atg.svc.ui.formhandlers
Class SearchAgentTicketsFormHandler

java.lang.Object
  atg.nucleus.logging.VariableArgumentApplicationLoggingImpl
      atg.nucleus.GenericService
          atg.droplet.EmptyFormHandler
              atg.droplet.GenericFormHandler
                  atg.droplet.TransactionalFormHandler
                      atg.web.formhandlers.ApplicationFormHandler
                          atg.svc.ui.formhandlers.ServiceFormHandler
                              atg.svc.ui.formhandlers.FrameworkBaseFormHandler
                                  atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler

All Implemented Interfaces:

atg.droplet.DropletFormHandler, atg.naming.NameContextBindingListener, atg.naming.NameContextElement, atg.naming.NameResolver, atg.nucleus.AdminableService, atg.nucleus.logging.ApplicationLogging, atg.nucleus.logging.ApplicationLoggingSender, atg.nucleus.logging.TraceApplicationLogging, atg.nucleus.logging.VariableArgumentApplicationLogging, atg.nucleus.naming.ComponentNameResolver, atg.nucleus.Service, atg.nucleus.ServiceListener, FormHandlerConstants, java.util.EventListener

public class SearchAgentTicketsFormHandler
extends FrameworkBaseFormHandler

Nested Class Summary

static class

SearchAgentTicketsFormHandler.ResultWrapper

Field Summary

static java.lang.String

CLASS_VERSION Class version string

Fields inherited from class atg.svc.ui.formhandlers.ServiceFormHandler

PERFMON_OP_FORM_HANDLER

Fields inherited from class atg.web.formhandlers.ApplicationFormHandler

EQUALS, PARAM_DELIMITER, QUERY_DELIMITER, STATUS_ERROR_REDIRECT, STATUS_ERROR_STAY, STATUS_SUCCESS

Fields inherited from class atg.droplet.GenericFormHandler

PARAM_DEFER_FORWARD_OR_REDIRECT, PARAM_USE_FORWARDS

Fields inherited from class atg.nucleus.GenericService

SERVICE_INFO_KEY

Fields inherited from interface atg.svc.ui.formhandlers.FormHandlerConstants

OPTIONS_ANSWER_DISPLAY, OPTIONS_ANSWER_DISPLAY_CURRENT_WINDOW, OPTIONS_ANSWER_DISPLAY_MULTIPLE_WINDOWS, OPTIONS_ANSWER_DISPLAY_SINGLE_WINDOW, OPTIONS_FILTER_BY_DOC_SET, OPTIONS_FILTER_BY_FORMAT, OPTIONS_FILTER_BY_SOURCE, OPTIONS_FILTER_BY_TITLE, OPTIONS_FILTER_OR_GROUPING_FILTER, OPTIONS_FILTER_OR_GROUPING_GROUP, OPTIONS_FILTER_OR_GROUPING_NONE, OPTIONS_QUERY_LANGUAGE, OPTIONS_RESULT_LANGUAGE, OPTIONS_SHOW_ANSWERS_AS, OPTIONS_SHOW_ANSWERS_BY_DOC, OPTIONS_SHOW_ANSWERS_INDIVIDUAL, OPTIONS_SHOW_FAQS_AS_QUESTIONS, OPTIONS_SHOW_FAQS_AS_QUESTIONS_AND_ANSWERS, PARAM_SITE_ID

Fields inherited from interface atg.nucleus.logging.TraceApplicationLogging

DEFAULT_LOG_TRACE_STATUS

Fields inherited from interface atg.nucleus.logging.ApplicationLogging

DEFAULT_LOG_DEBUG_STATUS, DEFAULT_LOG_ERROR_STATUS, DEFAULT_LOG_INFO_STATUS, DEFAULT_LOG_WARNING_STATUS

Constructor Summary

SearchAgentTicketsFormHandler()

