atg.svc.ui.formhandlers
Class TicketHistoryTableFormHandler

java.lang.Object
  atg.nucleus.logging.VariableArgumentApplicationLoggingImpl
      atg.nucleus.GenericService
          atg.droplet.EmptyFormHandler
              atg.droplet.GenericFormHandler
                  atg.droplet.TransactionalFormHandler
                      atg.web.formhandlers.ApplicationFormHandler
                          atg.svc.ui.formhandlers.ServiceFormHandler
                              atg.svc.ui.formhandlers.FrameworkBaseFormHandler
                                  atg.svc.ui.formhandlers.TicketHistoryTableFormHandler

All Implemented Interfaces:

atg.droplet.DropletFormHandler, atg.naming.NameContextBindingListener, atg.naming.NameContextElement, atg.naming.NameResolver, atg.nucleus.AdminableService, atg.nucleus.logging.ApplicationLogging, atg.nucleus.logging.ApplicationLoggingSender, atg.nucleus.logging.TraceApplicationLogging, atg.nucleus.logging.VariableArgumentApplicationLogging, atg.nucleus.naming.ComponentNameResolver, atg.nucleus.Service, atg.nucleus.ServiceListener, FormHandlerConstants, java.util.EventListener

public class TicketHistoryTableFormHandler
extends FrameworkBaseFormHandler

Form handler for displaying a ticket's history

Nested Class Summary

static class

TicketHistoryTableFormHandler.ResultWrapper

Field Summary

static java.lang.String

CLASS_VERSION Class version string

Fields inherited from class atg.svc.ui.formhandlers.ServiceFormHandler

PERFMON_OP_FORM_HANDLER

Fields inherited from class atg.web.formhandlers.ApplicationFormHandler

EQUALS, PARAM_DELIMITER, QUERY_DELIMITER, STATUS_ERROR_REDIRECT, STATUS_ERROR_STAY, STATUS_SUCCESS

Fields inherited from class atg.droplet.GenericFormHandler

PARAM_DEFER_FORWARD_OR_REDIRECT, PARAM_USE_FORWARDS

Fields inherited from class atg.nucleus.GenericService

SERVICE_INFO_KEY

Fields inherited from interface atg.svc.ui.formhandlers.FormHandlerConstants

OPTIONS_ANSWER_DISPLAY, OPTIONS_ANSWER_DISPLAY_CURRENT_WINDOW, OPTIONS_ANSWER_DISPLAY_MULTIPLE_WINDOWS, OPTIONS_ANSWER_DISPLAY_SINGLE_WINDOW, OPTIONS_FILTER_BY_DOC_SET, OPTIONS_FILTER_BY_FORMAT, OPTIONS_FILTER_BY_SOURCE, OPTIONS_FILTER_BY_TITLE, OPTIONS_FILTER_OR_GROUPING_FILTER, OPTIONS_FILTER_OR_GROUPING_GROUP, OPTIONS_FILTER_OR_GROUPING_NONE, OPTIONS_QUERY_LANGUAGE, OPTIONS_RESULT_LANGUAGE, OPTIONS_SHOW_ANSWERS_AS, OPTIONS_SHOW_ANSWERS_BY_DOC, OPTIONS_SHOW_ANSWERS_INDIVIDUAL, OPTIONS_SHOW_FAQS_AS_QUESTIONS, OPTIONS_SHOW_FAQS_AS_QUESTIONS_AND_ANSWERS, PARAM_SITE_ID

Fields inherited from interface atg.nucleus.logging.TraceApplicationLogging

DEFAULT_LOG_TRACE_STATUS

Fields inherited from interface atg.nucleus.logging.ApplicationLogging

DEFAULT_LOG_DEBUG_STATUS, DEFAULT_LOG_ERROR_STATUS, DEFAULT_LOG_INFO_STATUS, DEFAULT_LOG_WARNING_STATUS

Constructor Summary

TicketHistoryTableFormHandler()

