Reissuing an answered query as an open query

If you are not satisfied with the response to a query, you can reissue the answered query as an open query. You can also reissue an answered query as a candidate query.

Note: You cannot reissue a query for which author is System (automatic query).

1. Select Queries ().

   The Query List page appears.

2. Filter the queries as described in Filtering and sorting the Query List.
3. Select an answered query.

   The query information appears on the Query Detail page on the Answer tab.

4. In the Change Status field, click Re-issue.
5. Optionally, in the Notes text box, type an explanation of why you are reissuing the query or other information.
6. Click Submit.

   The application displays a confirmation message in green type in the middle of the page.

   The status of the query changes from Answered to Open.