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Siebel CRM Integration to Oracle FLEXCUBE Universal Banking Implementation Guide > EBM Mappings Used in Online Synchronization > ServiceRequestEBM >

UpdateServiceRequestEBM

UpdateServiceRequestEBM is used to update service request data in Siebel CRM.

Operation

Create

Service Consumer

Oracle FLEXCUBE Universal Banking

Service Provider

Siebel CRM

EBM Request Operational Element

UpdateServiceRequestEBM/DataArea/UpdateServiceRequest

Table 44 lists the mapping information for the UpdateServiceRequestEBM request message.

Table 44. UpdateServiceRequestEBM
XML Path
Oracle FLEXCUBE Service Name
Oracle FLEXCUBE Interface Object
Oracle FLEXCUBE Interface Column
Siebel Contact Business Component
Siebel Contact Field

/Identification/ID

Not applicable

 

ST-ModifyService-Request-Req-IO-MSG.xsd

FCUBS_MODIFYSERVICEREQUEST_REQ/FCUBS_
BODY/BLK_SERVICE_
REQUEST_DETAILS/SRNO

Service Request

SR Number

 

/CategoryCode

Not applicable

 

ST-ModifyService-Request-Req-IO-MSG.xsd

FCUBS_MODIFYSERVICEREQUEST_REQ/FCUBS_
BODY/BLK_SERVICE_
REQUEST_DETAILS/SRTYPE

Service Request

INS Area

/Summary

Not applicable

 

ST-ModifyService-Request-Req-IO-MSG.xsd

FCUBS_MODIFYSERVICEREQUEST_REQ/FCUBS_
BODY/BLK_SERVICE_
REQUEST_DETAILS/SUBJECT

Service Request

Abstract

 

/Description

Not applicable

 

ST-ModifyService-Request-Req-IO-MSG.xsd

FCUBS_MODIFYSERVICEREQUEST_REQ/FCUBS_
BODY/BLK_SERVICE_
REQUEST_DETAILS/DESCRIPTION

Service Request

Description

 

/PriorityCode

Not applicable

 

ST-ModifyService-Request-Req-IO-MSG.xsd

FCUBS_MODIFYSERVICEREQUEST_REQ/FCUBS_
BODY/BLK_SERVICE_
REQUEST_DETAILS/PRIORITY

Service Request

Priority

 

/Status/Code

Not applicable

 

ST-ModifyService-Request-Req-IO-MSG.xsd

FCUBS_MODIFYSERVICEREQUEST_REQ/FCUBS_
BODY/BLK_SERVICE_
REQUEST_DETAILS/STATUS

Service Request

Status

 

/CustomerParty
Reference/Party
Identification/ID

Not applicable

 

ST-ModifyService-Request-Req-IO-MSG.xsd

FCUBS_MODIFYSERVICEREQUEST_REQ/FCUBS_
BODY/BLK_SERVICE_
REQUEST_DETAILS/CUSTNO

Service Request

Not applicable

 

/CustomerParty
Reference/Party
Identification/ApplicationObjectKey/ID

Not applicable

 

ST-ModifyService-Request-Req-IO-MSG.xsd

FCUBS_MODIFYSERVICEREQUEST_REQ/FCUBS_
BODY/BLK_SERVICE_
REQUEST_DETAILS/XREF

Service Request

Account ID Contact ID

 

/CustomerParty
Reference/Party
Identification/ApplicationObjectKey/ContextID

Not applicable

 

Not applicable

Values are I or C (Individual customer, Corporate customer)

Service Request

Not applicable

/CustomerParty
Reference/CustomerParty
Account
Identification/ID

Not applicable

 

ST-ModifyService-Request-Req-IO-MSG.xsd

FCUBS_MODIFYSERVICEREQUEST_REQ/FCUBS_
BODY/BLK_SERVICE_
REQUEST_DETAILS/CUSTACNO

Service Request

Contact Financial Accounts

Asset Number

/ServiceRequest
Origination
BusinessUnit/ParentBusiness
UnitReference
/BusinessUnit
Identification/ID

Not applicable

 

ST-ModifyService-Request-Req-IO-MSG.xsd

FCUBS_MODIFYSERVICEREQUEST_REQ/FCUBS_
BODY/BLK_SERVICE_
REQUEST_DETAILS/BRN

Service Request

Branch Code

 

 
      
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