Index

A

administrator
  support dashboard link
Administrator Portal
  Unassigned tasks link
administrator portal
  by task link
  dispatch center link
  view schedule link
advanced scheduler link
analytics
  dispatch center link
assigning self to tasks link
assisted scheduling link
Auto Commit Schedule window link
   See Auto Commit Tasks program
Autonomous Scheduler program
  rejected tasks link

B

billing
  review link
    invoice link
block trip link

C

calendar link
   See also trips
call center booking
  service requests
    overview link
Change Invalid Address window link
   See also scheduling tasks
charges
  charges creation link
Commit Schedule window link
Configuring Descriptive Flexfields for Search
  Field Service Command Center link
create
  charges link
Create Trip window
  no shift patterns link
  shift patterns link
create trips
  different addresses
    departure and arrival link
  no shift patterns link
cross task validation link
   See task assignment status
customer access
  constraints link
customer confirmation
  tasks link

D

debrief post
  automatic link
  manual link
debrief reporting link
debrief review
  administrator portal link
    by task link
  billing link
  expense debrief
    correct link
  invoice link
  labor debrief
    correct link
  material debrief
    correct link
  post
    automatic link
   See debrief post
    manual link
   See debrief post
debrief tasks link
  approval records link
  compliance
    CFR Part 11 link
  counter readings link
  equipment usage link
  expenses link
  items link
  labor link
  material
    installed link
    returned link
  notes link
  overview link
  parts
    status link
    update install base link
  parts loan link
  scheduling link
    existing task link
    follow up task link
  task time link
  travel distance link
  travel time link
  viewing reports link
Dispatch Center link link
   See create trips
   See shift patterns
  create trips
    different addresses link
  delete trips link
  find tasks link
  Gantt view link
   See Scheduling Chart view
  information in link
  manage trips link
  map link
  maps
    task tool tip link
  overview link
  planboard link
  resources tab
    task assignment status link
  shipments
    receive link
  tasks
    find link
    follow-up link
   See also technician tasks
    query link
  tasks list table
    query link
    sort link
  tasks view link
   See also schedule management
    resource details tab link
    service history link
    service request tab link
    tabs in forms link
   See also schedule management
    tabs in OJET link
   See also schedule management
  update trips link
  views link link
   See also schedule management
    map link
    planboard link
    Scheduling Chart link
dispatch center link
dispatcher tasks
  auto commit tasks link
  block trips link
  commit schedule link
  follow-up tasks link
   See also technician tasks
  invalid address link
   See also Change Invalid Address window
  manage trips link
  maps
    task tool tip link
  optimize trips link
  personal tasks
    create link
  recalculate trips link
  receive parts link
   See also technician tasks
  receive shipments link
   See also technician tasks
  scheduling link
   See scheduling tasks
  task assignment status
    maintain link
  technician calendars link
  trips link link
   See create trips
   See shift patterns
    delete link
    different addresses link
    update link
  unblock trips link
  unscheduling link

F

field service
  introduction link
    debrief link
    dispatch center link
    mobile link
    portals link
    preventive maintenance link
    scheduling link
    spares link
    wireless link
  overview
    portals link
Field Service Command Center
  Configuring Descriptive Flexfields for Search link
  Loading Field Service Command Center Data link
  Overview link
  Profile Options link
  Setup link
  Setup and Configuration link
  Tasks Summary Dashboard link
Field Service Command Center Configuration link
field service task assignment alerts workflow link
find address
  geocoding link
  geotesting link
  program link
Find Invalid Addresses program link
   See also scheduling tasks

G

Gantt view
  trips link
geocoding
  reverse link
Google maps
  GPS integration link
  tasks
    eligible resources link
  trip
    technician current locations link
  view tasks
    all technician locations link
    view eligible resources link
  view trip link
GPS
  tasks
    all technician locations link
  territory tasks link
  trip
    technician current locations link

I

installed base
  preventive maintenance link
integration
  Debrief with Oracle Time and Labor link
  E-Business Suite link
  eLocation maps link
  Google maps link
  Oracle applications link

L

location
  maps link

M

maintenance
  contracts link
  execution link
  planning link
  programs link
manage trips
  technician availability link
map
  customer site link
map view
  trips link
map view
  eLocation link
   See also trips
  Google link
   See also trips
maps
  tasks
    tool tip link
  technician dashboard link
  territory tasks link
  view tasks
    by query link
    by resource link
    tool tip link
mobile field service link

N

navigation
  overview link

O

optimize trips
  blocked trips link
  past trips link
Overview
  Field Service Command Center link
overview
  portals
    integration points link

P

parts
  receive
    dispatcher link
parts order
  for task link
  receive link
  trunk stock link
parts requirement
  automatic creation link
  manual creation link
  overview link
parts return
  debrief
    excess link
planboard view
  recalculate trips link
  tasks menu link
   See also rescheduling tasks
  trips link
planned work
  field inspections link
  maintenance
    preventive link
portals
  administrator link
    dispatch center link
  technician link
  third party link
preventive maintenance link link
programs
  Auto Commit Tasks link
  Autonomous Scheduler link
  Find Invalid Address link

