The following ATG applications run on the agent-facing cluster:

You use the Business Control Center on the agent-facing cluster to manage agent profiles, external users, organizations, roles, internal and external user segments, deployments (such as Knowledge customer deployments to Self Service), and assets. You can also use the Business Control Center to provide internal user access to Service Administration and Search Administration.

An agent-facing cluster requires an internal scenario editor server. It also can run external scenarios as an individual scenario server pointing to the external scenario editor server (which typically runs on the customer-facing cluster).

Commerce Service Center is integrated with Oracle Live Help On Demand Click to Call, which initiates and manages telephone communication between customers and agents.

You should configure a process editor server for this cluster so that workflows and scenarios for internal users can be edited. Refer to the ATG Personalization Programming Guide for more information.