Siebel CTI Administration Guide > Configuring Events and Commands >

Special Commands for Device Commands

This topic describes special commands, which are available for any communications configuration and are independent of the communications driver. Special commands can be specified as device commands in commands.

This topic contains the following information:

• List of Special Commands
• Special Command Parameters
• Examples of Special Commands

For more information about device commands, see Defining Communications Commands and see the description for the DeviceCommand parameter in Command Parameters.

For more information about defining commands, see Commands.

The communications driver does not receive these commands and so does not pass them to a system such as CTI middleware, as with many other device commands that you specify. Some special commands might, however, require another module.

NOTE:  Special commands are primarily used for defining commands in your communications configuration. However, you can also invoke them from scripts written using Siebel VB or Siebel eScript.

Each special command allows attachment of any user-defined key or value pair to the work item. Within the communications configuration, these key or value pairs are represented by event or command parameters and the associated parameter values.

Commands in which special commands are specified as device commands support the event and command parameters documented in Configuring Events and Commands. In your command definitions, you can specify custom subparameters for command parameters of type Group.