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Use Case: Viewing the Most Frequently Called Numbers by Service Agreement Report

This use case lets a user view the Most Frequently Called Number by Service Agreement report showing summary information for each service agreement that made calls to a frequently called number.

Main Path for Viewing the Most Frequently Called Numbers by Service Agreement Report

The main path occurs when a user clicks a called number on the Most Frequently Called Numbers page.

Alternate Paths for Viewing the Most Frequently Called Numbers by Service Agreement Report

No alternate paths occur in this use case.

Most Frequently Called Numbers by Service Agreement Page Elements

Table 57 describes the elements of this page.

Table 57. Most Frequently Called Numbers by Service Agreement Page Elements
Page Element
Description

Page Title

Most Frequently Called Numbers by Service Agreement

Report Details Module

This module displays the following elements:

  • Tab: Report
  • Module title text and data: Most Frequently Called Numbers by Service Agreement (Number items)
  • Column titles:
    • Text: Number Called
    • Text and sorting link: Service Number
    • Text and sorting link: Number of Calls
    • Text and sorting link: Volume (hh:mm:ss)
    • Text and sorting link: Total Charges (Currency)
  • Column content:
  • Content of the total row:
    • Text: Total
    • Data: Total number of calls
    • Data: Total volume
    • Data: Total report charges
    
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