The My Content provides a list of all content that has been uploaded or published for each of your Oracle service plans. Click the service name to view details of announcements, documents, and reference links associated with that service plan in Oracle Advanced Support Platform. Your Oracle Service Delivery Manager (SDM) can publish service delivery announcements and content directly to this page from Oracle's internal service delivery system. As a customer administrator, you can also upload content for this service on this tab.
You have an Oracle Advanced Support Platform customer user account.
You have uploaded any content that you want to edit or delete.
To manage service plan content:
Log in to Oracle Advanced Support Platform.
The Oracle Advanced Support Platform Home page appears.
On the My Services tab, go to the My Content widget.
The My Content widget displays the following information about each content item:
| Field | Description |
|---|---|
| Title | Title given to the content item when it was uploaded in Oracle Advanced Support Platform. |
| Description | Description entered for the content item when it was uploaded in Oracle Advanced Support Platform. |
| Version | Version of the content item in Oracle Advanced Support Platform. When a content item is first uploaded, the version number is 1. For each subsequent upload, the version number increases in increments of 1. |
| Category | One of the following content categories:
|
| Status | One of the following content statuses:
|
| Updated Date | Date on which the content item was uploaded, in the format DD-MMM-YYYY where DD is the day, MMM is the month, and YYYY is the year. |
| File Access Type | One of the following file access types:
|
| Size | Size of the content item, in kilobytes.
Note: For URLs, the size is 0 bytes. |
Manage the displayed content as follows:
Note:
You must be the owner of a content item to edit or delete it.Edit content - Select a content item, then click Actions, followed by Edit. Update the displayed fields as required, then click Save. The page reappears, with a message that the content item has been updated.
Download content - Select a content item, then click Actions, followed by Edit. Select Open, then click OK to open the file in a Web browser. Alternatively, to save the file locally, select Save then navigate to the local directory. Finally click OK.
Delete content - Select a content item, then click Delete. When prompted, click OK to confirm that you want to delete the content item. The page reappears, with a message that the content item has been updated.
Search for content - In the Search field on the menu bar, enter the contact's email address, or first or last name. Oracle Advanced Support Platform automatically completes the string you enter with the first contact that matches. You can also use the wildcard %. Then click the Search icon. The page is refreshed, displaying the contact(s) matching the full or partial entry
Additionally, you can upload content for the selected service as follows:
In the Content tray list on the left of the Content page, click Upload.
The Upload Content page appears.
Enter the following information:
| Field | Description |
|---|---|
| Content typeFoot 1 | Select one of the following content types:
|
| Category | Check the Customer Logo checkbox if the content item is a customer logo. |
| File | Click Browse, navigate to the file you want to upload, then click OK. |
| TitleFootref 1 | Enter the title of the content to be uploaded.
Note that this title, can differ from the file name, will be used for this content item in Oracle Advanced Support Platform. |
| Description | Enter a description of the content item |
| Expiration Date | Click the Calendar icon, then select the date on which this content item will expire, in the format DD-MMM-YYYY where DD is the day, MMM is the month, and YYYY is the year. |
Footnote 1 Mandatory field
Optionally, click Next to add keywords on the next page.
Click Finish to save changes.