnoreCase(boolean pIgnoreCase)
void	setManager(atg.ticketing.TicketingManager pTicketingManager)
void	setOperation(java.lang.String pOperation)
void	setPollInterval(int interval)
void	setProfile(atg.userprofiling.Profile profile)
void	setProfileTools(atg.userprofiling.ProfileTools profileTools)
void	setSortDirection(java.lang.String pDirection)
void	setSortField(java.lang.String pField)
void	setState(java.lang.String pState)
void	setStateKey(java.lang.String pStateKey)
void	setTreeTableId(java.lang.String pTreeTableId)
void	setView(View pView)

Methods inherited from class atg.svc.ui.formhandlers.FrameworkBaseFormHandler

getErrorURL, getParameterMap, getParameters, handleChangeTab, handleCloseWindow, handleGetWindowTab, handleHidePanel, handleProcessPanel, handleScrollPanelTabsLeft, handleScrollPanelTabsRight, handleSelectTabbedPanel, handleShowPanel, handleToggleCell, handleTogglePanel, handleTogglePanelContent, handleTogglePanelsToTabs, handleTransform, setErrorURL, setParameterMap, setParameters

Methods inherited from class atg.svc.ui.formhandlers.ServiceFormHandler

handleUncheckedFormException, isLoggingUncheckedException, isRollbackTransactionOnFormError, isTransactionMarkedAsRollback, processException, processException, setLoggingUncheckedException, setRollbackTransactionOnFormError

Methods inherited from class atg.web.formhandlers.ApplicationFormHandler

addParameterToURLString, beforeGet, beforeSet, checkFormError, checkFormRedirect, checkFormSuccess, formHandlerBeforeGet, formHandlerBeforeSet, getRedirectDelayMS, getString, getString, getString, getSuccessURL, getUserMessagesResourceBundle, handleCancel, processException, processException, processExceptionAndLog, processExceptionAndLog, redirect, setRedirectDelayMS, setSuccessURL, setUserMessagesResourceBundle

Methods inherited from class atg.droplet.TransactionalFormHandler

afterSet, commitTransaction, getTransactionDemarcation, getTransactionStatus, isEnsureTransaction, isRollbackTransaction, isRollbackTransactionOnUnhandledException, setEnsureTransaction, setRollbackTransaction, setRollbackTransactionOnUnhandledException, setTransactionDemarcation

Methods inherited from class atg.droplet.GenericFormHandler

addFormException, addUncheckedFormException, createFormSubmissionMessage, getCancelURL, getCheckForValidSession, getFormError, getFormExceptions, getFormName, getMessagePort, getMessageSource, getMessageType, getPropertyExceptions, getSendMessages, getUncheckedFormExceptions, handleFormException, hasUncheckedFormExceptions, isDeferForwardsAndRedirects, isRestorableForm, isUseForwards, isValidSession, redirectOrForward, resetFormExceptions, setCancelURL, setCheckForValidSession, setDeferForwardsAndRedirects, setFormName, setMessagePort, setMessageSource, setMessageType, setRestorableForm, setSendMessages, setUseForwards

Methods inherited from class atg.droplet.EmptyFormHandler

afterGet

Methods inherited from class atg.nucleus.GenericService

addLogListener, createAdminServlet, doStartService, doStopService, getAbsoluteName, getAdminServlet, getLoggingForVlogging, getLogListenerCount, getLogListeners, getName, getNameContext, getNucleus, getRoot, getServiceConfiguration, getServiceInfo, isLoggingDebug, isLoggingError, isLoggingInfo, isLoggingTrace, isLoggingWarning, isRunning, logDebug, logDebug, logDebug, logError, logError, logError, logInfo, logInfo, logInfo, logTrace, logTrace, logTrace, logWarning, logWarning, logWarning, nameContextElementBound, nameContextElementUnbound, removeLogListener, resolveName, resolveName, resolveName, resolveName, sendLogEvent, setLoggingDebug, setLoggingError, setLoggingInfo, setLoggingTrace, setLoggingWarning, setNucleus, setServiceInfo, startService, stopService

Methods inherited from class atg.nucleus.logging.VariableArgumentApplicationLoggingImpl

vlogDebug, vlogDebug, vlogDebug, vlogDebug, vlogError, vlogError, vlogError, vlogError, vlogInfo, vlogInfo, vlogInfo, vlogInfo, vlogTrace, vlogTrace, vlogTrace, vlogTrace, vlogWarning, vlogWarning, vlogWarning, vlogWarning

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Methods inherited from interface atg.svc.ui.formhandlers.TreeTableFormHandler

getParameters, setParameters

Field Detail

CLASS_VERSION

public static java.lang.String CLASS_VERSION

Class version string

m_formStateKey

public java.lang.String m_formStateKey

Constructor Detail

SearchAgentAllTicketsFormHandler

public SearchAgentAllTicketsFormHandler()

