Siebel CRM Documentation
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The books on this page are listed by category. Click a category to see a list of books (without "Siebel") in that category, and then click the book title to view the book.

Installation and Database Upgrade | System Administration | Application Integration | Application Development | Application Administration | User Guides | Release Notes and System Requirements and Platform Certifications

Installation and Database Upgrade

These books describe how to install Siebel Business Applications for initial use or how to upgrade them to new product releases.

Application Deployment Manager Guide
Database Upgrade Guide, Rev. A (Revised)
Database Upgrade Guide for DB2 for z/OS
Deploying Siebel Open UI
Deployment Planning Guide
Global Deployment Guide
Implementing Siebel Business Applications on DB2 for z/OS
Installation Guide for Microsoft Windows
Installation Guide for UNIX
Marketing Installation and Administration Guide, Rev. A (Revised)

System Administration

These books describe how to plan, set up, and maintain server software for Siebel Business Applications and how to install and upgrade the Siebel database.

Anywhere Administration Guide
Assignment Manager Administration Guide
CTI Administration Guide
Data Model Reference
Data Quality Administration Guide
Performance Tuning Guide
Remote and Replication Manager Administration Guide
Reports Guide
Security Guide
Security Hardening Guide
Server Sync Guide
System Administration Guide
System Monitoring and Diagnostics Guide

Application Integration

These books describe how to integrate Siebel Business Applications internally and with third-party products.

Application Services Interface Reference
Business Processes and Rules: Siebel Enterprise Application Integration
Enterprise Integration Manager Administration Guide
In-Memory Next Best Action Administration Guide
Integration Platform Technologies: Siebel Enterprise Application Integration
Mobile Connector Guide
Overview: Siebel Enterprise Application Integration
Siebel Field Service Integration to Oracle Real-Time Scheduler Implementation Guide
Smart Answer Connector Guide
Social Media Guide
Transports and Interfaces: Siebel Enterprise Application Integration, Rev. A (Revised)
XML Reference: Siebel Enterprise Application Integration

Application Development

These books describe how to configure Siebel Business Applications.

Advisor API Reference
Business Process Framework: Task UI Guide
Business Process Framework: Workflow Guide
Configuring Siebel Business Applications
Configuring Siebel Open UI, Rev. A (Revised)
CRM Web Services Reference
CRM Web Services Reference, Related Web Services Files (zip file, 852 KB)
Deploying Siebel Open UI
Developer's Reference
Developing and Deploying Siebel Business Applications
eScript Language Reference
Global Deployment Guide
Object Interfaces Reference
Object Types Reference
Order Management Infrastructure Guide
Portal Framework Guide
Testing Siebel Business Applications
Tools Online Help
Using Siebel Tools
VB Language Reference
Web UI Dynamic Developer Kit Guide

Application Administration

These books describe how to plan, set up, and maintain Siebel Business Applications and application data.

Accessibility Guide for Siebel Business Applications (Revised)
Advisor Administration Guide
Applications Administration Guide
Briefings Administration Guide
Chat Guide
Correspondence, Proposals, and Presentations Guide
Demo Users Reference
Email Administration Guide
eSales Administration Guide
eSales Administration Guide Addendum for Industry Applications
eService Administration Guide
eService Administration Guide Addendum for Industry Applications
eService Administration Guide for Siebel Open UI
Events Management Guide
Field Service Guide
Forecasting Guide
HelpDesk Guide
Hospitality Guide
In-Memory Next Best Action Administration Guide
Loyalty Administration Guide
Mobile Guide: Connected, Rev. A (Revised)
Mobile Guide: Disconnected, Rev. A (Revised)
Order Management Guide
Order Management Guide Addendum for Fleet Management
Partner Relationship Management Administration Guide
Personalization Administration Guide
Pricing Administration Guide
Product Administration Guide
Project and Resource Management Administration Guide
Sales Handheld Guide
Search Administration Guide
Service Handheld Guide
Smart Answer Guide
SmartScript Administration Guide
Store-and-Forward Messaging Guide for Handheld
Store-and-Forward Messaging Guide for Mobile Web Client
Territory Management Guide
Wireless Administration Guide

User Guides

These books are for end users of Siebel Business Applications.

Accessibility Guide for Siebel Business Applications (Revised)
Fundamentals
Fundamentals for Siebel Open UI
Marketing User Guide, Rev. A (Revised)
Mobile Guide: Connected
Mobile Guide: Disconnected

Release Notes and System Requirements and Platform Certifications

 
Release Notes
System Requirements and Platform Certifications

   

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