Siebel CTI Administration Guide > Configuring Events and Commands >

Commands

This topic describes commands. It contains the following information:

• Hierarchical Commands (Commands and Subcommands)
• Command Parameters

Commands in the communications configuration data define the appearance and availability of communications commands.

By using the DeviceCommand parameter in a command, you can invoke a command on the communications system or invoke a special command.

• Device commands that are executed by the communications driver. Such commands are specific to particular middleware vendors, or to how Oracle supports communications toolbar interactivity. For information about the commands supported by the Virtual CTI driver, see Virtual CTI Driver Commands.
• Device commands that are independent of communications drivers. For more information, see Special Commands for Device Commands.

Communications commands might instead invoke a business service method, a SmartScript, or a Siebel VB or Siebel eScript script. For commands, each of these mechanisms is mutually exclusive: invoke only one of these mechanisms in a given command. (Scripts and business service methods take precedence over device commands.) For more information:

• About invoking a business service method, see Using Business Services with Siebel Communications Server and Siebel Communications Server Business Services.
• About invoking a Siebel VB or Siebel eScript script, see Integrating with Siebel Scripting Languages.