Contents

Title and Copyright Information

Preface

• Audience
• Documentation Accessibility
• Related Documents
• Conventions

Part I Monitoring and Managing Targets

1 Discovering Targets

• Configuring Automatic Discovery
  • Configuring Automatic Discovery of Un-Managed Host Machines Using IP Scan
  • Configuring Automatic Discovery of Targets On Managed Hosts
  • Checking For and Promoting Discovered Targets
• Manually Adding Targets
  • Manually Adding Host Targets
  • Manually Adding Non-Host Targets

2 Using Incident Management

• Events, Incidents, and Problems
  • Event Management
  • Incident Management
  • Problem Management
  • Summing Up
  • Working with Events, Incidents, and Problems
• Key Concepts: Events, Incidents, and Problems
  • Events
  • Incidents
    • Working with Incidents
    • Incident Composed of a Single Event
    • Incident Composed of Multiple Events
    • How are Incidents Created?
  • Problems
  • Rule Sets
    • Out-of-Box Rule Sets
    • Rule Set Types
    • Rules
  • Incident Manager
    • Views
• Setting Up Your Incident Management Environment
  • Setting Up Your Monitoring Infrastructure
    • Rule Set Development
  • Setting Up Notifications
  • Setting Up Administrators and Privileges
  • Setting Up Rule Sets
    • Creating a Rule Set
    • Creating a Rule to Create an Incident
    • Creating a Rule to Manage Escalation of Incidents
    • Creating a Rule to Escalate a Problem
    • Subscribing to a Rule
    • Receiving E-mail for Private Rules
• Working with Incidents
  • Finding What Needs to be Worked On
  • Setting Up Custom Views
  • Responding and Working on a Simple Incident
  • Searching My Oracle Support Knowledge
  • Open Service Request (Problems-only)
  • Suppressing Incidents and Problems
  • Managing Workload Distribution of Incidents
  • Reviewing Events on a Periodic Basis
    • Creating an Incident Manually
• Advanced Topics
  • Defining Custom Incident Statuses
  • Clearing Stateless Alerts for Metric Alert Event Types
  • User-reported Events
    • Format
    • Options
    • Examples
  • Additional Rule Applications
    • Setting Up a Rule to Send Different Notifications for Different Severity States of an Event
    • Creating a Rule to Notify Different Administrators Based on the Event Type
    • Creating a Rule to Create a Ticket for Incidents
  • Event Prioritization
• Moving from Enterprise Manager 10/11g to 12c

3 Notifications

• Setting Up Notifications
  • Setting Up a Mail Server for Notifications
    • Setting Up Repeat Notifications
  • Setting Up E-mail for Yourself
    • Defining E-mail Addresses
    • Setting Up a Notification Schedule
    • Subscribe to Receive E-mail for Incident Rules
  • Setting Up E-mail for Other Administrators
  • E-mail Customization
    • E-mail Customization Reference
• Extending Notification Beyond E-mail
  • Custom Notification Methods Using Scripts and SNMP Traps
    • Adding a Notification Method based on an OS Command or Script
    • Adding a Notification Method Based on a PL/SQL Procedure
    • Adding a Notification Method Based on an SNMP Trap
• Passing Corrective Action Status Change Information
  • Passing Corrective Action Execution Status to an OS Command or Script
  • Passing Corrective Action Execution Status to a PLSQL Procedure
• Passing Job Execution Status Information
  • Passing Job Execution Status to a PL/SQL Procedure
  • Passing Job Execution Status to an OS Command or Script
• Passing User-Defined Target Properties to Notification Methods
• Management Information Base (MIB)
  • About MIBs
  • Reading the MIB Variable Descriptions
    • Variable Name
    • MIB Definition
• Troubleshooting Notifications
  • General Setup
  • Notification System Errors
  • Notification System Trace Messages
  • E-mail Errors
  • OS Command Errors
  • SNMP Trap Errors
  • PL/SQL Errors