R

recalculate trips
  all trips link
  task menu link
repairs link
  unplanned work link
Reschedule Tasks window link
   See also rescheduling tasks
rescheduling tasks link
  duration
    longer link
  non-standard shift
    contiguous availability link
    multiple child tasks link
  planboard link
  Scheduling Chart link
  tasks view link
Resource Information window link
resource view link
   See also planboard view
return parts link
return routing
  excess link
  overview link
  parts link
  processing link
routing
   maps link

S

schedule management
  cross task validation link
   See task assignment status
  Dispatch Center
    tasks list table link
  Dispatch Center view link
  service history link
  task assignment status link
Schedule Management window
  block trip link
  optimize trips link
  trips
    unblock link
  unscheduling link
Schedule Task window
  overview link
schedule task window
  access link
  assistance modes link
  assisted scheduling link
  autoschedule link
   See also Autonomous Scheduler program
  intelligent scheduling link
  interactive modes link
  preferences tab link
  scheduling options link
  window to promise scheduling link
Scheduling Chart view link
   See also rescheduling tasks
  technician menu link
scheduling tasks link link link
   See schedule task window
   See also map view
   See also trips
  access constraints link
  advice link
  assistance link
   See schedule task window
  auto commit link
  auto rejected link
  automatic scheduling link
   See schedule task window
    Autonomous Scheduler link
  cancel link
   See also tasks menu
  commit link link link
   See also Auto Commit Schedule window
  invalid address link
   See also Change Invalid Address window
  manual
    assisted option link
    intelligent option link
    window to promise option link
  manual scheduling link
   See schedule task window
  options link
   See schedule task window
  preferences link link
   See schedule task window
  recalculate trips link link
  rejected
    invalid address link
   See also Change Invalid Address window
  rescheduling link
  technician availability link
  technician calendar link
  time zone support link
  unscheduling link link
   See also trips
Service History window link
   See also Schedule Task window
service request
  creating tasks for link
service request tasks
  overview link
Service Request window link
service requests
  call center booking link
Setting Up Field Service Command Center link
shift patterns
  create trips link
shipments
  receive
    dispatcher link
skill assignment link
  overview link
  product level
    task template link
  task templates link
spares management link
status
  task link
support dashboard
  query
    by resource link

T

task assignment status link
   See dispatcher tasks
  update link
task dependencies link
task menu
  recalculate trip link
tasks link link
   See rescheduling tasks
   See also trips
  assignment status link link
  assisted scheduling link
  autocommit all link
  commit link
  create dependencies link
  creating
    follow-up link
  customer access link
  customer confirmation link
  details link
   See also schedule management
  follow-up
    dispatcher link
  intelligent scheduling link
  owner
    query link
  parts link
  parts requirement
    automatic link
    manual link
  personal link
   See also trips
  planboard view link
  query link
  rejected tasks link
  related tasks
    customer link
  schedule
    call center booking link
  scheduling link link link link link link
   See Autonomous Scheduler program
   See Schedule Task window
   See schedule task window
   See also map view
   See also schedule management
    manual link
   See schedule task window
    preferences link
   See schedule task window
    Scheduling Chart view link
  scheduling options link
   See schedule task window
  service requests
    overview link
  skills assignment link
    overview link
    template link
  status link
  technician tasks link
  time zones link
  unscheduling link
  view link link
   See Dispatch Center
   See Google maps
    by territory link
   See maps
  view by query link
   See maps
  view by resource link
   See maps
  window to promise scheduling link
tasks list table
  query link
  sort link
tasks menu link
Tasks Summary Dashboard
  Field Service Command Center link
tasks view link
   See also rescheduling tasks
technician calendar link
technician dashboard
  calendar link
  customize
    create link
    existing views link
  customizing link
  maps link
  overview link
  parts order link
  quick links link
    receive shipments link
  service request
    create link
  update tasks
    tabs link
  view calendar link
technician menu link
technician tasks
  accept link
  assigned link
  assignment status
    update link
  calendar link
  commit schedule link
  debrief link link link link
   See debrief tasks
   See return routing
  follow up
    create link
    schedule link
  manage link
   See administrator
  maps link
  overview link
  parts
    receive link
  parts order link
  parts required
    view link
  portal overview link
  receive link
  receive parts link
  reject link
  service request link
    create link
  start link
  subinventory
    parts order link
  trunk stock
    manage link
    parts order link
  update link
territory tasks
  view link
   See maps
time zones
  customer link
  incident link
  technician link
trip
  view link
   See Google maps
trips link link link
   See create trips
   See manage trips
   See optimize trips
  block link
  delete link
   See Dispatch Center
  different addresses link
  overview link
  personal tasks link
  recalculate link
  recalculate all link
  unblock link
  update link
   See Dispatch Center
trunk stock
  excess
    return link
  manage link
  replenishment link

U

unblock trips link
unplanned work
  repairs link
update technician tasks
  assignment status link
  debrief link
  details link
  follow up link
  parts link
Update Trip window link

V

Viewing Transaction History link

W

window
  resource information link
  service history link
  service request link
windows
  Auto Commit Schedule link
  Change Invalid Address link
  Commit Schedule link
  Find Invalid Address link
   See Find Invalid Address program
  navigation
    overview link
  navigation paths link
  Reschedule Task link
  Schedule Management
    block trip link
  Schedule Task link
  Update Trip window link