Siebel Field Service Guide > Barcodes >

About Using Barcode Readers

Using a barcode reader, you can perform the following types of operations:

• New. Enter the data from a barcode in a new record in a view. In this mode, a user goes to the view that is to receive the data, then selects an applet. A new record is created, and the appropriate field in this record is populated. For more information, see Creating New Records for Barcode Data (End User).
• Update. Update the data in a selected record in a view. In this mode, a user goes to the view that is to receive the data, then selects a record. The appropriate field in the selected record is populated. The new data replaces the existing data. For more information, see Updating Records with Barcode Data (End User).
• Find. Search Siebel Field Service for the location of the barcode data. In this mode, the location of the data is found, the appropriate view appears, and the record containing the data appears in that view. For more information, see Finding Records with Barcode Readers (End User).

A user can perform the following specific operations:

• Enter individual barcodes of any acceptable type. The user enters individual barcodes with either the New or Update mode.
• Read multiple barcodes in succession. The records must all be of the same type (for example, either asset numbers or repair numbers).

  NOTE:  If users create multiple barcodes in succession, then make sure that all required fields in the records, except for the target field for the barcode data, have a default value.