4 Managing with Groups

• Introduction to Groups
• Managing Groups
  • Using the Groups Page
  • About the Group Home Page
  • About the Group Charts Page
  • About the Group Members Page
  • Viewing Group Status History
  • About the System Dashboard
• About Out-of-Box Reports
• About Redundancy Systems
• About Privilege Propagating Groups
  • Creating Privilege Propagating Groups
  • Using the Group Administration Privilege
  • Adding Members to Privilege Propagating Groups
  • Converting Conventional Groups to Privilege Propagating Groups

5 Administration Groups

• What is an Administration Group?
  • Developing an Administration Group
• Planning
• Implementing Administration Groups and Template Collections
  • Creating an Administration Group
    • Accessing the Administration Group Home Page
    • Defining a Hierarchy
    • Defining Template Collections
    • Associating Template Collections with Administration Groups
• Removing Administration Groups

6 Metric Extensions

• What are Metric Extensions?
• Metric Extension Lifecycle
• Working with Metric Extensions
  • Administrator Privilege Requirements
  • Granting Create Metric Extension Privilege
  • Creating a New Metric Extension
  • Creating a New Metric Extension (Create Like)
  • Editing a Metric Extension
  • Creating the Next Version of an Existing Metric Extension
  • Importing a Metric Extension
  • Exporting a Metric Extension
  • Deleting a Metric Extension
  • Granting Edit/Full Access to Metric Extensions
  • Deploying Metric Extensions to a Group of Targets
  • Updating Older Versions of Metric Extensions Already deployed to a Group of Targets
• Adapters
  • OS Command Adapter - Single Column
  • OS Command Adapter- Multiple Values
  • OS Command Adapter - Multiple Columns
  • SQL Adapter
  • SNMP (Simple Network Management Protocol) Adapter
  • JMX Adapter
• Converting User-defined Metrics to Metric Extensions
  • Overview
  • Commands
• Metric Extension Command Line Verbs

7 Utilizing the Job System and Corrective Actions

• Job System Purpose and Overview
  • What Are Job Executions and Job Runs?
  • Operations on Job Executions and Job Runs
• Preliminary Considerations
  • Creating Scripts
  • Sharing Job Responsibilities
  • Submitting Jobs for Groups
• Creating Jobs
  • Selecting a Job Type
  • Creating an OS Command Job
    • Specifying a Single Operation
    • Specifying a Script
    • Access Level Rules
  • Creating a SQL Script Job
    • Specifying Targets
    • Specifying Options for the Parameters Page
    • Specifying Host and Database Credentials
    • Returning Error Codes from SQL Script Jobs
  • Creating a Multi-task Job
    • Job Capabilities
    • Specifying Targets for a Multi-task Job
    • Adding Tasks to the Job
• Analyzing Job Activity
• Generating Job Event Criteria
  • Enabling Events For Job Status and Targetless Jobs
  • Adding Targets To Generate Events For Job Status
• Creating Event Rules For Job Status Change
  • Creating Job Status Change Event Rules For Jobs
  • Creating Job Status Change Event Rules For Targets
• Creating Corrective Actions
  • Providing Credentials
  • Creating Corrective Actions for Metrics
  • Creating a Library Corrective Action
  • Specifying Access to Corrective Actions
    • Defining or Modifying Access
    • Access Level Rules
  • Setting Up Notifications for Corrective Actions
  • Providing Agent-side Response Actions
    • Specifying Commands and Scripts
    • Using Target Properties in Commands
    • Using Advanced Capabilities

8 Configuring Software Library

• Overview of Software Library
• Users, Roles, and Privileges
• Software Library Storage
  • Upload File Locations
  • Referenced File Location
• Prerequisites for Configuring Software Library
• Configuring Software Library Storage Location
  • Configuring an OMS Shared Filesystem Location
  • Configuring an OMS Agent Filesystem Location
  • Configuring a Referenced File Location
• Configuring Software Library on a Multi-OMS System
• Using Software Library Entities
• Tasks Performed Using the Software Library Home Page
  • Organizing Entities
  • Creating Entities
    • Creating Generic Components
    • Creating Directives
  • Customizing Entities
  • Managing Entities
    • Granting or Revoking Privileges
    • Moving Entities
    • Changing Entity Maturity
    • Adding Notes to Entities
    • Adding Attachments to Entities
    • Viewing, Editing, and Deleting Entities
    • Searching Entities
    • Exporting Entities
    • Importing Entities
• Maintaining Software Library
  • Periodic Maintenance Tasks
  • Re-Importing Oracle Owned Entity Files
  • Deleting Software Library Storage Location
  • Purging Deleted Entity Files
  • Backing Up Software Library

