The Oracle Commerce Assisted Selling Application (ASA) is an extension of Oracle Commerce Reference Store which provides an interface to the existing Commerce Reference Store backend in the form of a new Oracle Commerce Platform server module. This module is a concrete example of how you can leverage Oracle Commerce Platform REST Web Services to make data available to a client application. It also provides an example of a client in the form of an iOS iPad Application that consumes data provided by the server module.
Assisted Selling is geared toward retailers who have low to medium traffic and the ability to interact with customers on an individual basis.
Benefits of Assisted Selling include:
Customer insight for registered shoppers
Insight into inventory availability by location
Move POS onto the sales floor with engaged selling ability for store associate
Enable associates with traditional shopper-facing commerce features
Enable associates to access a subset of the traditional contact center (agent-facing) functionality
Strengthen relationships with key clients
Optionally, integrate some functions with the Oracle Retail Mobile Point-of-Service (ORMPOS) and a new server module
Store.Mobile.DCS-CSR.MPOSwhich encapsulates logic associated with the ORMPOS integration
Assisted Selling provides a hybrid of agent/associate and customer functionality. This means that in-store employees experience some of the same product catalog, shopping cart, and other traditional customer-facing commerce functionality and also access enhanced agent-facing functionality to fully serve the needs of the customer.
From a developer standpoint, Assisted Selling provides an Objective-C REST client that encapsulates the server invocations made from the iOS client to the Oracle Commerce Core Platform. This encapsulation hides many of apps inherent complexities from the implementer.