Method Summary

protected java.util.List	assembleSearchResults(atg.repository.RepositoryItem[] results)
protected atg.repository.SortDirectives	buildSortDirectives()
protected void	formHandlerInit(atg.servlet.DynamoHttpServletRequest pRequest, atg.servlet.DynamoHttpServletResponse pResponse)
int	getCurrentPage()
java.lang.String	getFormStateKey()
atg.svc.agent.ticketing.GlobalPanelConfiguration	getGlobalPanelConfig()
boolean	getIgnoreCase()
atg.ticketing.TicketingManager	getManager()
java.lang.String	getOperation()
int	getPollInterval()
atg.userprofiling.Profile	getProfile()
atg.userprofiling.ProfileTools	getProfileTools()
int	getResultsPerPage()
java.util.List	getSearchResults()
java.lang.String	getSortDirection()
java.lang.String	getSortField()
java.lang.String	getStartingEscalationLevel()
java.lang.String	getState()
java.lang.String	getStateKey()
int	getTotalItemCount()
java.lang.String	getTreeTableId()
int	getViewItemCount()
java.util.List	getViewItems()
boolean	handleSearch(atg.servlet.DynamoHttpServletRequest request, atg.servlet.DynamoHttpServletResponse response)
protected java.util.List	search(java.util.Map pTicketQueryInfo)
void	setCurrentPage(int currentPage)
void	setFormStateKey(java.lang.String stateKey)
void	setGlobalPanelConfig(atg.svc.agent.ticketing.GlobalPanelConfiguration globalPanelConfig)
void	setIgnoreCase(boolean pIgnoreCase)
void	setManager(atg.ticketing.TicketingManager pTicketingManager)
void	setOperation(java.lang.String pOperation)
void	setPollInterval(int interval)
void	setProfile(atg.userprofiling.Profile profile)
void	setProfileTools(atg.userprofiling.ProfileTools profileTools)
void	setResultsPerPage(int resultsPerPage)
void	setSearchResults(java.util.List searchResults)
void	setSortDirection(java.lang.String pDirection)
void	setSortField(java.lang.String pField)
void	setState(java.lang.String pState)
void	setStateKey(java.lang.String pStateKey)
void	setTreeTableId(java.lang.String pTreeTableId)

Methods inherited from class atg.svc.ui.formhandlers.FrameworkBaseFormHandler

getErrorURL, getParameterMap, getParameters, handleChangeTab, handleCloseWindow, handleGetWindowTab, handleHidePanel, handleProcessPanel, handleScrollPanelTabsLeft, handleScrollPanelTabsRight, handleSelectTabbedPanel, handleShowPanel, handleToggleCell, handleTogglePanel, handleTogglePanelContent, handleTogglePanelsToTabs, handleTransform, setErrorURL, setParameterMap, setParameters

Methods inherited from class atg.svc.ui.formhandlers.ServiceFormHandler

handleUncheckedFormException, isLoggingUncheckedException, isRollbackTransactionOnFormError, isTransactionMarkedAsRollback, processException, processException, setLoggingUncheckedException, setRollbackTransactionOnFormError

Methods inherited from class atg.web.formhandlers.ApplicationFormHandler

addParameterToURLString, beforeGet, beforeSet, checkFormError, checkFormRedirect, checkFormSuccess, formHandlerBeforeGet, formHandlerBeforeSet, getRedirectDelayMS, getString, getString, getString, getSuccessURL, getUserMessagesResourceBundle, handleCancel, processException, processException, processExceptionAndLog, processExceptionAndLog, redirect, setRedirectDelayMS, setSuccessURL, setUserMessagesResourceBundle

Methods inherited from class atg.droplet.TransactionalFormHandler

afterSet, commitTransaction, getTransactionDemarcation, getTransactionStatus, isEnsureTransaction, isRollbackTransaction, isRollbackTransactionOnUnhandledException, setEnsureTransaction, setRollbackTransaction, setRollbackTransactionOnUnhandledException, setTransactionDemarcation

Methods inherited from class atg.droplet.GenericFormHandler

addFormException, addUncheckedFormException, createFormSubmissionMessage, getCancelURL, getCheckForValidSession, getFormError, getFormExceptions, getFormName, getMessagePort, getMessageSource, getMessageType, getPropertyExceptions, getSendMessages, getUncheckedFormExceptions, handleFormException, hasUncheckedFormExceptions, isDeferForwardsAndRedirects, isRestorableForm, isUseForwards, isValidSession, redirectOrForward, resetFormExceptions, setCancelURL, setCheckForValidSession, setDeferForwardsAndRedirects, setFormName, setMessagePort, setMessageSource, setMessageType, setRestorableForm, setSendMessages, setUseForwards

Methods inherited from class atg.droplet.EmptyFormHandler

afterGet

Methods inherited from class atg.nucleus.GenericService

addLogListener, createAdminServlet, doStartService, doStopService, getAbsoluteName, getAdminServlet, getLoggingForVlogging, getLogListenerCount, getLogListeners, getName, getNameContext, getNucleus, getRoot, getServiceConfiguration, getServiceInfo, isLoggingDebug, isLoggingError, isLoggingInfo, isLoggingTrace, isLoggingWarning, isRunning, logDebug, logDebug, logDebug, logError, logError, logError, logInfo, logInfo, logInfo, logTrace, logTrace, logTrace, logWarning, logWarning, logWarning, nameContextElementBound, nameContextElementUnbound, removeLogListener, resolveName, resolveName, resolveName, resolveName, sendLogEvent, setLoggingDebug, setLoggingError, setLoggingInfo, setLoggingTrace, setLoggingWarning, setNucleus, setServiceInfo, startService, stopService