Part II Security

9 Configuring Security

• About Oracle Enterprise Manager Security
• Enterprise Manager Authentication
  • Repository-Based Authentication
  • Oracle Access Manager Single Sign-On
  • Single Sign-On Based Authentication
    • Registering Enterprise Manager as a Partner Application
    • Removing Single Sign-On Configuration
    • Registering Single Sign-On Users as Enterprise Manager Administrators
    • Bypassing the Single Sign-On Logon Page
    • Restoring the Default Authentication Method
  • Enterprise User Security Based Authentication
    • Registering Enterprise Users as Enterprise Manager Users
  • Oracle Internet Directory (OID)
  • Microsoft Active Directory Based Authentication
    • Configuring WebLogic Server Authentication
    • Manage Active Directory Users with External Roles
    • Password Management for Active Directory Users
    • Remove Active Directory Users
    • Remove Active Directory Authentication
• Enterprise Manager Authorization
  • Authentication Scheme
  • Classes of Users
  • Privileges and Roles
    • Granting Privileges
• Configuring Secure Communication (SSL) for Cloud Control
  • About Enterprise Manager Framework Security
  • Enabling Security for the Oracle Management Service
    • Creating a New Certificate Authority
    • Viewing the Security Status and OMS Port Information
    • Configuring Transparent Layer Security
  • Securing the Oracle Management Agent
  • Enabling Security with Multiple Management Service Installations
  • Restricting HTTP Access to the Management Service
  • Managing Agent Registration Passwords
    • Using the Cloud Control Console to Manage Agent Registration Passwords
    • Using emctl to Add a New Agent Registration Password
  • Configuring the OMS with Server Load Balance
  • Enabling Security for the Management Repository Database
    • About Oracle Advanced Security and the sqlnet.ora Configuration File
    • Configuring the Management Service to Connect to a Secure Management Repository Database
    • Enabling Oracle Advanced Security for the Management Repository
    • Enabling Security for a Management Agent Monitoring a Secure Management Repository or Database
  • Configuring Third Party Certificates
    • Configuring Third Party Certificate for HTTPS Upload Virtual Host
    • Configuring Third Party Certificate for HTTPS Console Virtual Host
• Accessing Managed Targets
  • Credential Subsystem
    • Named Credential
    • Job Credentials
    • Monitoring Credentials
    • Collection Credentials
    • Preferred Credentials
    • Managing Credentials Using EM CLI
  • Setting Up SSH Key-based Host Authentication
  • Pluggable Authentication Modules (PAM) Support for Hosts
    • Configuring PAM for RHEL4 Users
    • Configuring PAM for AIX Users
  • Sudo and PowerBroker Support
    • Creating a Privilege Delegation Setting
• Cryptographic Support
  • Configuring the emkey
  • emctl Commands
    • emctl status emkey
    • emctl config emkey -copy_to_credstore
    • emctl config emkey -copy_to_repos
    • emctl config emkey -copy_to_file_from_credstore
    • emctl config emkey -copy_to_file_from_repos
    • emctl config emkey -copy_to_credstore_from_file
    • emctl config emkey -copy_to_repos_from_file
    • emctl config emkey -remove_from_repos
  • Install and Upgrade Scenarios
    • Installing the Management Repository
    • Installing the First Oracle Management Service
    • Upgrading from 10.2 or 11.1 to 12.1
    • Recreating the Management Repository
• Setting Up the Auditing System for Enterprise Manager
  • Configuring the Enterprise Manager Audit System
  • Configuring the Audit Data Export Service
  • Updating the Audit Settings
  • Searching the Audit Data
  • List of Operations Audited
• Additional Security Considerations
  • Changing the SYSMAN and MGMT_VIEW Passwords
    • Changing the SYSMAN User Password
    • Changing the MGMT_VIEW User Password
  • Responding to Browser-Specific Security Certificate Alerts
    • Responding to the Internet Explorer Security Alert Dialog Box
    • Responding to Mozilla Firefox New Site Certificate Dialog Box
  • Configuring Beacons to Monitor Web Applications Over HTTPS
  • Patching Oracle Homes When the User is Locked
  • Cloning Oracle Homes