Method Summary

protected java.util.List	assembleSearchResults(atg.repository.RepositoryItem[] results)
protected atg.repository.SortDirectives	buildSortDirectives()
protected atg.repository.Query	createTicketsByUserQuery(atg.repository.RepositoryItem customer) Fetch all Ticket History for the Customer whose ID is passed in.
protected void	formHandlerInit(atg.servlet.DynamoHttpServletRequest pRequest, atg.servlet.DynamoHttpServletResponse pResponse)
int	getCurrentPage()
java.lang.String	getOperation()
atg.userprofiling.Profile	getProfile()
atg.userprofiling.ProfileTools	getProfileTools()
int	getResultsPerPage()
java.util.List	getSearchResults()
atg.userprofiling.Profile	getServiceCustomerProfile()
java.lang.String	getSortDirection()
java.lang.String	getSortField()
java.lang.String	getState()
java.util.List	getStatusValues()
atg.ticketing.TicketingManager	getTicketingManager()
int	getTotalItemCount()
int	getViewItemCount()
java.util.List	getViewItems() The current view of the results.
boolean	handleSearch(atg.servlet.DynamoHttpServletRequest request, atg.servlet.DynamoHttpServletResponse response)
protected java.util.List	search(java.util.Map pCustomerQueryInfo)
void	setCurrentPage(int currentPage)
void	setIgnoreCase(boolean pIgnoreCase)
void	setOperation(java.lang.String pOperation)
void	setProfile(atg.userprofiling.Profile profile)
void	setProfileTools(atg.userprofiling.ProfileTools profileTools)
void	setResultsPerPage(int resultsPerPage)
void	setSearchResults(java.util.List searchResults)
void	setServiceCustomerProfile(atg.userprofiling.Profile pServiceCustomerProfile)
void	setSortDirection(java.lang.String pDirection)
void	setSortField(java.lang.String pField)
void	setState(java.lang.String pState)
void	setTicketingManager(atg.ticketing.TicketingManager pTicketingManager)
void	setTotalItemCount(int pTotalItemCount)
void	setViewItems(java.util.List pViewItems)

Methods inherited from class atg.svc.ui.formhandlers.FrameworkBaseFormHandler

getErrorURL, getParameterMap, getParameters, handleChangeTab, handleCloseWindow, handleGetWindowTab, handleHidePanel, handleProcessPanel, handleScrollPanelTabsLeft, handleScrollPanelTabsRight, handleSelectTabbedPanel, handleShowPanel, handleToggleCell, handleTogglePanel, handleTogglePanelContent, handleTogglePanelsToTabs, handleTransform, setErrorURL, setParameterMap, setParameters

Methods inherited from class atg.svc.ui.formhandlers.ServiceFormHandler

handleUncheckedFormException, isLoggingUncheckedException, isRollbackTransactionOnFormError, isTransactionMarkedAsRollback, processException, processException, setLoggingUncheckedException, setRollbackTransactionOnFormError

Methods inherited from class atg.web.formhandlers.ApplicationFormHandler

addParameterToURLString, beforeGet, beforeSet, checkFormError, checkFormRedirect, checkFormSuccess, formHandlerBeforeGet, formHandlerBeforeSet, getRedirectDelayMS, getString, getString, getString, getSuccessURL, getUserMessagesResourceBundle, handleCancel, processException, processException, processExceptionAndLog, processExceptionAndLog, redirect, setRedirectDelayMS, setSuccessURL, setUserMessagesResourceBundle

Methods inherited from class atg.droplet.TransactionalFormHandler

afterSet, commitTransaction, getTransactionDemarcation, getTransactionStatus, isEnsureTransaction, isRollbackTransaction, isRollbackTransactionOnUnhandledException, setEnsureTransaction, setRollbackTransaction, setRollbackTransactionOnUnhandledException, setTransactionDemarcation

Methods inherited from class atg.droplet.GenericFormHandler

addFormException, addUncheckedFormException, createFormSubmissionMessage, getCancelURL, getCheckForValidSession, getFormError, getFormExceptions, getFormName, getMessagePort, getMessageSource, getMessageType, getPropertyExceptions, getSendMessages, getUncheckedFormExceptions, handleFormException, hasUncheckedFormExceptions, isDeferForwardsAndRedirects, isRestorableForm, isUseForwards, isValidSession, redirectOrForward, resetFormExceptions, setCancelURL, setCheckForValidSession, setDeferForwardsAndRedirects, setFormName, setMessagePort, setMessageSource, setMessageType, setRestorableForm, setSendMessages, setUseForwards