Method Detail

page

public void page(int pStartIndex,
                 int pPageSize)

Specified by:

page in interface Pageable

See Also:

Pageable.page(int, int)

search

protected java.util.List search(java.util.Map pTicketQueryInfo)

Parameters:

pTicketQueryInfo -

Returns:

Returns list of SearchAgentAllTicketsFormHandler.ResultWrapper that wraps Ticket repository items

handleSearch

public boolean handleSearch(atg.servlet.DynamoHttpServletRequest request,
                            atg.servlet.DynamoHttpServletResponse response)
                     throws java.lang.Exception

Parameters:

request - Dynamo HTTP request

response - Dynamo HTTP response

Returns:

Returns true if checkFormRedirect succeeds

Throws:

java.lang.Exception

formHandlerInit

protected void formHandlerInit(atg.servlet.DynamoHttpServletRequest pRequest,
                               atg.servlet.DynamoHttpServletResponse pResponse)

Overrides:

formHandlerInit in class FrameworkBaseFormHandler

getFormStateKey

public java.lang.String getFormStateKey()

Returns:

Returns key for ticketing form state

setFormStateKey

public void setFormStateKey(java.lang.String stateKey)

Parameters:

stateKey - Key for ticketing form state

setTreeTableId

public void setTreeTableId(java.lang.String pTreeTableId)

Specified by:

setTreeTableId in interface TreeTableFormHandler

getTreeTableId

public java.lang.String getTreeTableId()

Specified by:

getTreeTableId in interface TreeTableFormHandler

setView

public void setView(View pView)

Specified by:

setView in interface TreeTableFormHandler

getView

public View getView()

Specified by:

getView in interface TreeTableFormHandler

getViewItems

public java.util.List getViewItems()

Specified by:

getViewItems in interface Listable

getViewItemCount

public int getViewItemCount()

Specified by:

getViewItemCount in interface Listable

getManager

public atg.ticketing.TicketingManager getManager()

setManager

public void setManager(atg.ticketing.TicketingManager pTicketingManager)

assembleSearchResults

protected java.util.List assembleSearchResults(atg.repository.RepositoryItem[] results)

Parameters:

results - Array of Ticket repository items

Returns:

Returns list of SearchAgentAllTicketsFormHandler.ResultWrapper that wraps the values in the input RepositoryItem[] array

getTotalItemCount

public int getTotalItemCount()

Specified by:

getTotalItemCount in interface Listable

getProfile

public atg.userprofiling.Profile getProfile()

Returns:

Returns Profile

setProfile

public void setProfile(atg.userprofiling.Profile profile)

Parameters:

profile - Profile

setSortField

public void setSortField(java.lang.String pField)

Specified by:

setSortField in interface Sortable

setSortDirection

public void setSortDirection(java.lang.String pDirection)

Specified by:

setSortDirection in interface Sortable

getSortDirection

public java.lang.String getSortDirection()

Returns:

Returns the direction to sort the tickets

See Also:

Sortable.setSortDirection(java.lang.String)

setIgnoreCase

public void setIgnoreCase(boolean pIgnoreCase)

Specified by:

setIgnoreCase in interface Sortable

setStateKey

public void setStateKey(java.lang.String pStateKey)

getStateKey

public java.lang.String getStateKey()

setState

public void setState(java.lang.String pState)

Specified by:

setState in interface TreeTableFormHandler

getState

public java.lang.String getState()

Specified by:

getState in interface TreeTableFormHandler

setOperation

public void setOperation(java.lang.String pOperation)

Specified by:

setOperation in interface TreeTableFormHandler

getOperation

public java.lang.String getOperation()

Specified by:

getOperation in interface TreeTableFormHandler

getProfileTools

public atg.userprofiling.ProfileTools getProfileTools()

setProfileTools

public void setProfileTools(atg.userprofiling.ProfileTools profileTools)

assembleQueryFromParamMap

protected atg.repository.Query assembleQueryFromParamMap()

getStartingEscalationLevel

public java.lang.String getStartingEscalationLevel()

saveTicketQueryContext

protected void saveTicketQueryContext(atg.servlet.DynamoHttpServletRequest request)
                               throws java.lang.Exception

Throws:

java.lang.Exception

getTicketQueryContext

protected java.util.Map getTicketQueryContext(atg.servlet.DynamoHttpServletRequest request)
                                       throws java.lang.Exception

Throws:

java.lang.Exception

getPollInterval

public int getPollInterval()

setPollInterval

public void setPollInterval(int interval)