Part III Generating Reports

10 Using Information Publisher

• About Information Publisher
• Out-of-Box Report Definitions
• Custom Reports
  • Creating Custom Reports
  • Report Parameters
  • Report Elements
• Scheduling Reports
  • Flexible Schedules
  • Storing and Purging Report Copies
  • E-mailing Reports
• Sharing Reports

Part IV Accessing Enterpise Manager via Mobile Devices

11 Cloud Control Mobile

• Reviewing System Requirements
• Performing Initial Setup
• Connecting the First Time
• Encountering the Login Screen
• Managing Settings
• Using Cloud Control Mobile in Incident Manager
• Working in Cloud Control Mobile
  • Viewing Incidents and Problems
  • Changing Views
  • Performing Actions
• Learning Tips and Tricks

Part V Administering Cloud Control

12 Personalizing Cloud Control

• Personalizing a Cloud Control Page
• Customizing a Region
• Setting Your Homepage

13 Maintaining Enterprise Manager

• Overview: Managing the Manager
• Management Services and Repository
• Viewing Enterprise Manager Topology and Charts
• Viewing Enterprise Manager Services
• Controlling and Configuring Management Agents
  • Management Agent Home Page
  • Controlling a Single Agent
  • Configuring Single Management Agents
  • Controlling Multiple Management Agents
  • Configuring Multiple Agents

14 Updating Cloud Control

• Using Self Update
  • What Can Be Updated?
• Setting Up Self Update
  • Setting Up Enterprise Manager Self Update Mode
  • Assigning Self Update Privileges to Users
  • Setting Up the Software Library
  • Setting Up the EM CLI Utility (Optional)
• Applying an Update
  • Applying an Update in Online Mode
  • Applying an Update in Offline Mode
• Accessing Informational Updates
• Acquiring or Updating Management Agent Software
  • Acquiring Management Agent Software in Online Mode
  • Acquiring Management Agent Software in Offline Mode

15 Using Plug-Ins

• Getting Started
• Introduction to Plug-Ins
  • Overview of Plug-Ins
  • Understanding How Enterprise Manager Uses Plug-Ins to Discover, Monitor, and Manage Targets
  • Understanding the Different Components of Plug-Ins
  • Differentiating Plug-In Releases from Enterprise Manager Platform Releases
  • Differentiating Plug-In Version from Plug-In Revision
  • Tracking the Plug-Ins Released So Far
    • Viewing Plug-In Certification Matrix on My Oracle Support
    • Viewing Plug-Ins Available for Download on Oracle Technology Network
  • Understanding Default Plug-Ins Deployed with Enterprise Manager
  • Understanding Plug-In Homes
• Deploying Plug-Ins
  • Before You Begin
  • Deploying Plug-Ins While Installing Enterprise Manager
  • Deploying Plug-Ins After Installing Enterprise Manager
    • Setting Up Self Update Console
    • Checking the Availability of Plug-Ins
    • Downloading Plug-Ins
    • Deploying Plug-Ins to Oracle Management Service
  • Deploying Plug-Ins While Installing Oracle Management Agent
  • Monitoring the Deployment Status of Plug-Ins
  • Monitoring the Deployment Status of Plug-Ins that Require Down Time
• Discovering Targets After Deploying Plug-Ins
  • Discovering Unmanaged Hosts in Enterprise Manager
  • Configuring Automatic Discovery of Targets on Managed Hosts
  • Checking For and Promoting Discovered Targets
• Viewing and Administering Installed Plug-Ins
  • Viewing Installed Plug-Ins
  • Identifying Plug-In ID
  • Identifying the Plug-In Version
  • Identifying Plug-In Revision
  • Viewing Targets and Operating Systems Certified for Deployed Plug-Ins
  • Identifying the Oracle Management Service on Which a Plug-In Is Deployed
  • Identifying the Oracle Management Agent on Which a Plug-In Is Deployed
• Cloning Plug-Ins While Cloning Oracle Management Service
• Upgrading Plug-Ins
  • Upgrading Across Plug-In Versions
    • Upgrading Across Plug-In Versions Deployed to Oracle Management Service
    • Upgrading Across Plug-In Versions Deployed to Oracle Management Agent
  • Upgrading Across Plug-In Revisions within a Plug-In Version
• Undeploying Plug-Ins
  • Undeploying Plug-Ins from Oracle Management Agent
  • Undeploying Plug-Ins from Oracle Management Service
• Using EM CLI to Deploy, Track, and Undeploy Plug-Ins
• Troubleshooting Plug-In Deployment Issues

