About Quality Management System Configuration

Select Configuration>Quality Management to manage configuration for work requests, labor and material costs, and quick task procedures, equipment, inventory, purchasing, tasks, employees, locations, and budget reporting for hotel property facilities maintenance.

Central to QMS is the ability to track the thousands of tasks efficiently and make sure that all called-in work orders are handled with the appropriate priority. Good maintenance systems configuration allows for the pro-active scheduling of all the tasks required by the hotel.

Automating the creation, assignment and tracking of tasks can also produce significant benefits. Not only can a call be routed immediately to a pager carried by the appropriate person (a specific engineer, for example, or the dispatcher for a particular department) but other calls reporting the same problem will be recognized as duplicates and not passed on. The resulting improvement in efficiency from not having to check every call, and the ability to fix problems faster – especially guest-reported ones – make a difference both to the bottom line and to guest satisfaction.

Keeping track of the volume of open work orders and scheduled work can also pay big dividends when reviewing staff, making it easier to see which departments are overloaded, or which types of task are proving to be more of a problem than anticipated. Knowing the details makes a big difference to finding the best solution to the problem – and you've increased management's efficiency as well as that of the entire staff.

Configurable Quality Management System features include:

Task Navigator. Configure Open Work Orders for planning, scheduling, coordination, backlog control and manpower utilization; and Completed Work Orders for equipment history, cost analysis, budgeting, preventative maintenance, engineering reviews and management reporting through such features as Pager Section Setup, Pager Number Setup, and Pager Notify Setup; Quick Task Reasons, Task List Template, and Standard Tasks .

QMS Miscellaneous. Work Categories, Priorities, Locations, and Time/Frequency setups help improve manpower utilization and productivity.