Interface to Remote Diagnostics Agent (RDA)

RDA gathers system and application information and logs that can be used for STA performance analysis, debugging, security analysis, usage analysis, and other related purposes.

In addition, you can reduce the need to answer additional questions about your environment when you are working through service requests with Oracle Support.

In STA, when you execute the procedures described in this chapter, STA takes a snapshot copy of all logs and configurations related to the application, including capturing OS level information, installation information, and configuration information from the SQL database itself. You can then download the log as a ZIP file and forward it to Oracle Service.

Log Snapshot Process

STA stores a snapshot as a bundled file with an associated date/timestamp. You can create multiple RDA snapshots and store them by performing these tasks in this order:

Reasons for Taking a Log Snapshot

There are many reasons you may want to consider taking a log snapshot, depending on your own environment. However, there are some general cases where doing so is highly recommended:

Note – You send an RDA log bundle only when there is an STA issue, not a library, drive, or media issue that is being reported by STA. RDA logs are valuable only for resolving STA GUI or WebLogic/MySQL issues.

Log Retention

Log bundles are retained indefinitely until you delete them and are only limited by the amount of disk space on your Linux system.