16 Patching Enterprise Manager

• Overview
• Patching OMS and Management Repository
  • OMS Patches
  • Repository Patches
  • Applying OMS and Repository Patches
• Patching Enterprise Manager Agents
  • Management Agent Patches
    • Patches and Updates Versus My Oracle Support
  • Automated Agent Patching
    • Accessing Patches and Updates
    • Viewing Patch Recommendations
    • Searching Patches
    • Applying Management Agent Patches
    • Verifying the Applied Agent Patches
    • Validating Agent Patch Errors
    • Deinstalling the Applied Agent Patches
  • Manual Agent Patching

17 Starting and Stopping Enterprise Manager Components

• Controlling the Oracle Management Agent
  • Starting, Stopping, and Checking the Status of the Management Agent on UNIX
  • Starting and Stopping the Management Agent on Windows
  • Checking the Status of the Management Agent on Windows
  • Troubleshooting Management Agent Startup Errors
    • Management Agent starts up but is not ready
    • Management Agent fails to start because of time zone mismatch between agent and OMS
    • Agent fails to start due to possible port conflict
    • Agent secure/unsecure fails
• Controlling the Oracle Management Service
  • Controlling the Management Service on UNIX
  • Controlling the Management Service on Windows
  • Troubleshooting Oracle Management Service Startup Errors
• Guidelines for Starting Multiple Enterprise Manager Components on a Single Host
• Starting and Stopping Oracle Enterprise Manager 12c Cloud Control
  • Starting Cloud Control and All Its Components
  • Stopping Cloud Control and All Its Components
• Additional Management Agent Commands
  • Uploading and Reloading Data to the Management Repository
  • Specifying New Target Monitoring Credentials
  • Listing the Targets on a Managed Host
  • Controlling Blackouts
  • Changing the Management Agent Time Zone
  • Reevaluating Metric Collections
• emctl Commands
• Using emctl.log File

18 Locating and Configuring Enterprise Manager Log Files

• Managing Log Files
  • Viewing Log Files and Their Messages
  • Searching Log Files
    • Searching Log Files: Basic Searches
    • Searching Log Files: Advanced Searches
  • Downloading Log Files
• Locating Management Agent Log and Trace Files
  • About the Management Agent Log and Trace Files
    • Structure of Agent Log Files
  • Locating the Management Agent Log and Trace Files
  • Setting Oracle Management Agent Log Levels
    • Setting gcagent.log
    • Setting gcagent_error.log
    • Setting the Log Level for Individual Classes and Packages
    • Setting gcagent_mdu.log
    • Setting the TRACE Level
• Locating and Configuring Oracle Management Service Log and Trace Files
  • About the Oracle Management Service Log and Trace Files
  • Locating Oracle Management Service Log and Trace Files
  • Controlling the Size and Number of Oracle Management Service Log and Trace Files
  • Controlling the Contents of the Oracle Management Service Trace File
  • Controlling the Oracle WebLogic Server and Oracle HTTP Server Log Files

Part VI Configuring Enterprise Manager for High Availability

19 High Availability Solutions

• Latest High Availability Information
• Defining High Availability
  • Levels of High Availability
• Comparing Availability Levels
• Implementing High Availability Levels

