About Oracle Advanced Support Platform

Oracle Advanced Support Platform forms the interface between you and Oracle, enabling you to access information through Web browsers and combine information from different sources into a single entry point. Oracle Advanced Support Platform is secure, easy-to-use, and provides access to ITIL-based service application tools and best-practice workflows, enabling users to monitor and manage their infrastructure elements and drive competitive advantage to their core businesses.

Oracle Advanced Support Platform is a fully integrated, ITIL-based operations management framework, including tools, processes, and technology, which is hosted by Oracle and delivered through the Web as a Software-as-a-Service (SaaS).

Oracle Advanced Support Platform capabilities include:

Easy navigation and reporting functionality
A customer-generated on-demand reporting engine
Heterogeneous event monitoring and rules engine for faster problem detection and resolution
Enhanced security features
A Configuration Management System (CMS) to support physical and logical devices

Oracle Advanced Support Platform benefits include:

Efficiencies in service delivery through automated features such as customer setup and management.
Secure service delivery with full data segregation and access control.
Improved quality of service through proven ITIL-based processes embedded into the tool workflow.
Greater flexibility with a customizable and scalable Web-based platform for access anywhere at any time.