Methods inherited from class atg.droplet.EmptyFormHandler

afterGet

Methods inherited from class atg.nucleus.GenericService

addLogListener, createAdminServlet, doStartService, doStopService, getAbsoluteName, getAdminServlet, getLoggingForVlogging, getLogListenerCount, getLogListeners, getName, getNameContext, getNucleus, getRoot, getServiceConfiguration, getServiceInfo, isLoggingDebug, isLoggingError, isLoggingInfo, isLoggingTrace, isLoggingWarning, isRunning, logDebug, logDebug, logDebug, logError, logError, logError, logInfo, logInfo, logInfo, logTrace, logTrace, logTrace, logWarning, logWarning, logWarning, nameContextElementBound, nameContextElementUnbound, removeLogListener, resolveName, resolveName, resolveName, resolveName, sendLogEvent, setLoggingDebug, setLoggingError, setLoggingInfo, setLoggingTrace, setLoggingWarning, setNucleus, setServiceInfo, startService, stopService

Methods inherited from class atg.nucleus.logging.VariableArgumentApplicationLoggingImpl

vlogDebug, vlogDebug, vlogDebug, vlogDebug, vlogError, vlogError, vlogError, vlogError, vlogInfo, vlogInfo, vlogInfo, vlogInfo, vlogTrace, vlogTrace, vlogTrace, vlogTrace, vlogWarning, vlogWarning, vlogWarning, vlogWarning

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Detail

CLASS_VERSION

public static final java.lang.String CLASS_VERSION

Class version string

See Also:

Constant Field Values

Constructor Detail

TicketHistoryTableFormHandler

public TicketHistoryTableFormHandler()

Method Detail

search

protected java.util.List search(java.util.Map pCustomerQueryInfo)

buildSortDirectives

protected atg.repository.SortDirectives buildSortDirectives()

createTicketsByUserQuery

protected atg.repository.Query createTicketsByUserQuery(atg.repository.RepositoryItem customer)
                                                 throws atg.repository.RepositoryException

Fetch all Ticket History for the Customer whose ID is passed in.

Throws:

atg.repository.RepositoryException

assembleSearchResults

protected java.util.List assembleSearchResults(atg.repository.RepositoryItem[] results)

handleSearch

public boolean handleSearch(atg.servlet.DynamoHttpServletRequest request,
                            atg.servlet.DynamoHttpServletResponse response)
                     throws java.lang.Exception

Throws:

java.lang.Exception

setSortField

public void setSortField(java.lang.String pField)

getSortField

public java.lang.String getSortField()

setState

public void setState(java.lang.String pState)

getState

public java.lang.String getState()

getTotalItemCount

public int getTotalItemCount()

setTotalItemCount

public void setTotalItemCount(int pTotalItemCount)

setOperation

public void setOperation(java.lang.String pOperation)

getOperation

public java.lang.String getOperation()

setSortDirection

public void setSortDirection(java.lang.String pDirection)

getSortDirection

public java.lang.String getSortDirection()

setViewItems

public void setViewItems(java.util.List pViewItems)

getViewItems

public java.util.List getViewItems()

The current view of the results.

setIgnoreCase

public void setIgnoreCase(boolean pIgnoreCase)

getViewItemCount

public int getViewItemCount()

getTicketingManager

public atg.ticketing.TicketingManager getTicketingManager()

setTicketingManager

public void setTicketingManager(atg.ticketing.TicketingManager pTicketingManager)

getProfile

public atg.userprofiling.Profile getProfile()

setProfile

public void setProfile(atg.userprofiling.Profile profile)

getProfileTools

public atg.userprofiling.ProfileTools getProfileTools()

setProfileTools

public void setProfileTools(atg.userprofiling.ProfileTools profileTools)

formHandlerInit

protected void formHandlerInit(atg.servlet.DynamoHttpServletRequest pRequest,
                               atg.servlet.DynamoHttpServletResponse pResponse)

Overrides:

formHandlerInit in class FrameworkBaseFormHandler

getServiceCustomerProfile

public atg.userprofiling.Profile getServiceCustomerProfile()

setServiceCustomerProfile

public void setServiceCustomerProfile(atg.userprofiling.Profile pServiceCustomerProfile)

getStatusValues

public java.util.List getStatusValues()

getCurrentPage

public int getCurrentPage()

Returns:

the mCurrentPage

setCurrentPage

public void setCurrentPage(int currentPage)

Parameters:

currentPage - the mCurrentPage to set

getResultsPerPage

public int getResultsPerPage()

Returns:

the mResultsPerPage

setResultsPerPage

public void setResultsPerPage(int resultsPerPage)

Parameters:

resultsPerPage - the mResultsPerPage to set

getSearchResults

public java.util.List getSearchResults()

Returns:

the searchResults

setSearchResults

public void setSearchResults(java.util.List searchResults)

Parameters:

searchResults - the searchResults to set