Oracle Advanced Support Platform supports the following users:
A customer user is an individual in the customer organization who has been added to Oracle Advanced Support Platform.
A customer user administrator (CUA) is an optional additional assignment to a customer user, giving the ability to grant privileges to other Oracle Advanced Support Platform users in their customer organization.
A service provider user is an Oracle user. Service provider users who have been granted access to a customer or any of the customer resources, such as groups, contracts, or contract line items, can view or manage those resources according to the level of access. For example, service provider users who have been granted access to at least one contract line item for the customer organization can view or manage that contract line item. Service providers can invite one or more customer users to become the CUA for the customer organization.
Note:
The terms service provider and provider user are also used to denote a service provider user.As a customer user, you have basic access privileges to Oracle Advanced Support Platform. Once your details have been added to the Oracle Advanced Support Platform Address Book as a customer user for your organization, you will receive e-mail notification. The account is activated when you log in to Oracle Advanced Support Platform.
As a customer user, you can use Oracle Advanced Support Platform to perform the following tasks:
View organizations to which you belong
View your group membership
View the Address Book for your organization
View and update your Oracle Advanced Support Platform profile information
About Customer User Administrators
A customer user administrator (CUA) is an optional additional privilege that can be granted to you. As an Oracle customer, your organization can have one or more CUAs. If you are a CUA for your organization, you can add individuals to your Oracle Advanced Support Platform customer address book, thereby creating users accounts for those individuals. You can grant access privileges to your users through a combination of groups, roles, and policies.
In summary, as a CUA, you can use Oracle Advanced Support Platform to:
View organizations to which you belong
Manage users and contacts in the Address Book for your customer organization
Manage groups of users
View and update your Oracle Advanced Support Platform profile information
A service provider user is an Oracle employee who can access Oracle Advanced Support Platform. Service provider users can be granted access to view and manage customer organizations. When requested, service provider users can perform the following tasks on behalf of your organization.
Manage contracts for your organization
Invite members of your organization to become customer user administrators (CUAs).
Add, update, or delete your organization
Manage roles and view privileges
View users and contacts for your organization
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