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Troubleshooting Problems That Occur When You Customize Siebel CRM Desktop

To resolve a problem that occurs when you customize Siebel CRM Desktop, look for it in the list of symptoms or error messages in Table 19.

Table 19. Problems That Occur When You Customize Siebel CRM Desktop
Symptom or Error Message
Solution

After you add a new field to a CRM Desktop form, CRM Desktop displays an error that is similar to the following:

Updating error of object name object on storage {CEDC3D49-DDBB-93A2-4992-E5B2CAE62932}: object_locked (Conversion of input Message to Property Set failed with the error : Cannot convert XML Hierarchy to Integration Object Hierarchy. (SBL-EAI-04111)

This error occurs if the definition of an integration object in the Siebel Runtime Repository does not match the definition of the custom CRM Desktop form.
  • Deploy your changes to the Siebel Runtime Repository.

Debugging in Siebel CRM Desktop

In order to debug customized script in Siebel CRM Desktop, you must have a third-party debugging tool, such as the Microsoft Just-In-Time Debugger provided by Microsoft Visual Studio. For more information about Visual Studio and the Just-In-Time Debugger, see the documentation at the Microsoft TechNet Web site.

You can enable the Microsoft Just-In-Time Debugger by setting the following Windows Registry key:

[HKEY_CURRENT_USER\Software\Microsoft\Windows Script\Settings] "JITDebug"=dword:00000001

After setting the Windows Registry key, you must restart Microsoft Outlook. If a script error is encountered after the debugger is enabled, the user will be prompted to activate the debugger. You can force the debugger to be invoked by adding "debugger" at the desired location in the custom script and republishing the metadata package.

NOTE:  Oracle does not recommend enabling the Just-in Time debugger in production environments. The JIT debugger is only intended for use in development environments.

      
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