Methods inherited from class atg.nucleus.logging.VariableArgumentApplicationLoggingImpl

vlogDebug, vlogDebug, vlogDebug, vlogDebug, vlogError, vlogError, vlogError, vlogError, vlogInfo, vlogInfo, vlogInfo, vlogInfo, vlogTrace, vlogTrace, vlogTrace, vlogTrace, vlogWarning, vlogWarning, vlogWarning, vlogWarning

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Detail

CLASS_VERSION

public static java.lang.String CLASS_VERSION

Class version string

Constructor Detail

SearchAgentTicketsFormHandler

public SearchAgentTicketsFormHandler()

Method Detail

search

protected java.util.List search(java.util.Map pTicketQueryInfo)

buildSortDirectives

protected atg.repository.SortDirectives buildSortDirectives()

handleSearch

public boolean handleSearch(atg.servlet.DynamoHttpServletRequest request,
                            atg.servlet.DynamoHttpServletResponse response)
                     throws java.lang.Exception

Throws:

java.lang.Exception

formHandlerInit

protected void formHandlerInit(atg.servlet.DynamoHttpServletRequest pRequest,
                               atg.servlet.DynamoHttpServletResponse pResponse)

Overrides:

formHandlerInit in class FrameworkBaseFormHandler

getFormStateKey

public java.lang.String getFormStateKey()

Returns:

setFormStateKey

public void setFormStateKey(java.lang.String stateKey)

Parameters:

stateKey -

setTreeTableId

public void setTreeTableId(java.lang.String pTreeTableId)

getTreeTableId

public java.lang.String getTreeTableId()

getViewItemCount

public int getViewItemCount()

getViewItems

public java.util.List getViewItems()

Returns:

getManager

public atg.ticketing.TicketingManager getManager()

Returns:

setManager

public void setManager(atg.ticketing.TicketingManager pTicketingManager)

Parameters:

pTicketingManager -

assembleSearchResults

protected java.util.List assembleSearchResults(atg.repository.RepositoryItem[] results)

Parameters:

results -

Returns:

getTotalItemCount

public int getTotalItemCount()

getProfile

public atg.userprofiling.Profile getProfile()

Returns:

setProfile

public void setProfile(atg.userprofiling.Profile profile)

Parameters:

profile -

setSortField

public void setSortField(java.lang.String pField)

getSortField

public java.lang.String getSortField()

setSortDirection

public void setSortDirection(java.lang.String pDirection)

getSortDirection

public java.lang.String getSortDirection()

Returns:

setIgnoreCase

public void setIgnoreCase(boolean pIgnoreCase)

getIgnoreCase

public boolean getIgnoreCase()

setStateKey

public void setStateKey(java.lang.String pStateKey)

getStateKey

public java.lang.String getStateKey()

setState

public void setState(java.lang.String pState)

getState

public java.lang.String getState()

setOperation

public void setOperation(java.lang.String pOperation)

getOperation

public java.lang.String getOperation()

getProfileTools

public atg.userprofiling.ProfileTools getProfileTools()

Returns:

setProfileTools

public void setProfileTools(atg.userprofiling.ProfileTools profileTools)

Parameters:

profileTools -

getStartingEscalationLevel

public java.lang.String getStartingEscalationLevel()

getPollInterval

public int getPollInterval()

setPollInterval

public void setPollInterval(int interval)

getGlobalPanelConfig

public atg.svc.agent.ticketing.GlobalPanelConfiguration getGlobalPanelConfig()

setGlobalPanelConfig

public void setGlobalPanelConfig(atg.svc.agent.ticketing.GlobalPanelConfiguration globalPanelConfig)

getCurrentPage

public int getCurrentPage()

Returns:

the mCurrentPage

setCurrentPage

public void setCurrentPage(int currentPage)

Parameters:

currentPage - the mCurrentPage to set

getResultsPerPage

public int getResultsPerPage()

Returns:

the mResultsPerPage

setResultsPerPage

public void setResultsPerPage(int resultsPerPage)

Parameters:

resultsPerPage - the mResultsPerPage to set

getSearchResults

public java.util.List getSearchResults()

Returns:

the searchResults

setSearchResults

public void setSearchResults(java.util.List searchResults)

Parameters:

searchResults - the searchResults to set