20 Setting Up High Availability

• Installation Best Practices for Enterprise Manager High Availability
  • Configuring the Management Agent to Automatically Start on Boot and Restart on Failure
  • Configuring Restart for the Management Agent
  • Installing the Management Agent Software on Redundant Storage
• Installation Best Practices for Enterprise Manager Management Repository High Availability
• Configuring a Standby Database for the Management Repository
• Configuring Management Service to RAC Management Repository Communication
• Configuring the First Management Service for High Availability
  • Management Service Install Location
• Configuring the Cloud Control OMS in an Active/Passive Environment for High Availability Failover Using Virtual Host Names
  • Overview and Requirements
  • Installation and Configuration
  • Setting Up the Virtual Host Name/Virtual IP Address
  • Setting Up Shared Storage
  • Setting Up the Environment
  • Synchronizing Operating System IDs
  • Setting Up Shared Inventory
  • Installing the Software
  • Starting Up Services
• Configuring the Software Library
• Configuring a Load Balancer
  • SLB Setup
  • Enterprise Manager Side Setup
• Configuring Standby Management Services on a Standby Site
  • Installing the First Standby Management Service
  • Installing the First Standby Management Service (Silent Mode)
  • Installing Additional Standby Management Services
  • Installing Additional Standby Management Services (Silent Mode)
  • Validating Your Installation and Complete the Setup
    • Keeping the Standby Site in Sync

21 Backing Up Enterprise Manager

• Backing Up Your Deployment
• Management Repository Backup
• Oracle Management Service Backup
• Management Agent Backup

22 Enterprise Manager Outages

• Recovery of Failed Enterprise Manager Components
  • Repository Recovery
  • Recovery Scenarios
    • Full Recovery on the Same Host
    • Incomplete Recovery on the Same Host
    • Full Recovery on a Different Host
    • Incomplete Recovery on a Different Host
  • Recovering the OMS
  • OMS Recovery Scenarios
    • Single OMS, No Server Load Balancer (SLB), OMS Restored on the same Host
    • Single OMS, No SLB, OMS Restored on a Different Host
    • Single OMS, No SLB, OMS Restored on a Different Host using the Original Hostname
    • Multiple OMS, Server Load Balancer, Primary OMS Recovered on the Same Host
    • Multiple OMS, Server Load Balancer configured, Primary OMS Recovered on a Different Host
    • Multiple OMS, SLB configured, additional OMS recovered on same or different host
  • Recovering Management Agents
  • Management Agent Recovery Scenarios
    • Management Agent Reinstall Using the Same Port
    • Management Agent Restore from Filesystem Backup
• Recovering from a Simultaneous OMS-Management Repository Failure
  • Collapsed Configuration: Incomplete Management Repository Recovery, Primary OMS on the Same Host
  • Distributed Configuration: Incomplete Management Repository Recovery, Primary OMS and additional OMS on Different Hosts, SLB Configured
• Switching Over or Failing Over to Standby Enterprise Manager Configurations
  • Switchover
  • Failover
  • Automatic Failover to the Standby Site in a Level 4 MAA Configuration

Part VII Engineered Systems Management

23 Discovering and Managing Exadata Targets and Systems

• Automatically Discovering an Oracle Database Machine
• Viewing the Topology of an Existing DB Machine Target
• Drilling Down to Individual Targets
• Viewing Critical Hardware Information for the DB Machine
• Viewing DB Machine Alerts
• Adding Exadata Components Manually
• About Oracle Exadata Storage Server
  • Using Exadata As a Cloud Control Target
  • Performing Administration Tasks on Exadata Cells
  • Performing Administration Tasks on Infiniband Networks
  • Launching the IORM Performance Page
  • Viewing an Exadata Cell Configuration
  • Managing a Single I/O Resource Management Allocation
  • Accessing Oracle Support Workbench for Exadata Cell
  • Changing the IORM Mode and Updating the IORM Objective

24 Using Oracle Exalogic Elastic Cloud

• Using the Exalogic Elastic Cloud Discovery Wizard
• Displaying and Using the Exalogic Elastic Cloud Home Page and Dashboard
• Viewing Application Deployments in Exalogic Elastic Cloud Targets
• Viewing WebLogic Domains in Exalogic Elastic Cloud Targets
• Viewing Coherence Clusters in Exalogic Elastic Cloud Targets
• Viewing Hosts in Exalogic Elastic Cloud Targets

Index