Siebel Innovation Pack 2015: CreateServiceRequestEBM

Bookshelf Home | Contents | Index | PDF

Siebel CRM Integration to Oracle FLEXCUBE Universal Banking Implementation Guide > EBM Mappings Used in Online Synchronization > ServiceRequestEBM >

CreateServiceRequestEBM

CreateServiceRequestEBM is used to create a service request in Siebel CRM.

Operation

Create

Service Consumer

Oracle FLEXCUBE Universal Banking

Service Provider

Siebel CRM

EBM Request and Response Operational Elements

CreateServiceRequestEBM/CreateServiceRequestDataArea/CreateServiceRequest
CreateServiceRequestEBM/CreateServiceRequestDataArea/CreateServiceRequestResponse

Information about the CreateServiceRequestEBM request-and-response messages is provided in the following topics.

CreateServiceRequestEBM

Table 42 lists the mapping information for the CreateServiceRequestEBM message.

Table 42. CreateServiceRequestEBM
XML Path	Oracle FLEXCUBE Service Name	Oracle FLEXCUBE Interface Object	Oracle FLEXCUBE Interface Column	Siebel Contact Business Component	Siebel Contact Field
/Identification/ID	Not applicable	ST-CreateService-Request-Req-IO-MSG.xsd	FCUBS_CREATESERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/SRNO	Service Request	SR Number
/CategoryCode	Not applicable	ST-CreateService-Request-Req-IO-MSG.xsd	FCUBS_CREATESERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/SRTYPE	Service Request	INS Area
Not applicable	Not applicable	Not applicable	Not applicable	Service Request	INS Product
/Summary	Not applicable	ST-CreateService-Request-Req-IO-MSG.xsd	FCUBS_CREATESERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/SUBJECT	Service Request	Abstract
/Description	Not applicable	ST-CreateService-Request-Req-IO-MSG.xsd	FCUBS_CREATESERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/DESCRIPTION	Service Request	Descrip- tion
/PriorityCode	Not applicable	ST-CreateService-Request-Req-IO-MSG.xsd	FCUBS_CREATESERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/PRIORITY	Service Request	Priority
/Status/Code	Not applicable	ST-CreateService-Request-Req-IO-MSG.xsd	FCUBS_CREATESERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/STATUS	Service Request	Status
/CustomerParty Reference/Party Identification/ID	Not applicable	ST-CreateService-Request-Req-IO-MSG.xsd	FCUBS_CREATESERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/CUSTNO	Service Request	Not applicable
/CustomerParty Reference/Party Identification/Application ObjectKey/ID	Not applicable	ST-CreateService-Request-Req-IO-MSG.xsd	FCUBS_CREATESERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/XREF	Service Request	Account ID Contact ID
/CustomerParty Reference/Party Identification/Application ObjectKey/ContextID	Not applicable	Not applicable	Values are I or C (Individual customer, Corporate customer)	Service Request	Not applicable
/CustomerParty Reference/CustomerParty Account Identification/ID	Not applicable	ST-CreateService-Request-Req-IO-MSG.xsd	FCUBS_CREATESERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/CUSTACNO	Service Request	Contact Financial Accounts Asset Number
/ServiceRequest Origination BusinessUnit/ParentBusinessUnitReference/ BusinessUnit Identification/ID	Not applicable	ST-CreateService-Request-Req-IO-MSG.xsd	FCUBS_CREATESERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/BRN	Service Request	Branch Code
/Identification/ID	Not applicable	ST-CreateService-Request-Req-IO-MSG.xsd	FCUBS_CREATESERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/SRNO	Service Request	SR Number
/ExpectedClose DateTime	Not applicable	ST-CreateService-Request-Req-IO-MSG.xsd	FCUBS_CREATESERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/TargetDate	Service Request	Commit Time
/CreationDate Time	Not applicable	ST-CreateService-Request-Req-IO-MSG.xsd	FCUBS_CREATESERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/CONTACTDATE	Service Request	Create

CreateServiceRequestResponseEBM

Table 43 lists the mapping information for the CreateServiceRequestResponseEBM.

Table 43. CreateServiceRequestResponseEBM
XML Path	Oracle FLEXCUBE Service Name	Oracle FLEXCUBE Interface Object	Oracle FLEXCUBE Interface Column	Siebel Contact Business Component	Siebel Contact Field
/Identification/ID	Not applicable	ST-QueryService-Request-Res-Full-MSG.xsd	FCUBS_QUERYSERVICEREQUEST_RES/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/SRNO	Service Request	SR Number
/Expected CloseDateTime	Not applicable	ST-QueryService-Request-Res-Full-MSG.xsd	FCUBS_QUERYSERVICEREQUEST_RES/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/TargetDate	Service Request	Commit Time
/CreationDate Time	Not applicable	ST-QueryService-Request-Res-Full-MSG.xsd	FCUBS_QUERYSERVICEREQUEST_RES/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/CONTACTDATE	Service Request	Create

Siebel CRM Integration to Oracle FLEXCUBE Universal Banking Implementation Guide		Copyright © 2015, Oracle and/or its affiliates. All rights reserved. Legal Notices.